Wasted time and extreme disappointment! Ordered a scanner on-line for a dog rescue we support and order went through with the recipient's ship to address and our address for billing. The next day, since we received no shipment notification I investigated our order and found a new notation that they would not ship to an address other than the billing! After two phone calls, I must say, "Brian" who answered my first call was very professional and kind, apologizing, but saying he couldn't accommodate fixing this because of all the fraud. I understand fraud issues, but since they could see I was calling from the billing phone number, I asked to speak to a manager. The manager had all my info., explained I could have easily purchased through Amazon without this debacle if I had known yesterday what they would do (and WHY do they accept and ask for shipping address if it has to be the same as the billing address)! She had to check with the owner and was going to call me back...after waiting over 35 minutes, I called her back and was told they would ship to the intended recipient, but she would need to sign for it! Well, the recipient works and this did nothing to help! So, I CANCELLED the order after wasting a LOT of time. Sadly, the manager got snippy rather than being empathetic to a potential customer who understands the need to try and prevent fraud, but had done everything right on their order site and yet, a debacle! read more
