Normally, I have a great experience when I go to a Country Coffee. My drink was delicious but the customer service was severely lacking.
I pulled up, the barista took my order, a blended drink. Then, as I sat, waiting for her to make my drink, she literally ignored me. Now, I wouldn't have normally been put off by this, because, hey, she's busy making my drink....except that she held an entire conversation with the gentleman who was at the other window. After the initial taking of my order, the next thing she said to me was to ask me if I wanted whip cream. She did ask if I have a punch card (I don't), then gave me the total, ran my card and that was it.
Like I said, I normally have a great experience at this small locally owned business and I was excited to see them in the area I grocery shop in but this put me off of going back to this location. If I want an impersonal experience, I can just go to a big chain for my coffee. read more