We purchased an import adult German Shepherd from Natasha Chapman of Extreme German Shepherds…read morelocated in Cherokee Village, Arkansas after an agreed upon price on October 7, 2023. We are extremely disappointed with her service. It was just promises and excuses each time. She told us she had transferred him into our name 2 weeks after purchase and that she sent everything to AKC already. AKC still doesn't have her information for our dog. We asked for an AKC transaction number, official documents for the dog, contact information for the breeder she purchased from, the vet's contact, both sides of import pedigree, and other requests, but she has not provided any of this information to us. Finally, we demanded a full refund and for her to take her dog back because we were so dissatisfied with her customer service and she refused until after almost 3 months later she finally told us that if we don't get all the needed documents, she "will have us sign the dog back to her", when we did not sign anything at all.. However, when we asked her to give us a clear answer on whether or not she was going to give us a full refund of $2500 cash, like we paid on the day of purchase, she never replied with a clear answer. We asked her this question multiple times. Also, we never signed anything for her and don't understand why we would sign him back to her. We received via text message, the back side of the pedigree, and some applications, and pictures of vet information that was pictured on part of the sheet without all the information evident with the DOB overwritten on. We strongly believe that the dog we purchased is older than 4 yrs old because she has altered the DOB on all papers. We asked her to send the full pages with all the information, so we could see and read everything, but she did not resend. All of this took her many days and some of the papers took her months to send, when we asked her to just screenshot and send for us to see proof of documents on him. If we included in this review all of our text messages between each other, all of her unkept promises, all unanswered questions, this would turn into many pages. Often times, she would answer us with, "it's loading", "you will receive all the documents in 2 weeks", "I'll send it tonight", "I'm with customers", "I'm traveling/driving", "my helper will send", "I'm dropping off puppies", family emergency, etc. In our opinion, she has lied many times to us.
After we told her that we were going to post our review on our experience with her to different sites, she responded with: "I already had my lawyer read everything and because your waiting on me to meet up if you post this and my business gets bar reputation and I lose customers I have the right to go after you guys for damages. Be civil and wait for me to drive".
In conclusion, after consulting with a lawyer, he told us that Natasha Chapman has created a breach of agreement and he told us that we could post anything that was the truth. He also advised us to go through court to get our money back. In our opinion, it was the most horrible experience we've had with a breeder in our life. We've never had a seller that promised us something so many times and not followed through. To do this day, 1/16/24, we have not received all the documents that we need for him and no complete transfer application to transfer ownership to us. We would never recommend Natasha Chapman to do business with due to so many unkept promises and we don't know if she will finally take her dog back and give us our money back because we don't know if she will keep the promise of coming here and possibly take him back. Any advice would be appreciated.
