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CountryMax

3.8 (6 reviews)
Open • 8:00 am - 7:00 pm
Updated 2 weeks ago

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Hearth & Home

Hearth & Home

(6 reviews)

We decided to replace our wood burning stove fireplace insert with a gas burning fireplace insert…read more We went to three different retailers and ended up buying from Heath & Home because they seemed the most knowledgeable and because a good friend purchased two gas burning inserts from H&H a few years ago and was very happy with the results. When we ordered the insert on September 13, the owner (Brian) told us that he had just purchased the store (he previously was a rep for Regency Stoves and had operated a smaller retail fireplace store in another location, where he had good reviews). Brian was very knowledge about all brands of inserts (not just the ones he currently sells) and was able to answer all of our questions. Installation was scheduled October 9. On October 8 H&H called us to say that they had received the wrong surround and trim (i.e. not the one we ordered) and offered the option of rescheduling the install (several weeks out) or installing the insert and then coming back to install the correct surround when they received it from the manufacturer. Since they said we could use the stove without the surround (it just isn't pretty). we decided to keep the original install date. The installers arrived on time and did a good job with the installation. Less than a week later H&H called and said they had the correct surround and would install it two days later. Again, they arrived when expected, installed the surround and trim piece and were on their way. The new H&H owner seems a little overwhelmed with taking over a larger business but he is very knowledgeable about the products and they followed through on all of the commitments they made to us. The gas fireplace insert is working well and is a delight!

We have a beautiful jotul 300 stove! Not only are the folks…read more@ Hearth and Home awesome: they service their products if you have any difficulties. 5 star service ALL the way around! THANKS

CountryMax - petstore - Updated May 2026

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