service was good Sam really did his big one in terms of us getting a new key fab. I appreciate their time and commitment.

I looked at several vehicles online and scheduled an appointment for the next day. I informed my dealership contact ahead of time that I was interested in seeing and test driving three different vehicles, and he assured me they would be ready. I arrived at the dealership on time for our appointment. The dealership was not busy, yet they still were not prepared for me. After waiting a bit, they finally introduced me to a salesperson who seemed unaware of my request and appeared fairly inexperienced. That in itself was not a problem. I'm also in sales and actually enjoy interacting with newer sales professionals. Eventually he brought the first vehicle for a test drive, but it was not ready. The fuel gauge was showing empty and the navigation screen was not working. Again, not necessarily the salesperson's fault, so I didn't make a big deal about it. However, things quickly went downhill after that. When I expected to see and test drive the other vehicles I had specifically scheduled the appointment for, he told me he didn't have time to show me the others and that I should just pick one because it "wasn't that big of a deal." The dealership was practically empty, yet apparently there was no time for a customer who had scheduled an appointment and done their homework ahead of time. At that point I politely asked for my driver's license back and left. This was simply subpar service, service that even someone who works in sales and understands the challenges of the job couldn't tolerate. read more

Everything. Everyone worked hard to close the deal. Carla Harden was very polite, professional, and very helpful. I rate her a 5 of 5. Overall 5 of 5. read more

It took several attempts to even reach a person for my questions. I originally called to ask if they do pre-purchase inspections for used cars and was told (by their automated ai chatbot customer service) they do and someone would reach out to get more info. I got an auto text saying they got the info and would reach out. No one ever did. I called again a few days later and went around and around with another computer chatbot who just kept saying someone would get back to me. I had to request several times to get to a person. When I did finally get someone, she quoted almost $500! That's double the average rate for an inspection. This is completely outrageous read more

ante. A discussed a price advertised for and I offered a reasonable discount. The person in the phone called my offer a reasonable offer. We decided to visit the dealership which was 45 minutes drive. Dealers took care of a misunderstanding and even the dealership owner ensured that the price agreed was honored. Thank you for great deal. read more

This was one of the most stressful and dishonest car-buying experiences I've ever had. I bought a 2024 BMW X3 from Countryside Mitsubishi in November 2025. Within hours of driving off the lot, I found serious safety issues: faulty wipers, missing latch hardware in the back seat, and glass shards left behind. It turns out the windshield was replaced with a non-BMW version, voiding the factory warranty. None of this was disclosed, and I was denied proper documentation and repair history during my return window. I tried to resolve the issues directly, but the manager stalled, misled me about technician qualifications (they claimed "BMW Certified"--they weren't), and allowed unsafe repairs that only made the problem worse. I was promised help and transparency, but received deception and deflection. Women and vulnerable customers, please be careful here. The sales and service team was dismissive, evasive, and absolutely unconcerned about my safety or my rights as a buyer. read more

After spending 9 hours (yes, NINE) test-driving the vehicle I ultimately purchased, making countless phone calls consulting with friends, family and trusted resources, almost changing my mind and walking out (getting cold feet), and of course getting the upsell, I drove away in my new ride. First off, Countryside was the only dealership that had the make, model, trim, color, options, age and mileage that I needed (a 2022 Audi e-tron). Second, they were only the third dealership (the second being their own Jidd Motors Mitsubishi) that could process the soon-to-expire used EV federal tax credit. Third, they were the only ones that had the selection and quality of cars and the genuine desire to make I deal I referenced earlier. Fourth, the infinite patience of the staff as I put them through the wringer for the aforementioned NINE hours, whittling down the deal to its bare bones, was nothing short of amazing. Fifth, the fact that their cars come with two keys - not one - and that they were generous enough to include the on-board Level 1 and 2 combo charger and cables - made them a singular exception in my experience. Sixth and final, once the deal was inked, the fact that everyone in the dealership took the ordeal in good humor and congratulated me on my purchase rather than give me a well-deserved sneer was appreciated :-) (Everyone down to the janitor knew of this epic deal making and were following it with abated breath!) Shout out to Maks, the salesperson, who was super nice and did not resort to pushiness, but instead displayed deep knowledge of the product (a rarity with electric vehicles) and an infinite stamina going back and forth between me and the powers that be for 9 hours. Shout out to Hemzah, the sales manager, whose desire to make a deal is second to none and who offers some genuinely insightful feedback during the process that is of course self-serving but that is also surprisingly frank and illuminating. Shout out to Steven, the finance manager, who got me the finance deal of a lifetime, who took the most time that any finance manager took to explain every single piece of paper and little detail in everyday terms, and whose infinite patience was one for the books. His no-nonsense, frank and open feedback was also crucial and making up my mind rather than letting me get trapped in my own anxiety loop. Finally, shout out to the owner, who may appear brusque at times but who is genuinely interested to make a deal and who appreciates someone who plays the game as hard as he does (and he does). Now for a few flies in the ointment (sorry, guys!): first off, in 2025, there is no need to try to use the "what payment do you want per month" technique to inflate the price of the vehicle after the price and the trade-in have been agreed. I immediately caught and called out an attempt to inflate my cost by 15% by inflating my monthly payment (I knew what terms I would get and I can use an online payment calculator you know) and then acting surprised and not being able to justify it until dropping it in the end ("sorry, no idea why the system did that"). Second, I know extended service contracts ("aftermarket warranties") are where money is made by "oops, I forgot to check or uncheck that box" and "oops, I did say no deductible but somehow a $100 printed on the service agreement", and I watch out for stuff like this and sadly I did catch instances of that here as well - and I do not find it acceptable. I get the name of the game, but that is still underhanded and should simply not be a tactic that surely will fly by many other folks. So, in the end - LOVE my car, love the fact that the folks at Countryside made me a deal to allow me to take it home, love that they included accessories that saved me hundreds and thousands, love that they got me a killer finance deal, and love that they did not throw my derriere out the door in frustration. Had the inflated monthly payment and the extended service contract "error" tactics not been attempted, this would have been a six-star review. As it is, it is just a four star (but really a four and a half stars). Walk in here with your eyes open and educated as to the process, and I think you will love the car you get here, enjoy interacting with the people here (while keeping your wits about you about hidden gotchas) and ultimately enjoy the process of car-buying as long as you recognize it as the game of wits and poker-face that it is. :-) read more

Omar was my service representative. Daniel worked on my car. Both were exceptional as always. Professional and courteous.

Pretty bad dealer. I won't be back. Had the car advertised for one price but when got to dealer was $1k more (plus a $1400 paint protection add on to a car that clearly was not detailed). You should steer clear of these guys. Oh yea the prices on used cars are non-negotiable per the manager. read more

My niece was in the market to trade in her vehicle so she came across the dealer and she contacted me and we went there to check out a vehicle she was interested in. She test drove a vehicle and she liked it. The place was clean. And the staff were friendly, but something about when the negotiation starts everything changes. For some reason every time dealers want to mark up their vehicles and throw on fees, but God forbid you negotiate the prices they start looking at you crazy I get it. They're in a business to make money, but doesn't mean you gotta send a person with a payment that will eat up the whole paycheck. After negotiating the trade-in and the new vehicle, they ended up lying on how much the trade-in price would be. Verbally they told us how much they would give us for the trade-in but when it comes to paper, it's a totally different number so my advice for anyone out there be vigilant when signing documents and take your time looking over the purchase order and if the numbers don't add up, please bring it to their attention and let them explain it. Otherwise you could go home with a price you never agreed on verbally. read more

Most unprofessional business I've ever encountered in my life. Hence the 1.8 star review I should have read before forking over my info. Call backs delayed, the "sales manager" Devonte speaks to you as if you're stupid (meanwhile I'm 45 years old). It's all old school tactics here, lure you and so you can hurry up and wait while getting nothing accomplished. Skip this dealer and head to Carvana so you can avoid people like this and sales tactics from the 80's read more

Countryside Mitsubishi - One of the many condescending ways this place speaks to customers - Car Dealers Near Me - Countryside, Illinois

Greg at Countyside was great! He explained all of the recommendations to me and suggested the ones that should be taken care of at the same time. I really appreciated his insight and friendly demeanor. read more

amazing service everyone buy their car from here! ask for Judy. she was amazing! Lowest prices in town!!!!!!!!!!!!!!!!!!

Unprofessional. Had a bad experience with crystal in the BDC that kept lying to me, so I asked to speak with the sales manager. His name I didn't catch, but he said I'd get a call from him to see if we had a deal. He never called. Must not have liked that I told him the truth about his unprofessional and clearly under trained crystal. Guess you don't wanna see a new car! Typical sales manager that can't make calls. read more

I went here last year for some extended warranty work. They were to replace the driver side rear brake caliper. It was a fiasco, enough so that I wouldn't go back there. Now the passenger side caliper needs to be replaced, so I bring it to a mechanic. he runs the extended warranty paperwork, and they tell him that it has already been replaced, and it's not covered, because the clowns at Countryside Mitsubishi told the warranty people that they replaced the passenger side. Malicious, maybe. Incompetence, maybe. Either way this place is better off avoided. PS What kind of dealership has the alarm on in a car in the showroom ? This one. read more

I received a flyer stating I won a prize. That was a pretentious prelude to the disregard of one's time and a scheme to buy a vehicle. I walked into the dealership under the impression that their ill-marketed contest was of legitimacy. I clearly had won the $1000 contest, as well as 3 other men in line for the same reason, same flyer, and "verified" winnings. I clearly read the fine print, it stated to claim the prize inside the dealership, with nothing about the winnings being falsified or if the winnings could be something else. So in good faith, I believed that I would walk out with $1000 dollars and carry on with the rest of my day. I walked into the dealership and was asked to fill out a form. The form was taken, and then told it was the wrong form, to find out it was indeed the correct form. The form also asked for a social security number. People don't give out your personal information for a contest. A "first-day" salesman sat down, and tried to small-talk me, was highly disappointed my husband and I don't go into debt for vehicles and went to get a "higher-up" salesman. That salesman continued to waste my time after I stated I came to claim the prize and did not come to purchase a vehicle and would not purchase a Mitsubishi or a used other brand vehicle. The above salesman clearly didn't like my tone, walked away, handed me a pathetic $1 scratch-off, and had the audacity to say, "If I recommend someone they would give me $200." Even if that statement held an ounce of truth, I would not recommend doing business with this dealership at all. If the goal of the contest was to increase foot traffic, then be clear about your intentions, and state that the intent of the contest is based on a purchase of a vehicle. This is a car dealership, and I understand that it is a societal norm to go into debt to acquire an asset of assumed importance. If you need a car and that is your only resource, then you may not have a choice in the said matter. However, I recommend you do not go to a dealership that is desperate for business but has clear intentions, well-trained employees and they get to the point. There are better ways to sell a car Countryside Mitsubishi, you should implement them into your business. read more

Like many others posted here, I also received a flyer with a scratch off contest, where it appeared I had won (one of ten possible) $1000 prize(s). Worth driving to the dealership to see. Then greeted with a sign on the door that "all prizes have been redeemed". Whatever. That's blatant false advertising. No one is going to want to do business with you after a stunt like that. read more

This dealership is so unprofessional. I bought my car brand new 10 miles and within the first year my screen gave out I don't understand the point of warranty if it doesn't cover anything!!!!! They gave me a messed up battery, the battery gave out less than a year. I have so many mechanical problems within the first 3years, all the repairs I had to pay out of pocket because either my warranty didn't cover it or it was expired. They over price absolutely everything! It's ridiculous how this place is still open. read more

Horrible dealership. Waste of time, ran credit. Threw away deal over $60. Quote of $38,860 offered $38,800. Disrespectful honestly, keep your business away. Will not work with you to make a deal, and advertises overpriced packages read more

Countryside Mitsubishi - OTD figures on the blue/gray Mitsubishi Outlander SEL - Car Dealers Near Me - Countryside, Illinois

Great customer service really take care of you and they have a awesome coffee machine

I will never do business with this dealership. I plan on paying 5-6 grand more going elsewhere than to buy a car from Mitsubishi Countryside. Zaya is the reason. read more

Farah, was a great sales associate. Very friendly, helpful and provides excellent customer service.

I had the best experience! Valentino and the rest of the team treated me like family. Amazing value. I couldn't be happier!! read more

Ugh. Buying a car is a pain, let's face it. Overall, it wasn't a bad experience. We got the car that we wanted because it was in stock over there. The problem lies with the fact that the salesperson we were dealing with didn't really know the product as well as he could have. Plus, he was pressing us to give him a review before the transaction was finished. I did, as I was caught up in the moment. However, he really should have gotten to know the product much better than he did because we had to look everything up on the Internet and/or Facebook groups. There is a learning curve when it comes to the Mitsubishi PHEV and it would've been nice to have been given a "tour" of the car. Based on the Yelp reviews about the service department, we are a little nervous about bringing it in for its first oil change. I guess we'll have to take a good look at the car before and after. We will keep you posted! read more

If I could give this dealer less than one star Worst car buying experience ever a total nightmare,you go to Countryside Mitsubishi Downers Grove il,get ready to get scammed,sales man Joe,sales manager Tony, accountant Martin work together to close a deal on a signed contract then change the contract with out notification,they work together to try to cover their bad intentions and further sent a different agreement to Santander financial, within two weeks the 2024 Mitsubishi Outlander es developed an arch shape cracked windshield from the driver side towards the center of the vehicle,no one on this location is stepping forward to help or provide any type of liability for their wrong doing actions after selling a brand new vehicle that had already been damaged they claim not to be at fault and they will ignore you, if you really want to buy a new car this will not the place you want to go,only if you want to be taken advantage of then go. I have own this vehicle for less than a month and I already developed sensors malfunction badly damaged windshield GM show not to care about the wrong doing Brace yourself if you there Dishonest,rude, unprofessional,thief's,and big mouths with highly unprofessional matters. read more

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Greg from countryside mitsubishi was a great help. I went for an oil change and other maintenance on my vehicle and he assisted me with finding great deals. read more

Countryside is a good dealership. When looking for a mitsubishi go here! They are very friendly and reasonably priced.

wll they are rip offs. i was chargd a higher price but when i asked for the receipt they gave me one with a different lower price. and when i asked to speak to a manager they apologized for sonerhing they probably due to everyone.....i will be filing a law suit and also will report this to news media. becareful what what you pay. they are not honest they are just pure ripp offs. and they said my brakes wete out of warranty and i got my brakes changed in march of 2024. its better to go to a local mechanic. read more

SCAM! This establishment is a scam! They mail you a contest scratch off and if you win they give you 9 days to claim it. Well I won 1000.00 cash so it says, I go to this dealership to claim it with enough time within the 9 days. They told me the contest ended even tho I still had days to spare and instead blame the post office claiming it was their fault because the contest was suppose to be send a week ago even tho the contest claims! From feb 9- feb18 and I showed up the feb 15. I don't know how anyone can trust these people especially when they are false advertising! read more

Countryside Mitsubishi - "NO GAMES, NO GIMMICKS" i CALL B.S - Car Dealers Near Me - Countryside, Illinois

Wow. What can I say about this place other than the fact that they are completely unreliable, rude, and deceitful. They say and claim one thing, while they do another completely different. It is my belief that their sole mission is to lose customers and take advantage of any vulnerabilities. Please, go anywhere but here. Their service is not only unreliable, but the management staff is extremely rude. read more

I was looking for an inexpensive car for my son and found a couple at this dealer. When I inquired about the vehicle listed on thier site i was told that it was sold the previous day. The salesman directed me to another vehicle that appeared to be a good buy. I drove the vehicle and researched when got home for a value on the car. I returned to the dealer and ended up buying. although i did get close to the price i wanted to spend the vehicle only lasted a month before it needed over 1200 in repairs. The dealer may not have forseen the check engine light but they had to have known full well about the oil leaking from underneath.(wet stains from leaks on my driveway when parked) i knew i wasnt getting a new vehicle with no problems but only a month later....pretty unhappy and now im waitng for the repairs to get done and hopefully nothing else goes wrong in the near future. read more

Countryside Mitsubishi - Car Dealers Near Me - Countryside, Illinois

This is our new purchase. Our Sales guy, John Balmadrid. He took really good care of us. This truck is just gorgeous and very roomy. I would suggest this dealer to everyone. John and the rest of the staff from Porters to Managers and finally Financing. made This is a great experience. Thank you, Mitsubishi. We are now family. The Medina's read more

Countryside Mitsubishi - 2022 Mitsubishi Outlander black edition. - Car Dealers Near Me - Countryside, Illinois

I've been a Loyal Mitsubishi customer well over 20yrs, and Countryside Mitsubishi has been my preferred dealership for quality auto service and overall good Customer Service. read more

This past August, I learned that Continental Mitsubishi of Countryside had a new owner and I was somewhat concerned. I had always been pleased with the service that I received when this dealership was Continental Mitsubishi. After my  12/9/20 visit, I am pleased to say that I am also pleased with Countryside Mitsubishi!  I had been putting off taking my vehicle in for recalls and finally called to make an appointment.  I was quickly connected to Jack in the Service Dept.  Jack was able to give me an appointment on the day I wanted at a time that worked for me.  I ended up checking in with Jack, who told me only one recall was needed, it would be about 45 minutes or so, and since my friend and I were going for a walk, Jack would call when the job was done. The work was done in a reasonable amount of time.  Jack gave me a Service Summary with some recommendations but no pressure to get them done immediately.  Oh, and this is a nice practice: they sent me a "thank you" email with a scanned copy of the Service Summary for my records.  Unfortunately, on our way home we noticed the air bag light was still on.  We weren't able to return at that time and I called Jack later that day.  He was very nice, said it wasn't on when the car was washed and said to bring the car back when it's convenient.  The next day, I was very impressed when Jasmin called me about it.  She was very nice and seemed sincerely concerned.  She also told me to bring the car back at my convenience.  Overall, I was pleased with my experience.  Both Jack and Jasmin expressed concern about the airbag light and willingness to correct the situation.  Although this is a bit of an inconvenience, I was very impressed with Jack and Jasmin.  For that reason, I am giving Countryside Mitsubishi Service Dept. 5 stars for now. read more

My 2022 outlander was due for its first oil change, i took advantage that the dealer offer me a free oil change. that's when the nightmare started. after about 1 hour of dropping of my truck i get a call that it was ready, i was happy(yeah not so fast). went back pick up my truck did not check anything, after all it was only a oil change at a reputable dealership (right). as i was driving back i start getting an awful smell of gasoline, i thought it was just because it had just been serviced, so i ignore it. when my husband came home we were to go out, only 1/2 mile away from home we decided to go back because the odor was too strong and we were going to pick up our kids. so we decided to go back home and take our other vehicle. my husband decided to investigate why was that odor so strong. well we open the hood and it was such a surprise to see all the motor full of oil all over!! the technician forgot to put the cap back on!!! i immediately call the dealership, left a message with the receptionist. i never got a call back, i called again on Monday and after a few hours they call me back, said they were going to send a tow truck to take the truck back. which they did and didnt hear back from them until i call again 3 days later. please note it was their negligence i dont have a vehicle and they never offer me a temporary car!!! i mean that would have been the least they could do to fix their mistake!!! not only did they not put the cap on the oil, but i noticed a scratch/dent on my glove compartment!!! and a dent on my truck a week later after me calling and getting no answers they finally decided to take my truck back, with what seems to be a nail polish to cover the paint damage, worst than what a 3 year old could have done, i called the dealer manager who never took the decency to return my call. they only offer me a free oil change, but i am so afraid to be back to a place who doesnt know how to treat their customers. we purchase 2 trucks from them. the sales department and fiance are exceptional but their service department has a lot to improve. my recommendation is to always check your vehicle when taking it for service. check it before and after you dont want to find yourself in my situation specially if you have a new vehicle. read more

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My service here was excellent I recommend anyone to come here. I will be coming back they treat good & explain everything well.

This is the worst experience I ever had with a car dealership company, they quoted me one price and they ended up charging me a different price over thousands of dollars of the original asking price. While this is a used vehicle I was told by management that the car came with its original parts however as I come to find out that was a deception on the sales managers. Regardless of this being a used vehicle I was told by management that this was a car that had all its original parts. I come to find out that this was a deception on managements part regarding the vehicle. I have continuously tried communicating the issues with the service techs and management. I keep getting multiple different responses and that is if I am lucky enough to even get a response. The car has a faulty catalytic converter and a check engine light. Brakes need to be changed, the radio screen on one half of the side did not work and when this was made aware to the sales manager they kept giving me the run around. I am not sure if this is how the entire company operates but considering the fact that's how the management team operates I no longer wish to do business with them anymore. Please be aware of this company as it seems they sell lemons to their consumers. read more

Was hung up on by a sales manager after being in talks on a car. Went back in for information on their manager and completely rude behavior beforehand and am kind of appalled at how they do business or try to do business. Rude, no accountability, and no wiggle room on prices. Their cars sit for months because of incompetence. read more

The employee in Countryside Mitsubishi was very nice and friendly. They're talked to me with a smile and very polite. We had here for oil changed and tire rotation. The service was so nice, too. They checked everything with my car. Thank you to ya'll. Ps, thanks also to Nancy the one I spoke to. She's so nice and her smile every time she speaking. #GoMitsubishi read more

I had the best experience! Steve and the rest of the team treated me like family. I recommend this dealership to all of my friends. Best prices in the area. They answered all of my questions. I look forward to purchasing another car with them. read more