Revised review: Spoke with the General Manager and they agreed to replace the tires as promised. Helped my son purchase his first vehicle here recently. It was a used car and a recent trade in with some body damage that they had agreed to fix. While cleaning out our trade in, we noticed the tires on the car we were purchasing were completely bald. We pointed this out to the sales associate and he brought the issue to his manager and they agreed to replace heathers tires at no charge. When he brought the car in to get the damage fixed, they said they could not replace the tires because the deal was "upside down". read more

Zero stars!!!! They manipulate the numbers to make it look like you're getting a deal then try to sneak in bogus add ons like $150 fee for nitro air and many questionable service fees, $90 for a wheel lock key (that cost $20 on Amazon. Do you want to get held up without a gun? Visit the shysters at Westfield ford. They'll cheat you right. read more

Their service department is terrible. Half the time they don't answer the phone and when they do they schedule mobile service that never shows up. One time when they actually did show up their tech said I had a blown speaker which I also heard but never mentioned it. They scheduled it for repair in house to which I was told it wasn't blown, even though their own tech had previously said it was. Then my Lincoln had a recall and they were supposed to send out mobile repair. They never showed up. I called and they said they didn't have the part yet, they rescheduled it and then the day of called and said they had the wrong color part, then the third time they were over 30 minutes late so I called and Tony who I talked with every time said they were on their way and then they never showed up at all. Complete disregard for customer's time, and lack of respect. Today over a week later they called me to say they had the part in to call them. Needless to say I have not and will not, I will use Gillespie in Gurnee who has stood behind their mobile service and does not waste their customer's time. read more

Bought a car off these gentlemen and brought in for service. The problem is the story is never the story. If I could trust these guys they would be servicing this car - it's a decent car. read more

Miriam was patient, knowledgeable, and extremely professional. I traded in my Bronco and I wanted another one, but ended up with something more feasible financially. I was still able to get everything on my list, just a different model that will benefit me financially. read more

Walked me through the process and got me a great note and a good deal on full coverage insurance! Super Friendly staff read more

Westfield Ford - 2024 Bronco Sport - Auto Repair Near Me - Countryside, Illinois

The only reason This dealership got 1 star is because of my sales person Maya was very nice and is new to the car business industry so she's pure still. But this Manager Michael Stahl is the worst. I pass by two weeks ago in the lot just seeing cars I might be interested in. I'm talking to Maya and her sale manager Michael comes out tells me he loves my truck and trade it in. Mind you it's a Shelby level f150 and he's like I know the value it's big. I show him a dealer in Indiana in writing bill of sale offer he agrees and says "I'll match it ". I sad I'll let him know. He directs Maya to hound my phone every day for the next two weeks. Guy calles me his name is Moe he's the finance manager tell me he would also match it. So I give in and come in I tell them in the phone I showed you the bill of sale worksheet in writing what the dealer in Indiana offered he said yes I'll give you that. I go in and look at the lot. Then go inside. He writes up a deal and comes to me and say look I'm not giving you what you asking he tells me a price that is almost $15k lower just because he says I can't pay that much.... And I said look I told you specifically if you can't match it no worries on the phone. He starts to raise his voice and tries to show me that his balls are dropped. Extremely disrespectful and cuts me off every word I tried to make my case he was no basically acting like he owns the place. I understand negotiating tactics but he was not using those he was trying to show that he doesn't budge and knows everything. I told him he made Maya call me and waste my time and hers too all because he's trying to steal the truck so he can make a big profit. I told him to give me his business card now mind you this was in middle of the empty showroom floor with 4 sales people all watching. He continues to belittle Maya and tells her to go "fetch him"his business card from his desk she was startled and he pointed at her and said "do what I told you hurry up ".. wow she goes and gets it for him he gives it to me and tells me to leave "His Dealership" as I left I told him he didn't even ask what car I would put my finger in he assumed everything and read a book by the cover and didn't even realized that I'm a Director in Sales and I would never hire a person like him he is the reason everyone hates dealing with dealerships. He doesn't deserve to lead a team he thinks he's big and bad and nothing stinks. I would highly urge the owner to reach out to their GM and correct it before it's too late. He escalated the situation instead of cooling it and work a deal he completely handled it wrong and was trying to show his team that he's the head huncho but it backfired read more

Westfield Ford - Auto Repair Near Me - Countryside, Illinois

Do not go here for service! Extremely rude to women and extremely unprofessional, please be aware, go anywhere else.

If you are reading this, please avoid this place at all cost. Just like every other review says, they try to scam you, trick you and blatantly lie straight to your face. Go to Willowbrook Ford 10 minutes down the road, way better place that actually cares. Bought 2 trucks the same day at Willbrook after leaving this terrible place. read more

live brought my truck in for service to probably every single ford dealership around chicago a suburbs..by far the best in customer service and competency in figuring out the problem and delivering the fix thank you to Adam and the awesome mechanics for fixing my truck to like new...also shout out to the sales side .. I bought my first suv here and there's one sales guy by the name of Tom.. super cool casual and gonna get you the best deal and the best ride ! read more

One thing to remember when visiting a dealership, THEY ARE NOT YOUR FRIENDS! They are in the business to make money by anyway they can, they are not looking out for you, they are not trying to save you money, they are not trying to keep your vehicle running safely, they are looking to Rip You Off any way they can, plain and simple. Westfield Ford in my opinion is at the top of the criminal list. Every business needs and deserves to make money, but Westfield is looking to harvest money from You...the consumer. Scamming you on work you don't need instead of doing what you ask and then charging you an astronomical rate for doing nothing, held onto my vehicle for 5 days even though I had an appointment and then looked at it for 5 minutes and recommended about 6 grand in repairs, when I refused they charged me $350.00 for an inspection that never happened siting labor rate......criminal. Took it down the street to MAAS Auto where they fixed what I needed to get done and advised that I needed nothing that Westfield had stated ( brought them the invoice from Westfield ), total cost $1350.00, remember they Westfield Ford ) are not acting in your best interest, rating should be -5 stars. read more

Customer service and Management are Fantastic highly recommend Westfield ford in La Grange Il My wife and I have been going there for many years. The best! read more

Buying a car is never easy, but the last experience I had here was an absolute nightmare. I'd previously purchased a car from this dealership and was trying to negotiate a trade-in. I was bullied, lied to, manipulated and insulted during the process. Over four days every time I came back in the story changed with the deal. The general sales manager, Tony, has absolutely no people or negotiation skills other than threatening and bullying He referred to me as a headache, asked me "what's the problem now" and at one point accuse me of lying. When all the information I was working on was the information that came from them - but then would suddenly change. They were frustrated that I kept questioning everything because at one point they said we thought this was going to be a "quick wrap up". They are the absolute worst of the worst when it comes to car dealers. The only redeeming exchange was with Jacob. He was kind and respectful and was doing his best. Spend your money elsewhere. read more

Electrical cords left exposed when I picked it up - was NOT this way when I dropped it off and completely unacceptable. When I came to pick it up, I found it like this - immediately came back in & most of the whole "service team" were out - two guys were there making unprofessional, snarky comments towards each other and did the most half assed job, tucking the wires out of view. This is beyond unacceptable. They completely wasted my time - my van sat in their lot for over 5 days and couldn't find any of the issues I reported that I have video/picture proof of - they were not willing to fix my issue because they knew it would cost them money to order a new part & install it and instead completely wasted my time. In addition, they told me they would communicate by a certain time and failed to do so. Unreliable, untrustworthy and did not resolve any of my issues that were under warranty. Will NOT be returning here ever again & recommend for others to avoid. read more

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My neighbor had a terrible experience with this dealership in July of 2025. It's a known deceptive practice that is currently illegal in a few states but unfortunately, not in Illinois. Both the general manager and finance manager should be investigated. I have taken the liberty to contact Ford Corporate to investigate this dealership, especially as they took advantage of a US Military Veteran. This dealership used a known scam known as yo-yo financing where they "sell you the car", making you think you bought the car and drove off the lot for a few days while at the same time, set it up to seize the car, make you resign a different purchase agreement with egregious terms which increase your APR and monthly payment but usually doubled the original purchase price. Everyone should read up on the FTC site for yo-yo scams, the BBB, the IL State Attorney General, and as a last resort contact a legal representative for consumer protection rights. read more

I've taken my car in many times and I've experience this once before, but after a visit recently my car charger was terribly damaged. I'm not sure if they accidentally damaged or replaced it but me and my daughter have had this issue twice. It's a shame such a nice neighborhood for acts like this. Terribly disappointed. read more

Great customer service , there is always a wait time but at the end is worth it , I absolutely recommend this place

bought from them ford150 2020 brand new Van 6 months ago .When I bought the van everybody was nice but the servis they are rude . For first time i had my van 3 weeks ago for oil change and i have some problems with brakes. They kept my van for 5 days and they really didnt fix it they just put some stuff to clean the brakes and they said they change pads at front . They supposed to change all pads because i just have 5.000 miles on it van has warranty for this things. But what was the worst thing is today when i open the van to put some washer fluid i saw than oil cup is missing and i saw oil got split around .i dont know what they do ,but i don't understand how they left oil without cup this is unacceptable for a dealer like you guys very bad and unprofessional job Dont send van or truck for service stay away they are not responsible I wish I didn't buy the van from them If i had a chance i give them 0 star 7 read more

Westfield Ford - Auto Repair Near Me - Countryside, Illinois

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Westfield Ford is such a pleasant visit for me!!!! The service department is profession & knowledgeable about cars & trucks... the sales department is awesome too... Go visit to buy a new or used vehicle... Westfield Ford will take good care of they customers.. Service department is super awesome, they get all stuff replaced. read more

They kept my 1,500 deposit, never mentioned it was non refundable on an order that was taking months to build. When the vehicle arrived they sold it for 10k over and still kept my deposit, insane. read more

The owner/manager is rude and unprofessional. Didn't like the way he talked to employees when clearly me a customer could hear. He is clearly a miserable person and even with a vehicle shortage right now I will gladly take my business elsewhere read more

Zero Stars My experience with the sales team at Westfield Ford was dishonest and disrespectful. Beware read more

Had a mobile technician come out to install flares and mudflaps, which would seem easy to me if I worked on cars/trucks all the time. But after looking at instructions for 20 minutes decided he couldn't do it. Not sure why this world is full of incapable people all over the place, but, there are a few here at this dealership obviously. When I don't/can't do my job, consequences are taken against me. I'm sure nothing will be done because that's the way the world works, but be careful when planning your weekend around somebody proficient getting something done, it could ruin your weekend. I should've read these reviews and I would've steered way clear of this place. Lesson learned. read more

Beware. They have one price online which is not the real price. The vehicle I was looking at had an aftermarket package with pictures but the price does not include that aftermarket upgrade read more

Bought a truck from them and they lied about almost everything. They lied about missing parts on the vehicle so they didn't have to replace them, their pricing is shady, they have absurd priced mark ups for ceramic and tire fill that they require on every car ($3k for an $800 ceramic coat and $1k for nitrogen fill in tires), and they were supposed to give me Ford overhead lights but gave me cheap knock offs. The finance manager said he was going to punch me in the face when I called him a liar for lying. Never have I experienced a worse car purchase. Don't be fooled by their published online pricing. read more

I honestly thought the reviews couldn't be true, until I had to deal with this myself. I bought a car in October of 2024. For starters, before leaving the dealership I noticed a small scratch on the back bumper. They told me I could bring it in at any time to service and they could fix it. When trying to schedule a time, I find out that they only do this certain service on Wednesdays from like 9am-2pm. I wish I had known that at the time instead of being told to "bring it anytime!!" because I would have left my car there at time of purchase. The second problem was at the time of purchase, they told me they "couldn't find" my second set of keys and that whenever I come in next, I can grab them. Never mentioned I needed to sign any form or how long I had to come pick it up. Well after going back and forth until almost December with my sales guy trying to find time to come in, I stopped getting a response from him and I then learn that he has since left. Keep in mind every time we spoke, he told me I could come in at any time to get my second set of keys and it was no big deal. I called in the beginning of January and again was told by the service desk that I can come in whenever to get my second set. Fast forward to February, I schedule an oil change and tell the person making my appointment about the keys. She again tells me it should not be a problem and to let service know when I get there. Long story short, I bring my car in and tell service about it who then tells me I must talk to sales about this. I went into the sales department, which was useless because they had no answer as to where my keys were and apparently had to look through my files and would give me a call in 2 days. I never heard from them that Monday, and had to follow up Tuesday, Wednesday, and Friday to finally get an answer. The general manager, Tony, is about the same as every single one of these reviews say. He said there was nothing noted in my files that they owed me a key and that I could essentially be lying to him even though I have voicemails from my salesperson stating he has them. You would think it's their job to make notes in my files they did not give me keys, but apparently it is not. He also noted how expensive the key was ($300), which seems odd, granted I spent $50,000 on a new car. We went back and forth on this until I finally decided it was useless trying to argue with him. I told him I would absolutely not be doing business there anymore and every bad review about this dealership must be true based on how he handled my situation to which he responded, "We get good reviews too!!". Based on their 2-star average Yelp rating and out of 183 reviews, 123 of those are 1-star reviews complaining about them being liars, telling you one thing and doing another, or simply just not doing their job, I find their good reviews hard to believe. I hope they take into consideration these reviews as there are plenty of things that need help within their sales and management department. I will not be taking my business back here. read more

PLEASE GO TO ANOTHER FORD DEALER! I went with my adult son looking for a new Ford Escape and found one that I kinda liked. The salesman was polite but as we're talking I asked him if in my instance if it would be better to lease. Well, I guess the next guy that came to the desk was a manager (older fellow) and I told him how much a month I had to spend. He told me he was going to "crunch" some numbers. He jacked us around and left us sitting there for an hour and a half, came back to the desk with a blank piece of paper then, he switched models and the car payment (are you ready for this?) was over $350 more then I told him I had to spend! With that, I left and we found the Westmont FORD/KIA dealer on Rt. 83 where - - in less than 2 hours, drove off with my new leased Ford Escape! read more

HORRIBLE. ABSOLUTELY HORRIBLE. I will never ever take my car here again. We dropped off our Ford at 1pm Monday morning to get a oil change and for them to diagnose why our check engine light was on. I checked online and they are supposed to be open 6:30am to 7pm. We got an update around 4pm saying what was wrong with the car but the car is still able to drive. They were asking too much to fix it so we decided we wanted to take our car else where. When we said we would come pick up the car, they said we won't be able to get it till the next day because everyone left for they day. Let me once again remind you that it is 4pm and they are supposed to be open til 7pm. Oh, and on top of that they did not change the oil. read more

If you're looking for a horrible experience, you're definitely in the right place. This dealership does not keep there word or have the interest of there customers at heart. It has been nothing but a nightmare ever since I brought my 2022 Ford escape they don't fix damages that they do to vehicles. They don't honor their warranties. I would never buy anything else from this dealership nor would I ever buy another Ford vehicle save yourself the trouble avoid this place. read more

I thought I would buy an F150 because they had been around forever and expected it to be reliable. Unfortunately my truck was anything but reliable! Not to mention that the dealership was even less reliable and did not stand behind their products or warranty. AVOID AT ALL COST!!! read more

I usually not making any reviews but this one is so unacceptable . I bought a new F-150 2018, after 5,000 miles I had to come back for deferential leak , they told me they replace some bearings and they fixed , after 12,000 miles again had some leak and noice and they replaced the deferential , again Weird noise in the back , so they told me it is under warranty replaced some gears and finally was done. One day ago I came for the same think 4th time leak on the deferential and also oil change a service to get it done .They told me they change the seal on the deferential and dis the oil change. I get my F-150 went to work and home 30 miles total. This morning Saturday had plans but I came again because I have oil allover on my ground on my floor home in my driveway.They're customer service and mechanical service is not 1* if there is options to put 0* I will put 0. read more

Westfield Ford - Auto Repair Near Me - Countryside, Illinois

What a joke. These clowns tried to sell me a Mustang Mach-E GT for $92k. MSRP around $70k. After I got a good laugh at this ridiculous price, I went to Packey Webb and bought the exact same car for $20k less with no hassle or negotiation. Westfield clearly has no clue what cars are worth. Don't waste your time with these guys. read more

Car is under warranty and transmission went out its a 2020 and will not give us a loaner vehicle worst dealer ever have gotten 2 cars from there and was told if ever need a loaner we would get one. read more

I just want to say that I purchased a used car yesterday and I had the most amazing gentlemen help me purchase my used Jeep Patriot. Russ, Jacob, Sam, and Omar a dream team. From the bottom of my heart thank you for your service and making yesterday a breeze, I will never go anywhere else now. read more

Every stigma about car dealers that you've heard is true when it comes to this place. Tried pulling every trick in the book. Basically they misrepresent and will also try to steal your trade in. Personally I'd rather drive to Kentucky them use these crooks read more

The service here is awful the tech butchered up my upper control arm and upper ball joint and service manager Steve said that it's fine. And refuse to fix the damage that was done. So know I have corporate involved in this case. Went to another place to have my leveling kit installed and they didn't do no damage thanks ace whip for doing a good job and done in 2 hours. Not like the dealer and worked on one side for 5 hours and got nothing accomplished that's what happens when u have inexperienced people doing a job. read more

August 03, 2021 "My service experience with Westfield Ford was a nightmare..." - Rubes5 My service experience with Westfield Ford was a nightmare beginning with service writer Tony's lack of respect and zero professionalism which leads me to never again visit this place and never again purchasing Ford products 3-1/2 weeks into repair Ford did not honor my aftermarket warranty. They made several promises as to when the vehicle would be ready and they never lived up to their word. They threatened me to pay a $900.00 bill or they would not release my vehicle, the actual bill was only $600.00! A manager intervened and was able to get my bill down to $381.00 again for work I never authorized! This place does nothing but scam people!! READ LESS OVERALL EXPERIENCE RECOMMEND DEALER NO read more

i brought my car in to have the AC fixed. Though the mechanics worked on it for quite a while, I was told it couldn't be repaired since the part that Ford had ordered according to the diagnostic didn't do the job (my Focus is pretty old). I did object, though, when the cashier told me that I would also have to pay for that ordered part. That's when Steve came in. He agreed that I shouldn't have to pay for a useless part and said he thought he could fix the AC in my car. I agreed to let him try, and he managed to get it done and to charge me less than the original estimate. All the reps were courteous and professional--especially Steve. They listened and worked with me to solve the issue. read more

I bought a brand new truck from them in 2018. In the beginning of this year I had 20,000 miles and the trans blew up while I was on the side of the highway, remember that post from February where I almost got robbed on the side of the highway l? That was that. I pay for road side assistance, and the extended warranty. They were unable to pick up my truck from the side of the highway for whatever reason and it got towed from the state police. I paid out of pocket and got it towed to get dropped off at Ford and they told me it'll be 3 days to fix. They said they'll cover the rental. So 2 weeks go by and they can't figure out what is broken with the transmission. They finally fix it and now the rental is in insane amount of money. Westfield Ford refused to cover the charges from the rental and the service to fix it. I called Ford corporate and they decided in my favor that, in fact, Westfield Ford should be covering those charges. So at the end of every service you have to leave a review I I left them the honest, horrible situation I had to go through with them. They are mad I left them a bad review and denied me service today. When I pay THEM for the oil change package. read more

1. They refused, after me asking multiple times, to put a quote for a new car in writing. The GM, Tony, kept saying they sent me a link. The link included a $1,500 rebate for which I did not qualify and did not include taxes, etc. I have no idea why they refuse to put offers in writing... I was told "it's not the way they do business". 2. I got a call from the sales person after receiving the link which had a rebate for which I did not qualify. The sales person said that they would make up for this $1,500 on the trade-in. Per Kelley Blue Book and Carvana, my trade-in was worth between $8,500-$11,500. There was a significant dent on the driver's side, so I had realistic expectations. I was thinking around $9,500-$10,250, especially since they were trying to "make-up" for their misquote. Tony, the GM, started out at $7,000 and ended up at $8,000. He was loud and abrasive. I actually had to hold my hand up to get him to stop "negotiating" very loudly. The whole scene was a train wreck. 3. They only accept cashiers checks. They don't accept wires. 4. I am high-risk and they do not take covid seriously. I saw a kid moving cars around not wearing a mask over his nose. Saw another worker go into the dealer with something he fashioned over his nose. Not sure when cars were sanitized. 5. Very misogynistic sales force. First sales person I spoke with called me hockey mom. Why could I not just be a woman looking to buy a SUV? The GM was harsh and condescending. I had done my research. Curious if he would have spoken to my husband the way he spoke to me. Good life lesson for my son who was with me. Needless to say I bought my brand new Expedition Max from another dealer. Roesche Ford provided everything: all details in writing for both buying and leasing, no errors in quote, delivered the car to my house and I got $10,000 for my trade-in. I made an appointment to see car and received a text 90 minutes before my appointment saying car had been sanitized. Sales person even texted me back late on a Saturday night. Could not imagine anyone doing business at Westfield Ford. read more