Awful customer service $75 for a missed appointment is a…read moreripoff Never going back Stay away from these scalpers

Incredibly disappointed with what was previously a fantastic veterinary practice. I have been a…read moreclient at Animal Kingdom for years now with multiple pets being patients here. The clinic has a new office administrator/manager who has chosen to enact new policies which I find untenable as a longtime client. Beyond that, Dudley's clear contempt for the clients who direct their business toward Animal Kingdom is beyond astonishing. The clinic now requires prepayment of a deposit before they will even schedule an appointment with a vet or even for just a nail trim. Contrary to the verbiage on their website, this policy now applies to ALL Animal Kingdom clients... or so I was told by the office manager, Dudley. I would completely understand this treatment if I had previously no-showed to an appointment or if I had ever failed to pay in full for services rendered at the time of the appointment. But as someone who has been a loyal customer for years, who has never once missed an appointment or not paid a bill in full, I find this new policy incredibly insulting. When I expressed my disappointment in being treated this way, I was told "only our deadbeat customers seem to have a problem with the deposit." The word deadbeat was literally directed at me by the incredibly rude clinic manager, Dudley. The clinic also now refuses to electronically verify prescriptions for Chewy in an attempt to force customers to use their overpriced pharmacy. They previously did this and their vets quite literally encouraged us to get the prescriptions elsewhere because of how expensive the in house pharmacy is. Apparently Dudley has decided to end this service and now you must mail a physical prescription to Chewy because Animal Kingdom staff won't take the time to verify a prescription. Chewy customer service has stated that I am not the first customer to run into this issue with Animal Kingdom. They also now refuse to renew my cat's flea and tick preventative unless I bring him in for a full wellness exam. My cat has taken the same flea/tick medication his entire life with zero issues, and I have never once been denied a refill prior to this new office manager implementing his new policies. If my cat was symptomatic or had any issues I would gladly take him in for an exam. I will not subject him to needless stress just to renew a medication that he has taken without issue for years. Again, this was never an issue in the past. It's a sudden new issue. Dudley claims this is a legal requirement, but also refuses to cite the MCL statute supposedly related to his claim that my cat had to be seen in person for a prescription refill. These policies strike me as being nothing more than a poorly veiled attempt at profiteering and increasing revenue. During a phone conversation with the office manager, Dudley, he repeatedly over-talked me and was incredibly condescending. He also threatened that he would contact my employer to falsely tell them that I was being verbally abusive to veterinary office staff (I work as a sales manager in the pet industry consulting with vets and pet store owners on a daily basis). I find this incredibly funny, as I recorded my interaction with him and did not raise my voice, swear, or do anything remotely insulting to the office manager or any of the clinic staff. When I asked when the clinic owner, Dr. Vicky D. Marsh, would be available to discuss my concerns about the new policies and his behavior/threats, the office administrator stated "I think this conversation is over" and refused to give me a time I could reach Dr. Marsh. As such I've reached out to Dr. Marsh through social media (Facebook) and used my industry contacts to track down her cell phone number in an effort to inform her of her employee's conduct. So far I've received no response. I'm really hoping Dr. Marsh has better customer service skills than her staff and will do the right thing as a business owner and reach out to discuss this situation. It's just absurd to have to resort to contacting a business owner through Facebook because an employee refuses to simply state when would be a good time to call and speak to the clinic's owner. Animal Kingdom has been a well respected veterinary clinic in the Saline and Ann Arbor area for years. It really is a tragic shame to see their previously stellar customer service take a rapid nose dive, only due to what seems to be a newly hired, power-tripping admin worker. As someone whose entire job and livelihood revolves around relationship building and providing quality customer service, I can't help but just shake my head at the way some people behave when dealing with their clients. The office manager truly needs a crash course in how to have a discourse with the clinic's clientele. I've already requested my pets' electronic medical records and will be looking for a new vet who doesn't employ admin staff who believe it is acceptable to treat their longtime clients like fraudsters.

She is a breath of fresh air. I love this Doctor. Great energy and vibe. I personally get…read moreChinese medicine so was already sold on the modality.

We had our new patient appointment today for a mature Pomeranian we recently adopted. The doctor…read morewas personable, gentle, thorough, and mindful of prioritizing which issues to address to keep our pets care fiscally conservative, yet effective. I was impressed she read the online intake form in great detail, for she brought up items I forgot I stated on it. The staff, facility, and doctor were all top notch! Very relaxing, pet centric atmosphere. The entire appointment was on schedule, lengthy, and highly interactive to properly assess the best interest of our pet.

The customer service in here was amazing. I'm pretty sure just about everyone asked me if I needed…read moresome help. One would think that's how it is at any store but obviously depending on the store you'll be lucky to have an employee even look in your direction. The store has a great selection of cleaning supplies, food, treats, leashes, and accessories for dogs, cats, and other animals. They do grooming as while so it's worth asking some questions. I was able to pick up some treats and a few cans of wet cat food since I buy both wet and dry food. The staff asked about allergies and any anything that could be harmful. My cat will eat anything though, but great spot overall.

There's so much I could say about how much I love Bentley's, I'm not even joking! I live about an…read morehour outside of Ann Arbor, yet I would always find the time whenever I was in the area to make a pit stop at Bentley's to pick up goodies for my pup. The employees here are so knowledgeable and friendly & they were ultimately the ones who worked with me because they cared about our furry children so much to figure out the best food combinations for my dog. All the recommendations they give me I always trust and normally found myself adapting into our every day regimens as well. This place is wonderful, often does sales on all kind of products they carry so check in often, and truly take customer service & passion for our four-legged friends to a whole other level! Note: Don't be confused by their signage! They are now called Bentley's, but their sign still say Green Pawz Pet Supply!

FIVE STARS! Always a cynic, I was hesitant to spend the money on acupuncture for my 13 yr old…read moredachshund, Loki, who has chronic back issues, however, as his condition continued to get deteroriate and traditional medicines were not helping, my husband and I decided to give Dr. Matt's practice a try. We couldn't be happier and are now complete believers! Since his acupuncture, Loki has a new lease on life! Dr. Matt is caring, thorough and goes to the extra trouble to explain everything in as much detail as you desire....I asked lots of questions, and all of them were answered. He is very knowledgeable on Eastern medicine and recommended some additional herbal therapies. The needles never seemed to cause Loki any pain and the sessions lasted less than an hour. We had a total of 5 initial treatments, and will do quarterly tuneups going forward. We saw drastic improvements after just 2 sessions. Loki is now pain free and as nimble as a dog 1/2 his age. Steroids never did that for him! I highly recommend giving this practice a try to anyone experiencing chronic issues with their pet.

Dr Matt & his staff are the most compassionate, professional people I've dealt with in a long time…read more I wanted alternative medicine for our 10 year old Lab with lung cancer; the supplements & treatments IVS provided kept our boy comfortable & active until the very end! I'm so happy I didn't choose the traditional chemo/radiation/surgery route that another vet offered. It took a little time to get an appointment at first but that just goes to show how many patients are seeking holistic vet services! I truly cannot say enough good about IVS!!! And they kept in communication with our regular vet with every visit.

Wish we could give them 10 stars!!! Dr Grant saved our sweet dog's quality of life after one…read moreadjustment!!! The vet had our dog on meds and laser therapy, but it wasn't helping-he was miserable!!! Our dog has been pain-free since his first visit, and 3 years later we take him three times a year for a quick adjustment and he's maintained without any further issues. We love Dr Grant!!!

Dr. Christina (Cole) is awesome. She is great with animals. Very friendly, professional and…read moregentle. My dog, Hunter, was found with a fractured pelvis as a puppy and skips on his back leg. He is now 5 1/2 years old and I thought this would be a good idea to help minimize issues as he gets older. She sat on the floor with Hunter and did some adjusting (almost like a massage, but more complicated). He is very wiggly, but she had no problem working on him. No pain. She has a rotating schedule at several locations, so it's handy no matter where you live in Metro Detroit. She also makes house calls for added convenience.

This place has been very nice to our pets and to us! They took us right in from of out of town and…read morethe care was great. When ever we need anything they are willing to help us

My brother brought our cat here to get fixed and we were suppose to pick him up at 3 and he calls…read moreto to tell me the cat passed away no why or what happened anything just a hey your cat passed away while in recovery will never bring any animal here how do u bring a perfect healthy cat to get fixed was in recovery vital signs were all good they all left went to lunch for about 45 minutes come back and the cat is dead I wouldn't bring another animal here if you want them to live

I visited them yesterday for my kitten's initial appointment, choosing this clinic based on…read morepositive reviews. Having owned pets all my life and worked with many local veterinarians, I was very impressed by their professionalism and welcoming approach from my first call. The office staff was wonderful, and the veterinarian was exceptionally kind and honest. There were no unnecessary upsells or additional appointments, and I received helpful tips to save on care. I'll bring all my pets here in the future.

It can be challenging to find a vet with quality service that isn't price gouging their customers…read more I came here same day due to my dog's sebaceous cyst rupturing. They were professional, courteous, and knowledgeable. I appreciated that they were extremely transparent about costs and different treatment options. I've only been here once, but based off of that experience, I highly recommend this place.

I love this new store! Personalized pet supplements. Custom made CBD with recommended dosage. For…read morea little bit extra they etched a picture of my dog and his name on the bottle. The store has great healthy food. I'm impressed with the friendly owners. They took time to explain some of the items I had questions about. My dog devoured the food I bought on my first visit. He's very picky about his food. Stop in and take a look at this beautiful new store in the heart of Berkley

From the owner: Companion’s Animal Apothecary in Berkley, MI, is your trusted local pet care store offering…read moreessential pet health products, natural wellness solutions, and custom-formulated CBD tinctures, all paired with expert guidance. Visit us for wound care, parasite prevention, hot spot treatments, eye and ear care, anxiety relief, mobility support, and more. We’re dedicated to empowering pet parents with holistic remedies rooted in science, compassion, and personalized attention. For everything your pet needs that doesn’t require a vet, trust Companion’s Animal Apothecary.

Very kind, caring and professional! We had tests ran for one of my dogs. When the results came in,…read morewe received them in a timely manner, with empathy and very thorough for us to understand the results and options. We didn't feel rushed with our call. The whole staff was very nice and our veterinarian was Sharon Napiwocki, whom we highly recommend.

Easy to get an appointment. Staff is friendly. However, I just paid $150 for a thyroid blood test…read moreon my Gden retriever. I called the vet I used when I was downriver and asked the cost for this same test.$48. Huge difference. I may have to drive further . Price is outrageous.

Lap of Love is an amazing service. We just used their services for our 16 year old dog and I could…read morenot have asked for a better experience during such an emotional and heartbreaking time. The Doctor was so compassionate and came right to our home so that our sweet dog was able to enjoy her last moments at home with us. The doctor made us a paw print and allowed us to take our time with our pet. If you let us getting older I would recommend calling them and getting information so that when the time comes you are prepared and able to call them. If I could give them 10 stars I would.

From the initial phonecall to the veterinarian leaving with our cat, Max, Lap of Love staff were…read moregentle, patient, understanding and caring. Dr. Laura Porta was so kind and respectful to Max and us. This is the most difficult decision a pet guardian has to make but Lap of Love certainly made Max's trip over the Rainbow Bridge swift and peaceful.