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    Hadley's Haven

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    1 year ago

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    Petsense

    Petsense

    (3 reviews)

    I brought my dog, Jack, in after attempting to groom him at home and was told over the phone that…read morethe cost to fix it would be $10. When I arrived, I was already very upset and concerned for my dog. Unfortunately, instead of being met with professionalism or understanding, I was laughed at by the groomers. This was upsetting and completely inappropriate given the situation. I later contacted management, hoping for an acknowledgment or apology, but felt my concerns were largely dismissed. Additionally, very minimal grooming was performed before the service was stopped due to my dog becoming difficult, yet I was charged the full price. While I understand safety concerns with animals, I felt the situation was handled poorly and without reasonable effort or compassion. What disappointed me most was the lack of empathy and professionalism. A stressful moment could have been handled with kindness, but instead it left me feeling embarrassed and disregarded. As a result, I will no longer be using your grooming services and will be seeking private grooming moving forward.

    Groomers are great. Managers are horrible. Took my dog there today to be groomed and was told I…read morecouldn't bring him back by the Managers because he paced in his cage after his bath. I have a Belgium malinos who has anxiety I even told the groomer that she said it was fine she understood. Groomer had no problem with him from my understanding the managers didn't like the fact he paced him the cage. I happily won't be going back and I fully plan on contacting someone higher up the to look into it.

    Hadley's Haven - petstore - Updated May 2026

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