Dr Nicolucci and her team are a lovely, friendly, efficient, communicative of procedures and…read moreaccommodating group. The facility is top notch using a brilliant technology that gets great results. Their inquiry for feedback from their clients in their process is wise and shows a desire for customer care and personal growth on their end to provide their professional services. Highly recommend.

We love Nicolucci Orthodontics! Procedures and treatments are always explained thoroughly, and my…read morechild is treated with the utmost care. Dr. Nicolucci even made the time to come in on a long weekend for a braces emergency. Could not recommend this orthodontic practice enough!

Well organized and effective, but not professional…read more I started my treatment in 2015, spent 6880 CAD in total. Guess what, I barely had the chance to see Dr. Luis. He checked my status every now and then in 1 or two min within my two years of treatment. What was worse, they changed my doctor without even noticing me at the last stage of my treatment. I told the new doctor my bite was not good, my jaws were sour. But the new doctor told me everting is fine. I was like, what???? Also, they put a metal wire on my teeth for retention after my treatment, telling me it will last lifetime. That is so not true, the wire fell off recently and I can not even find a place to fix it.

High-pressure sales but they don't listen or communicate effectively at the meeting. They just…read morewant to be sure they get your money. They are only in the office a couple days per week so it is difficult to get an appointment. Expect your child to miss school for every appointment. Every time my child went in to get their braces adjusted, they had to return to get something corrected. For example, they didn't clip a wire close enough and it went into the cheek. And if they are in pain, your option is to drive for a couple hours to another location or leave them in pain for several days. My child's teeth are straight but they seem to be at a weird angle. If you decide to talk to them about work, make sure you talk to a second orthodontist to determine whether you are paying too much.

The team at TriCity is so welcoming and so wonderful! They take the time and consideration to…read moreensure that each patient is taken care of the process is done right the first time. Their flexibility and dedication to their clients reflects their outstanding level of professionalism. Not to mention they have an office in Kitchener, Cambridge AND Waterloo to accommodate to patients across the tri-city area. Dr.Phan is amazing, he knows what he is doing and you can tell he really cares.

Welcome back in town Dr. Phan! and what an amazing office. This man is amazing. Highly recommended.read more

I have been with this clinic for more than 4 years, and I did several fillings, cleanings, etc., so…read moreI can judge them well. In general, they care about my dental health like family, and they are very respectful. I vehemently recommend that you try them.

From the owner: - Kitchener dentistry for the whole family. - Emergency…read moredental care in KW area - Cosmetic teeth whitening

Fantastic dental office! Excellent with kids, friendly, caring and professional with a very…read morerelaxed atmosphere.

The staff here really cares about you! They go above and beyond and they make sure you get the best…read moretreatment. I would not go anywhere else and I am recommending this office to everyone I know! Love this place

I'm a Laurier student and have seen University Dental at a booth in the concourse for as long as I…read morecan remember. This year I forgot to opt out of dental coverage and didn't feel like trekking back home to have my teeth cleaned so I booked an appointment. It was very easy to book as they had a lot of availability. When I arrived I filled out some paperwork and then was seen very shortly after. The hygienist was sweet and made an effort to make conversation. The best part by far was being able to watch Netflix during the appointment. I had to wait a bit for the dentist to come back from what I assume was his lunch break. He checked my X-rays and was able to fill a small cavity immediately without needing an freezing (I said I was okay with the pain). He also answered a question I had about gum health and made sure I understood what he said. Overall, a really great experience! If you're a Laurier student covered by the dental plan, go by for a free cleaning!

Under any circumstances, DO NOT WASTE YOUR TIME AND MONEY GOING HERE. The receptionist is super…read morefriendly and caring but other than that, the doctor and staff are extremely rude and unprofessional. All the doctor wants to do is take money out of the pockets of people or their insurance. I came here a month ago when I accidentally chipped one of my front teeth. I recently graduated from university and was no longer on my parent's insurance. So, I paid for my service out of pocket. They told me to be cautious when eating and that these fillings usually last up to 5 years. About a month later, the filling fell off and was re-chipped when I was eating soft foods (rice and beans). I came back to them so they could fix it up for me. I was extremely upset and disappointed since I paid a couple hundred dollars for something that came out shortly after or was not done properly. I assumed it would be free of charge since it just got it filled several weeks ago. Instead, the doctor demanded that I pay a minimum of $150 to fix up the small chip and made it seem like it was my fault, stating that she informed me that I was not allowed to chew on it at all, which was 100% not the case. To fix this, the whole process would have added up to $500. Afterwards, I did my research and called another dental office in the area and explained my situation to them and they said that this should have been fixed free of charge based on the time that it occurred. If you want to go to a credible and reliable dentist, please look elsewhere if you want to save yourself a couple hundred of dollars and from disappointment.