After having 12 other cats cremated over the last 25 years, I can tell you that I was impressed with their service and very reasonable prices. They don't take advantage of grief like others local places seem to do. Most of the time, I just had the service that the vet office used, but when the price was around $500 was quoted when I made the appointment for Oscar, I decided that I had time to look around because I had a few days. I found them and they were local so I called them after seeing their website and the prices. I got someone who had lost their beloved pet and got into the business because of the charges other charge. I let them know who Oscar's vet was and they told me that they have picked up from them before. The vet office had no problem and since I had to go in after work, they could pick Oscar up quickly. I picked up the ashes but they will deliver them also. You can even drop off your pet. They explained everything and even made extra copies of nose print and paws prints for Oscar's other mom. All for just under $200. Since I just adopted a 17 year old cat, I will probably need their services again. I will use them gladly. read more

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My junie had to cross the rainbow bridge as have a few of our other family pets and pet passages have been just fantastic during this process of grief and making sure everything is just as you'd want it. read more

My sweet Nova was sick and had to be put to sleep. Pet passages employees were so very sweet and let us be with her and stay with her as long as we needed. Everyone there was kind and very professional. Answering all my questions and explaining everything. I would not hesitate to go back to them if every I needed to. read more

My daughter just lost her pet friend of 8 years and was grief stricken. She wanted to have her cremated so she would always have her no matter where she was in life. Pet Passages Livonia was so compassionate and empathetic of her experience. The owner met with me personally and shared his own story of the loss of their beloved dog, which is why they began this franchise- so pet owners could say goodbye to their beloved friends with dignity and empathy, without worrying about being taken advantage of in a time of grief. Their prices are lower than their competitors for this very reason and their business place is a calm, serene place to say goodbye, because they truly care. Thank you for taking such good care of our beloved Tammy, we will always recommend you. read more

Everything about this place is a class act. We lost our Little Dog and didn't want to take him to the very impersonal vet to have him cremated so I found this place. Thank you so much to Wendy and her crew! You made a terrible experience much, much easier! read more

Both of my pets passed away in November, and I'm only now able to pull myself together and write a review. It was devastating to lose two pets within three days of each other, but I received such kindness from Pet Passages that it made a terrible moment in time go by more smoothly. They replied quickly to messages and were very caring when we were in the office. At such a low point in my life, I really appreciate their compassion, kindness, and honesty. I want to thank them for the extra love that they showed my family and my pets. It meant so much to me and always will. read more

Pet Passages - Phoebe (11-26-2024) - Pet Cremation Services Near Me - Livonia, Michigan

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We had a very disappointing experience. I made the arrangements in person, paid, and dropped off our kitty (to be cremated later that week). The next day, a different person called asking for more money. I explained our conversation the day before, but he refused to honor it. While grieving our precious kitty, we had to deal with this. I will never use this business again. Our experience in Troy, while more expensive, was peaceful, serene and helped us in our difficult times. I will be back there. read more

I had to take my boy Loki in today to be put to sleep. I just wanted to say thank you so much to the staff and the vet tech there. This place went above and beyond for everything. Everyone there was so caring and understanding. I don't think I will be going anywhere else but them for the service they provide. The staff was loving, friendly and kind. They understand everything we are going through and they make sure you have anything that you would need there. read more

They have taken care of three of my animals the most recent was Saturday . What a wonderful way to honor your pets . God bless these people in what they do very kind of compassionate too . Thank you again read more

Pet Passages - This is how I honor my pets my lab and my two guinea pigs. Thank you pet passages I love you all's work. I wish animals lived forever - Pet Cremation Services Near Me - Livonia, Michigan

Damn....some of these reviews are terrible. Ya'all better be ashamed of yourselves!! I tried calling in this afternoon and they must have been busy because it went to voicemail but I had the option to text so I did! Got a call back within 2 minutes!! Wendy helped me over the phone, took my info and told me to come by anytime! My wife and I ended up going around 4pm with our Cat Zoey and Wendy was like a freakin' grief counselor!!!!! The way she walked us through it all. I feel as if almost maybe half my sadness has gone away already!! Even threw in free paw prints for us and offered to mail them at no charge. No upsells , just good quality above and beyond xtra mile service. Don't listen to the 1 star haters out there! I know death can be hard to deal with at times but you don't need to take it out on the people that are just trying to help you and your departed beloved! Just sayin' read more

I recently lost my 17yr old Manx cat Stubby. She was born in my home by a rescue that we took in. She was the only kitten born, so we kept her. She was feisty and had her own agenda. She loved her doggie siblings but disliked any other cat. She was the boss of all of us. Pet Passages took extremely good care of her and the employees are awesome. Very reasonably priced and worth every penny! read more

Pet Passages - Stubby always loved boxes. - Pet Cremation Services Near Me - Livonia, Michigan

rude - never picks up there phone , Never returns a call Veterinarian Here - being I live in Livonia part of this community & looking to use for my practice - I thought I would just stop by & check out this business location , retrieve paper information and a possible apt set for a tour so I did walk in I was treated with disrespect , very poor business behavior lady with blond hair was acting like she was on drugs , extremely inconsiderate, insensitive, deliberately offensive, impolite, obscene Down to swearing non Stop Low class Low budget seemed she was terrified that I wanted a tour that day ? What are they hiding ? if she wound stop swearing she wound have listened if it was possible for a tour for my staff of veterinarians She said loudly get the F out .. crazy place Stay far away I have a feeling this place needs to be called in to the state! read more

My German Shepherd Sasha passed away at 5am Saturday morning. I called and talked to Bob. Normally their hours of operation on Saturday are 10am to 12pm. My daughter drove in from Grand Rapids and wanted to go with me to take Sasha. She did not make it until 12:30, but Bob stayed and waited for us to arrive. Bob was very professional in explaining the whole process. AND, very compassionate and understanding. Bob made the worst day in my life just a little less bad. I really, really appreciate everything you did and how you handled everything. Sasha was treated with dignity, respect and compassion. Could not of asked for anything more or better. THANK YOU! read more

Pet Passages - Pet Cremation Services Near Me - Livonia, Michigan

I meant to write this review months ago but needed a moment. Back in December right before Christmas our two year old cat very suddenly died. My mother had used pet passages before for our childhood cat & had the card in her wallet. Even though it was a Sunday, they allowed my husband and I to bring her body in. And they helped make a shocking experience calmer. A month later we got the news our dog was sick with lymphoma and was rapidly declining. We called pet passages again & they arranged a dignified Euthanasia . We were all next to her as she passed. They even helped get her from the car. Words do not define how important compassionate people are when your hearts hurting . I will recommend this business to anyone who is going through the loss of a pet. They are so kind, considerate & professional. read more

I have been here for all my pets passings and every time they have been extremely nice and understanding.

6 hours ago Very thoughtful and attentive service during a very difficult time. Bob's story of his path to helping others through the loss of his own pet was very comforting during our conversation of my own loss. Pet Passages helped me navigate some painful decisions with comfort and care. I highly recommend their options of cost efficient services for your pet, as I had previously used a company in Royal Oak that cost 3x more, for the same services. read more

Pet Passages - Indy at 21 yrs - Pet Cremation Services Near Me - Livonia, Michigan

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Very disappointed and Wendy and the way she handled my daughter and the way she was spoken to. We've had a pleasant experience before, but definitely won't be back when we went to pick up our beloved Lizzie we could hear her snickering as a man was helping us so unprofessional;( read more

This is our second time relying on Pet Passages to help our family through the toughest part of having a dog. Our Rocky died at home from an enlarged heart. Bob Sutton was quick returning my call and set up an appointment for the next day which was New Years Day. Bob showed us great compassion and he handled Rocky with care. We were allowed to see our boy one last time and say our final goodbyes. I feel that Pet Passages is more about caring and helping people at a time of loss and less about making money. All of their services are reasonably priced and Bob didn't try to sell us anything. Since we had used Pet Passages before, we knew how we wanted Rocky taken care of so that we could keep him with us. I highly recommend Pet Passages and its' caring staff for anyone who needs help saying goodbye to a pet. read more

We recently brought our 15 year old cat, BooBoo, for cremation after he was euthanized at the vet's office the day before. Despite the fact that we were in emotional pain, the staff impressed us with their kindness and compassion. I felt like we were meeting with a funeral director. We did not realize that our BooBoo was going to be laid out in the Rainbow Bridge Room so we could say our last goodbyes. It was an awesome and moving experience! Our cat was treated with dignity and respect; he wasn't just "another dead pet". Without reservation, I would highly recommend Pet Passages to anyone going through the loss of their pet. The online account established for you allows access to the Pet Parents Gateway. The Gateway offers features to support you in the ensuing days after your loss. Pet Passages is the best!!` read more

Compassionate, fair transparent pricing. They will come to you to pick up your fur baby if needed, and in many cases for no extra fee. If your fur baby is sick and you just need some support or have questions, give them a call. They can also offer referrals to veterinarians that will come to your house to help your baby cross the bridge, OR to bring your baby there when it's time, it does need to be scheduled out a day or two, but it is NOT like going to your vet. There are no other animals there, it's a quiet serene place for you and your baby. read more

Our Angel passed away. They were so kind and comforting I can't even begin to say how much it meant. I wish I could recommend this place to everyone. Every thing is done right there so your baby never has to leave. read more

Service was excellent. Great communication through the whole difficult process. We have used pet passages twice, once when my brother's dog died at home, and once after a scheduled euthanasia at the vets. read more

Pet Passages - Pet Cremation Services Near Me - Livonia, Michigan

Feb 13, 2023, we used pet passages service for a second time. We received the same quality service as we did 3 years ago. Sammie, my boxer, was treated with dignity. Bob picked up Sam from our vet shortly after she had passed. And might I add if your vet knows that pet passages is picking your up pet, they make sure to treat your pet with the utmost respect. Pet passages have made a name for themselves, and they come highly recommended. Sam was laid out in one of the viewing rooms. She looked so peaceful. Business has picked up since my last visit 3 yrs ago. I did have to wait a couple of days to receive her cermaines. Again, I highly recommend Pet Passages for cremation. read more

I have used this service twice. They are very compassionate. They are clear on pricing. They picked up my fur babies from the vet, so I didn't have to deal with an already trying time losing my dog. Their pricing has options, and prices are more reasonable than some other services. They are located close to me, which makes it easier to pick up afterward. They answer texts if you get voicemail when they are on the phone. read more

I would leave -5 stars if I physically could. to say I am completely and utterly disgusted is an absolute understatement. My beloved cat of 15 years unfortunately crossed rainbow bridge yesterday and we choose to do cremation through pet passages because my dog was cremated through them and we had a good experience nearly 2 1/2 years ago. But oh do the times change. I called pet passages about five minutes ago and was met with nothing but hate, rudeness, and complete unprofessionalism. I called to ask if it was possible to pick her up before I went back to college and I was met with the most disgusting answer ever the owner whose name is Wendy started relentlessly screaming at me over the phone saying no they don't do that. Oh blah blah blah when I asked if they offer delivery which it says that they do on the receipt. They have completely dishonored, my beloved cats passing. I am so completely and utterly disgusted with Wendy and how she handled my question. For no reason should I get screamed at for asking about the status of my pet cremation after paying almost $500. Absolutely disgusting. Wendy Sutton should be ashamed of herself. read more

We lost our beloved Charlie on a Sunday Mornin and Bob met us at their location. Due to his kind suppOrr, I was able to get through that awful day. despite my sorro, the price was reasonable and they keep prints to access when and if you are ready rather then taking advantage. can't say enough good things! read more

Having a pet pass away is always difficult but Bob was very helpful and reassuring. When he came to pick my baby up he talked me through the whole process, his own experience, and a thorough explanation of the options and cost. Prices were affordable and fair. I was very distraught but it gave me peace of mind knowing she'd be treated with respect through the whole process. read more

I DO NOT RECOMMEND WASTING YOUR TIME DURING AN ALREADY HARD TIME. YEP I CALLED BASED OFF THESE "AMAZING" REVIEWS....all they care about is how fast u can drop off n better have full payment. They dont care if its unexpected, they will not work with you. Person on the phone talks so fast as if its the same exact thing she says over n over. They could careless on the difficult decisions just have that money and make sure ur furbaby is in their possession by 400pm no matter where you are if you work THEY DONT CARE JUST HAVE YOUR MONEY. IM DISGUSTED. I've worked in customer service 20+ years n im just disgusted by whomever answered that phone. read more

If there is any way that someone could help you through one of the most difficult times a pet owner can go through, it is Pet Passages Livonia. Christy was incredibly compassionate and Bob was a wonderful comfort and offered to help in any way he could. I wasn't sure what to expect as I have never been through any of this before but they made is so much easier. If I could give them 10 stars, I would. read more

I cannot express how amazing the staff was to my boyfriend and I regarding our cat that just passed. They provided excellent service and exceeded our expectations. They treated our cat perfect! If you ever want a pet cremated, I would highly recommend this place! Great prices! Not to mention they are some of the nicest people ever. They made me feel so much better in my grieving process and that means the world to me. If I could give this place more than 5 stars, I would. Amazing service, HIGHLY recommend!!! read more

Pet Passages is wonderful. I was so heartbroken when I found that my beloved treasure......Hercules had passed away, unexpectedly (old age). I did not know what to do with my special boy, so I began looking at what my options were, I knew I did not want to bury him, I did not want to go to the vet or humane society. I found many facilities which offered cremation, but frankly, some were quite rude! The one that stood out for me was Pet Passages in Livonia. I called them, and Bob spoke so kind to me, he took his time with me, even through the sniffles and the tears, he offered to come and pick up Hercules for me, but I was not ready to let go just yet, I told Bob I would call back and he told me that would be fine. I spoke to other providers, but no one felt right, and no one was as kind as Bob, I knew I found the right place for my beloved Hercules. I took Hercules up to Pet Passages about noon that day and they greeted me with warmth and compassion, they led us to a quiet room, with a big pillow/cushion for Hercules, and they laid my boy upon a soft blanket and covered him as well, Royal Purple.....my boy looked so warm and comfortable lying there. We sat with Hercules for a while and when we were ready we let the staff know and we made the arrangements. I have my beloved Hercules back today (he was taken in Monday and returned Wednesday morning) and I truly know that I did right by my loyal companion, I have no regrets. I own other animals, and I will turn to Pet Passages for all of them..............hopefully not for many, many years. Also - on the financial end of this story.....this is very affordable, I have mementos that will last my lifetime and beyond. Thank you to everyone at Pet Passages, you made a very difficult situation less painful. read more

I can't express the gratitude I have for the experience of this very important service/business. Bob and Pet Passages helped me when I really did not have any idea what to do to help my suffering sweet dog.We live literally less than a block away from a training Vet facility.We have been taking all our pets here for years. During the epidemic we were not able to make appointments for our dog to be treated for her sudden health crisis.They gave us a recommendation to go to Emergency Vet service in Lincoln Park.Waited hours in our car to be seen and never were.Came home.Hours later they called to see where we were.Our Ruby was vomiting and defacating in vehicle.She was so sick and uncomfortable.We took her back up to Emergency Vet in the Evening.Waited hours again.They came and got her.Diagnosed her with after much testing and imaging with heart failure and end stage renal ."Take her home and make her comfortable " Watching her suffer and not knowing what was next was so difficult. She deserved so much better. I found yelp reviews for this wonderful company.We wanted to wait as long as we could to keep Ruby with us.In hindsight I know it was selfish. Pet Passages have an amazing relationship with a A super Veterinarian that met us at Livonia facilities. Bob Sutton of Pet Passages and Dr Zinderman of Comfortcare services were a Godsend for us.So kind,gentle and supportive.I am so grateful to these wonderful gentleman. read more

Had to bring my dog in after hours on a Sunday during the corona outbreak and they made the experience as good as it could have possibly gone. Would recommend to anyone that has lost a pet. read more

Great experience for a really tough time of losing a loved one. Highly recommended for dealing with your pet after they cross the rainbow bridge. read more

This is not a review a human ever wants to write. Yesterday was the most heart breaking day of my life. Bob came through first thing in the morning and took such great care of our biscuit. He showed compassion knowing how difficult it was for us to speak or make decisions. He wasn't pushy with up selling. We requested the whole package for our best boy and it was very affordable. Even though it wasn't offered I did request a nose print. Biscuit is a hound dog after all. Bob was more than happy to do that for us. The process was very easy to track on their web site and to our surprise we were able to bring biscuit home that afternoon. Everything came back beautifully done. This was a very hard review to write and I'm absolutely broken but I needed to say thank you to bob for being there during this difficult time. read more

Pet Passages - Pet Cremation Services Near Me - Livonia, Michigan

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Bob was very helpful and understanding at a very difficult time for our family. He came on Sunday evening and gave us plenty of time to grieve and say goodbye. I recommend his services for anyone who loses a pet; he treats your pet with respect and for that, I am forever grateful. read more

I cannot say enough great things about this place. They made having to deal with one of the hardest things I've had to go through an extremely pleasant experience. Thank you so much read more

During this covid 19 crisis we lost our Cat of 15 yrs. not knowing what to do at 4:30pm on a Tuesday. I called up Pet Passages. Bob was wonderful, told us to come on over with our cat. Once we showed up he had a room ready for my family to say our last goodbyes. Bob was very understanding and made us feel at home. My two boys 3 and 8 were able to understand death in a very comfortable atmosphere. A day later we received a text and pick up our sweet Motley. It was prefect from the paw print, beautiful engraved box and the wild flowers to plant. I would highly recommend Pet Passages! Bob was great during this whole experience. read more

Bob was so kind and considerate after our sweet Jossie passed. He picked her up at the vet and was ready to return her to us within 24 hours. This is a great alternative to the crematorium that all of the vets seem to use. We spent quite a bit less with Pet Passages than we did previously with the other facility and felt Bob really understood what we were going through. I will use Pet Passages Livonia when faced with this unfortunate event again in the future. read more