Firstly I'm not a person to leave a negative review, but this has been the worst experience with a dental office and would like to provide some insight to anyone new to Guelph and with a baby/toddler.
After months of considering a new dentist after the birth of our daughter and moving to Guelph. We ended up choosing moose lake dental because of the positive reviews and friendly atmosphere it promoted.
We were wrong with our assumptions and would definitely warn people to steer away from moose lake dental if you have any children and accidentally arrive late because of difficulties getting your child to leave on time. Me and my wife were scheduled for back to back cleanings, I went first and was told during the cleaning that an additional cleaning may be required. I was okay with that, but after the cleaning was finished I was not provided the full service that I came in for which was scaling and a polish. They later mention it is because I was late. I've never in my life had this type of treatment because of being a bit late. Then my wife goes into the room and gets a full dental cleaning service completed, scaling and polish and polishing only taking 2-3 mins, confirmed by my wife. On top of it all, we weren't provided the bag of goodies that all other dentists give you after every cleaning visit, with a toothbrush and dental floss, sometimes a promotional item.
Secondly, leading up to the appointment we were in contact through email letting us know how our visit will be because of the anxieties we had bringing our little girl. They ensured us they wanted our baby girl to come to the visit to be introduced and familiarized with all the dental tools and the whole environment. As new patients we expected to have a meeting with Radovan and introduce himself to us because we were new patients. I could see him in his office standing and wasn't busy with any patients during our 2 hour visit. As much as I'd like to think we were just unlucky with our experience. I highly suggest that this dental office not overbook and allow for time to introduce themselves to new patients especially when the receptionist was reassuring us and recommended we do back to back appointments so our baby gets familiar.
With all this being said, be prepared to be overcharged the recommended maximums from your benefit company. They will tell you your benefit is using last year's rates. They are not accommodating and will try to squeeze as much money and enforce you to come for additional appointments to complete a 3min procedure of polishing. Originally upon checkout they wanted to charge for the polishing, but we had to let the receptionist know that the hygienist did not finish and didn't complete all work stated. Just keep in mind when reviewing any paperwork to ensure everything they did was in fact what they did.
Lastly, they promote a certain lifestyle of drinking and gambling. They provide non alcoholic beverages(Heineken and Waterloo Radler) in the waiting room and have a wheel of fortune slot machine in the kids play closet.
Overall summary, Choose a family friendly dentist and look for recommendations from other parents in Guelph from mom groups or any other parent meetups. If you absolutely want to give moose lake dental a try. Just remember to not show up late at all or you risk not receiving the full outlined service, and do not double book appointments under the assumption your little ones would be welcomed and provided a fun safe environment to play. read more