Shay was so helpful and pleasant when I called in with a few questions about my reservation. If…read moreher customer service is any indication of what our cabin will be like, we are going to have an amazing stray. Thank you Shay. Keep up the awesome customer service, it is a dying art.

Stayed in the Whimsical Treehouse. Getting to this cabin was a nightmare. We had to go down the…read moreroad and turn around as there is no way to make a right hand turn into the driveway. The directions did say an inclined driveway but no where did it mention you need 4WD or that there are massive pot holes. The cabin itself looked very nice. Inside was definitely smaller than expected, the pictures made it look bigger. The hvac system made a constant whine while on, both split units were a pain and we couldn't get the heat to work on either one until our last day, thankfully there was a space heater to take the chill off. There was a ceramic trim piece that came off a stair and was just sitting on the stair below where it belonged. The shower door does NOT close all the way as the door doesn't line up. The "barn door" on the bathroom has nails sticking out that both of us got cut on. The hot tub is no bigger than a bathtub, pictures show an open 4 person hot tub but it's only a 2 person. There was no outdoor hammock but the listing says there is. The French doors leading to the deck: the door on the left is messed up and is very hard to open and close. The linens on the bed felt like sand paper, they were so rough we had to go buy sheets to use. The bathroom sink is nice looking but doesn't drain well and there was black mold around the drain(I had to clean it) and the water coming out of the faucet well it barely comes out and tastes horrible, had to brush our teeth in the kitchenette sink. Not to mention the garbage can lid was missing. I did try to call in to voice my concerns but after sitting on hold for 30 minutes and no one picking up I gave up and hung up. Lastly the free and discounted tickets offered with every rental are a joke, you have maybe 5 to choose from that are free but only the first ticket is free and the discounted ones are not discounted at all I compared prices and some I could get cheaper directly from the attractions website. Way over priced for what we got, not at all worth $1200 for 4 nights.

VENTURE SMOKY MOUNTAINS-TOUCHED BY AN ANGEL CABIN REVIEW…read more This is lengthy and detailed! I've come to find out it's really hard to find many reviews of this place. So let me help with that! We (my husband, my dad, and I) stayed at Touched by an Angel outside Sevierville. I booked through Venture Smoky Mountains. This was my husband and I's first time coming to the Smokies! There's an absolutely overwhelming amount of cabins/rental groups to choose from which makes it hard to know which to book. You didn't get the address of the cabin till AFTER you booked which was super strange and I didn't like that at all. And because I was new to this, I thought the address listed at the bottom of the page was our cabin but it ended up being their office location! This is the mountains of course, and the cabin was up there! Some of the turns were so sharp getting up there we had to reverse in the road to be able to turn. Thankfully the roads up there aren't busy. We were supposed to get a coupon book but we never did. There was definitely a smell about the cabin-not saying it was 'bad' but it had its own smell for sure. The smell stays on your things after you leave! The good: overall pretty clean. Appeared to be new appliances (or just well kept). The furniture in the living room and the beds were pretty comfortable. AC worked good! We had WiFi. Not too many bugs except for the ones I'll mention later. The jacuzzi was large. I liked that the downstairs bedroom had double doors with a lock. Ok now the brutally honest truth of it all. The security system didn't seem to be plugged into anything. Our fireplace didn't work (there was no note left mentioning if it was because of the time of year). The hot tub didn't work (lights came on but no jets and or heat) and was gross looking. There was a film on the water and a big dead bug. The tub itself didn't look like it had been cleaned in a long time. And on Venture's page it says "Your hot tub was completely drained, cleaned, sanitized, and re-filled prior to your stay for your pleasure and safety." I call absolute bullcrap on that! I thought it was weird that there were no pictures of the bathroom/showers on the site. Now I know why: the showers were tiny half showers. Our shower on our cruise ship was bigger! It was horrid and I dreaded taking a shower-not just for the size but the STINK! Listen, I grew up on well water that smelt like pennies. This smelt like straight sewage! Yuck!!! And another couple we met on the trip who were no where near us also had the same thing. Who wants to bathe in water that smells like sewage?! Showering left us feeling dirtier than before. And brushing your teeth with it? Not appetizing. The water is so hard that in the downstairs bathroom sink and jacuzzi there were rust stains from the water constantly dripping. Looked gross. The bathroom sink faucet and the shower faucets NEED to be soaked in vinegar! They are so scummed over and the water shoots out in odd ways because it's plugged. So when washing hands downstairs, you get soaked because the way the water comes out. No water pressure in upstairs shower. I brought my own Clorox wipes and tried wiping the jacuzzi down (including the stain). One of the selling points for me was the jacuzzi. But because it was so large (which isn't a negative) it wouldn't fill. I ran the water for 10 minutes and when I sat in it, it still didn't cover my feet. Who has time to wait for their bath to fill for an hour?! Also, there were things floating in it and it smelled like sewage so I was NOT relaxed! I said screw it, got out and drained it. Twice I stepped on small glass shards around the downstairs bed. Thank God they didn't cut me. Our last night there, my dad had a big wasp hanging on his ceiling fan cord. Then another crawling in his lamp. There was also a third wasp (not sure if there were more lurking elsewhere). He killed two to three and they were all concentrated around the bed. He ended up getting stung around 2 AM on his belly underside which was under the covers! You do have a neighboring cabin to the left side of you. So no hanky-panky on the porch The closet door in the bedroom downstairs scrapes the floor and doesn't open all the way without force. The remote batteries upstairs were dying and I don't think there was a handle on the closet door. The drawer next to the oven won't open unless the oven door is pulled down. There were food particles on one of the spoons that the cabins provides. Overall, this left my husband and I feeling like we wouldn't want to chance staying in a cabin again. Also, it's like a 10-15 minute drive into town (which we are used to that, we are from the country!) but we would rather stay in a hotel along the strip next time.

The cabin itself is fine, clean, no problems. The check in process was frustrating partly my fault…read morefor not realizing a symbol after the numbers. But 2 problems - sign outside cabin is not working. So I looked at email and used that number. The guy was so rude when he kept asking for the code and I told him twice I couldn't look at the code and talk to him at the same time. He kept repeating that he needs the code and was aggravating in this regard. Problem on the front end that they are too stringent on non flexibility of dates. One person ended up having to work on Friday so I tried to change it by one day and they aren't flexible at all. There are lots of other places to stay and I wouldn't return here.

Outrageous cabins is an online cabin rental company that operates and rents out of the popular and…read morebeautiful Sevierville Tennessee mountains. My family and I were in town from Lousiville for my daughters cheer competition and was looking to stay an extra day and enjoy the nearby Sevierville/Gatlinburg/pigeon forge areas. I found this company by using Yelp actually. They had a very reasonably priced cabin called the honey bear hollow that sleeps 8-12 people. Me having a family of 7 made it a perfect fit. So you book through the site. Place a credit card on file and pay half up and they will take the second half a week or so before your arrival date. The day of check in You will receive a text notification with an address and pass code for the cabin and the trash cans outside. The day before check out they will text you checking out info and cleanup rules. Our honey bear hollow cabin was beautiful and very nice. You have a covered porch with two rocking chairs and you walk into a nice spacious living room and a kitchen. Off that main floor to the immediate right of the kitchen is a king sized master bedroom and full bathroom with a dual shower head walk in shower. Off the backside of the kitchen is a locked door with a covered patio area with your own personal hot tub. As soon as you walk in where the living room area is a spiral staircase. You get to the top and immediately in front of you is another bathroom with a walk in shower. To the left is a loft area with a pool table and another king sized bed. To the right is another room that features a queen sized bed, a fun retro arcade machine with several classic arcade games and another full sized bed. On our trip here in March of 2022 we got to experience both warm weather cabin life and snowfall cabin life. On our first day here we had beautiful sunny weather up in the high 70's. The next morning we woke up to about 4 inches of snow. I'll give the grounds crew credit. The roads were salted the day before when it was sunny and when we woke up the next morning to a mountain winter wonderland the roads and Drive ways were completely cleared. The surrounding area of the cabin site has a few neighbors. Some closer than others but you still have a ton of privacy. The grounds in the very back has a cute small log cabin chapel and playground. Throughout the site is cool little decor of equipment and even a fake "general" or "thrift" store to give it that southern Sevierville feel to the place. The kids and us loved our cabin. Very spacious and comfortable beds. Nice place to play pr relax and has TVs in each room and in a beautiful area. They really enjoyed the personal hot tub as well. Outside we did have our own grill so if you want to cook out that is an option as well. If I had to critique anything it would be that the pool table in the loft is in a small and tight area. The pool sticks are too long to get off any shot you want without bumping a wall. The TVs all had directv so you had cable but it would be nice if they had a smart tv for streaming services. Overall this was a fantastic and well priced experience and visit. In most of our out of town cheer comps we have to stay in specific hotels near the competition sights. On this trip we was able to book what we wanted to and this massive and fun cabin was actually cheaper per night for a family of 7 like Mine. So we were thrilled with everything!

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

Our cabin is so cute! My husband and I have never stayed with this company before but I see us come…read moreback! We rented Romancing the stars. It is a one room cabin with a hot tub on the porch and a large jacuzzi tub. Everything was very clean and in great shape. It made our stay nice and carefree.

Wow! Gorgeous! Our stay at the Emotional Rescue Cabin in the Black Bear Falls Community was lovely…read more This phenomenal cabin sleeps 12 with 4 King Size bedrooms (each with a flat panel TV) and 4 1/2 baths, FULLY equipped Kitchen, Living/Dining Room, Game Room with pool table and a 60 game console, 2 Fireplaces, Washer and Dryer, Hot Tub, 2 Oversized Decks with spectacular views from every room plus pet friendly. Oh yes, and a heated pool with Clubhouse just 5 minutes away on the property. I know, SWEET, Right? Emotional Rescue Cabin was perfect for us being 3 couples with 2 children and wanting a place to unwind for 5 days. All we needed to bring was clothing & toiletries. Sure, food is good, especially if you want to cook and we did have breakfast in each morning. From the vaulted ceilings, jaw dropping warm wood finishes and perfectly selected Smokey Mountain décor you'll love the nature wood beauty and cozy décor. The panoramic views of Mt. LeConte are breathtaking from inside or outside the cabin with two full length decks with rocking chairs and a swing outside each bedroom. Fall into the oversize sofas and curl up in front of one of the 2 stone fireplaces with 50 inch HDTV plasma TVs, with cable, movie channels plus DVD players in a home having practically everything you could possibly want. This was our first stay at one of Jackson Mountain Home Cabin Rentals in Gatlinburg, TN. We had viewed the cabin online but the pictures honestly don't do it justice. As we drove into the Black Bear Falls Community and farther and farther up the mountain the views only improved and cabin sizes seemed to increase. As we drove along I suddenly wondered why we had waited so long to rent a cabin. Almost to the top of the mountain road we pulled into the huge 2450 sq. ft. Emotional Rescue Log Home. We had been told we had four parking spaces and 4 vehicles fit well in the area. As we unloaded the vehicles we so appreciated the few 5 or 6 steps from the car to the front door. As you enter the foyer you can immediately turn left and down the stairs to the game room and two lower king size bedrooms or straight ahead with 2 king bedrooms & baths on each side of living room. The layout provides so much privacy in each bedroom and bath that we often forgot we were with two other couples. Both common areas are perfect for lounging in front of the 50 inch plasma TV or enjoying appetizers in front of the fireplace for long conversations while enjoying the spectacular view. We were told traveling to Gatlinburg from our cabin would be approximately 10 minutes but honestly it felt more like a half hour. The roads are narrow and curvy which you expect in the majestic Smokies but allow for additional time when traveling. Prefer to stay in and take full advantage of the cabin amenities then try your hand at pool or one of the 60 classic games on the game console. Remember Pac Man? The heated pool area is lovely and close to the cabin but I recommend you drive instead of walking with the blind spots on the curves. With flat screen televisions in each bedroom, two 50 inch plasmas TV in the common areas, 6DVD players, a phenomenal kitchen and dining room and a soothing hot tub on the scenic lower deck you find yourself not wanting to leave the cabin. One of my personal favorites is the cabin has a custom whole house, 5.1 surround sound audio system. 8 zones, each with touch button wall controls, and stereo in all bedrooms and on both decks! It was great having quick, accessible music on the decks, while in the hot tub, party music in the game room and easy jazz during dining and in each bedroom and bath. Oh, I almost forgot the wireless Internet connection for all our phones and laptops. One other amenity I haven't mention is you have access to the Gatlinburg Community Center. There you can bowl, play billiards, basketball, racquet ball, use the indoor pool and walking track. There is a small usage fee but I don't remember how much it was. I can't imagine anyone having the need or time unless you're stuck in a snow storm but it is available. This isn't a hotel with daily room service. Housekeeping doesn't clean daily nor bring fresh towels and sheets each day but you can pick up at the office. We just took advantage of the washer and dryer in the cabin for our personal clothing, swimsuits, and towels. When you are ready to leave, you'll contact the office and a staff member will quickly inspect the cabin before you leave. I'll leave you with this. If you want a gorgeous cabin that with 4 King Size Bedrooms and baths with spectacular views and you want to pack lightly, then call and reserve this cabin. You will not be disappointed. One last suggestion is grab breakfast in Gatlinburg at Crockett's 1875 Breakfast Camp who has Fabulous Food and a fun 1800's atmosphere. Well worth the wait.

Absolutely. Post something factual, calm, and detailed. I'd use this for both:…read more I would not recommend booking this cabin/with this company based on our experience. Before we ever arrived, we had multiple payment-related issues that required weeks of back and forth to resolve. The full balance was pulled incorrectly, I received messages saying our payment had been declined despite providing screenshots showing the charge and confirmation, and it took repeated communication before the payment was finally located and confirmed. Unfortunately, once we arrived, the cabin was not properly cleaned between guests. There was a strong smoke odor throughout the cabin, broken glass left behind, personal belongings from previous guests, clothing under furniture, confetti/debris, and remnants from what appeared to be a prior party. We had children staying with us, so the broken glass was especially concerning. Because we arrived shortly before scheduled dinner reservations, we did not spend our first night waiting on housekeeping or maintenance. Instead, we handled it ourselves so our family could safely settle in. We stripped beds, sanitized surfaces, cleaned bathrooms, and purchased replacement bedding and towels locally because of the smoke odor and concerns about cleanliness. We still made the best of our time in Pigeon Forge, but the overall experience fell far below expectations, especially given the amount paid for the stay. After checkout, I contacted management privately with photos and details of the issues. I also sent a polite follow-up when I received no response. As of posting this review, I still have not received any acknowledgment or response. Mistakes happen, but the lack of communication after being given the opportunity to address the situation privately is incredibly disappointing. Based on the cleanliness concerns, safety issue with broken glass, payment problems, and lack of response from management, I would not book again.

This is the worst management co. Cody was our agent and the communication was awful to slow. Oven…read moreand stove did not work, hot tub was awful with the nastiest filter ive seen. Almost 100 dead lady bugs on window seals. Rusty nails exposed on rocking chair, ripped my shorts. It was our Anniversary trip and bought food to cook all of our meals, but no oven or stove and management did not replace or even offer a solution or to move cabins. Never received partial refund as promised. Hot tub must be 20 years old. Windows were very dirty as well. This was at cabin 23, bella vista. I dont think the owners were aware of all this. VRBO needs to remove them now.

HORRIFIC EXPERIENCE: They Exploit Disabled Seniors & Defraud Families (Gatlinburg Chateau 507)…read moreAvoid Mountain Laurel Chalets at all costs!! We spent $1,180.42 (July 11-17, 2026) bringing our family for a vacation: a 70-year-old cane user; a 56-year-old with severe back problems; a 48-year-old awaiting disability surgery; and a 10-year-old child. They treated us with utter cruelty. THE MOUSE INFESTATION & BITES: We found mouse droppings directly IN THE BED. That same night, my 10-year-old nephew was bitten by pests in that exact bed while trying to sleep! When we complained, their employee Alex immediately offered to put "rat traps" inside the condo. They knew they had rodents and rented it anyway. FALSE ADVERTISING: They advertised an elevator for "ease of entry." COMPLETE LIES! To even get to the luggage cart and elevator at Gatlinburg Chateau 507, you have to lug heavy baggage up 6 steep steps. For senior citizens with severe mobility issues terrified of falling, this was an agonizing safety hazard. NO SUPPLIES & RUDE STAFF: They left us ONE roll of paper towels and three cheap rolls of toilet paper for a week. When we asked for more, Alex refused to let maintenance deliver it because he "didn't have a locator" on his guy, nastily demanding that our disabled family drive all the way to their office just to get toilet paper. To make it worse, the inside doors of the condo were broken and locked automatically, trapping us out of bedrooms and bathrooms constantly. THE TICKET SCAM: Their "free entertainment tickets" are a trap. You only get one free ticket for a single person; everyone else has to pay $50-$97. We used it for the "Speedwerkz Exotic Car Experience" for my nephew. The ad promises "photo opportunities with cars," but the entire venue is a total rip-off--the cars are completely sealed off behind a glass wall. The kids can't even get close to them. STOLE OUR REFUND: Because we were disabled and trapped, we accepted a 10% refund offer of our total costs to stay. Alex promised $110-$120 in 2-3 days. Then his supervisor Kelly delayed it to 10 days. In the end, they scammed us again, only refunding $82.59 by sneakily subtracting hidden fees. They ruined our vacation and targeted an elderly, disabled family. Photos of the mouse waste and the bite are attached. Formal state health and consumer fraud complaints have been filed!

I had a cabin which was managed by Mountain Rentals of Gatlinburg. The first thing they did was…read morerenege on their contract. They were supposed to video the interior before a guest arrived and upon their checkout to be sure that the guests left the cabin in good condition. They did not. They had poor service as evidenced by allowing items to be stolen without charging the renters for their theft. They also allowed a carpet, which was under warrantee, become frayed; when asked to contact the carpet vendor to have it repaired or replaced, they did not do so. It became more damaged which then gave me bad reviews as my carpet was "shabby". Guests also took decorative throw -pillows as well as kitchen items. They also allowed their housekeepers to destroy my bed skirts by carelessly vacuuming them, getting the bed skirts caught up in the vacuum which tore them apart. They appear to rent out their own properties first before they rent out the properties they manage. Housekeepers stole my new expensive pots and pans as well as new flatware and plates to be placed in other people's cabins, replacing them with burnt and horrible appearing items. On one occasion I found that they had replaced my 5 pot and pan set with 2 items: a small pot which was bent so that it would not fit flat on the stove, and a Teflon coated frying pan, also bent as well as scratched up and burned on the cooking surface so it was unusable. When this company was managing my cabin, I had to purchase 3 sets of new pots and pans, beverage glasses, flatware, and bedding as well as table clothes and table settings. I also had to purchase a new light ($90) to replace one they threw out because someone put a 60 watt bulb in a bulb receptacle which clearly stated 15W maximum. They also stole a hot-tub cover from my hot-tub on the deck. When I fired them and hired a different management company, they placed wet sheets and blankets into a bedroom closet allowing them to become ruined with mold. I also allowed a check for $1,205.80 to become stale-dated by a week, and when I called to have them replace it they did not. I sent multiple emails requesting a replacement check to be sent to me, attention to "Patrick" who was the manager. I never received the check. I lost thousands of dollars by using them to "manage " my property. All they did was "manage" me so that they were the only people making money on my rental property. Nice working with them wasn't it? If you want your property mismanaged, they are the way to go.

Recently rented 4388 Carolina Cove Way, Pigeon Forge, TN 37863 there was an HVAC problem when we…read morearrived, they claim to have a technician look at the system while we were at dinner (did not happen). Spent the night sweating, today the indoor temperature climbed to 85 and they expected us to sit and wait "hoping" the A/C would start working with a small child and dog. We had to find another rental last minute for the safety of the puppy and child. They refuse to refund or provide an alternate rental as a good company or owner should do. And provided an insulting refund offer for one night while system is still not cooling. Other than the A/C issue during a heat advisory, the bathroom sinks filled up and drained very slowly there is mold growing on and around the HVAC unit itself, we wouldn't have mentioned or complained about anything if they would've actually done something about how hot it was.

Absolutely horrible company rented a cabin. It was full of bugs. Tracy refused to move me and told…read moreme to deal with it during my vacation. Disgusting.

We recently attempted to stay at the Cozy Bear from 8/28-9/1/25. Our experience was far below…read moreexpectations. I encountered several issues that made my stay uncomfortable, including: * Smell - Mold/Mildew/Smoke - very stale and irritating allergens - it was hard to even stay inside the smell was so offensive * Jacuzzi tub - black grit/dirt coming out of faucet with water; loud squealing noise in pipes? * Hot Tub - green slime in tub, odd chemical smell - not related to chlorine products * Tub/Shower - brown water coming out of faucet for extended period of time * TV remote would not work * Yellow stained sheets, smelling of smoke All of these were discovered upon check-in. It appeared that the cabin may not have been used for some time and wasn't updated for guest arrival. We attempted to eliminate the odor with sprays/disinfectants that we had to go and purchase. We then attempted to use the hot tub, jets would not stay on and there appeared to be some sort of slime in the tub. Upon exiting the hot tub, we tried the jacuzzi tub to rinse the slime off; that water was just as bad, then attempted to shower only to find it much worse. We gave the cabin a chance even though we weren't happy upon arrival. Things just progressively got worse. This was such a disappointment for our Anniversary stay. We travel often and have rented cabins in a variety of areas across the country. Older/aged cabins are common to us; this was well below expectations and description. We unfortunately did not trust that we would be able to seek resolution at 10pm and chose to check into a cabin owned by a different company. We did not get settled until well after midnight somewhere else and lost so much time.

Rental was thru VRBO Stony Brook called several times during our stay to see if we needed…read moreanything We rented "One More Night" Beautiful cabin and very welcoming Lower level had 2 bedrooms, family room and full bath - perfect for the kids Cabin insulated very well People could be out on the porch talking and could not be heard in the house Lots of cabins around but you never saw other people

My family and I came here for a winter Tennessee getaway, and we absolutely loved it. This resort…read moreis the perfect place to stay for the modern log cabin experience. The cabin itself was huge! It had three stories and four rooms. In the den there was a game room that had a foosball table, a pool table, and an arcade machine. It was definitely my favorite room. Each bedroom had it's own Nest thermostat, which was also a nice and unexpected modern touch. And of course, the living room had it's very own fireplace. Nothing beats sitting around a fire with friends and family. All in all, this resort exceeded all expectations. Definitely give this place a try if you're looking for a good resort to stay at for a Tennessee vacation.

This Cabin is A++ I've been coming to Gatlinburg for 20 years and this is by far one of the…read moreabsolute best cabins I've ever stayed in.

Perfectly located in a peaceful, quiet nook in the Smoky Mountains yet close enough to all the…read moreaction in Gatlinburg and Pigeon Forge that you get both worlds: a mountain escape or a redneck Las Vegas on any given day. Cabin is beautifully decorated with all the amenities you could want. We especially loved spending time in the game room as a family. Looking forward to returning on our next booking.

From the owner: Finding an outstanding family owned vacation rental in the Smoky mountains that offers a…read morepersonalized experience with attention to detail can be a challenge, especially with all of the cookie cutter, run of the mill rental cabins that are run by companies who just don't take the time to care about you or your special vacation. Here is where The Lazy Bear Escape shines. We are all about creating a unique, memorable, relaxing vacation where you can focus on your family, your special someone, or your dear friends without the hassle of worrying about the basics at a lodging facility. Our gorgeous newly-built cabin is one of a kind, with all of the amenities you could hope for. Please check out our website (TheLazyBearEscape.com) and read through our latest reviews, glance through our pictures, and educate yourself on our recommendations for the best restaurants and activities around our place. Our guests can message us, the owners, the whole time during their stay. The Lazy Bear Escape is more than just a rental cabin in the Smokies. Come visit and find out what you've been missing.