Great care in a peaceful and friendly environment! All the staff care about patients and strive to…read moreprovide the best experience possible!

Do not see Charlotte Tunnell. She cannot accept or acknowledge when she makes a mistake. If you…read moreadvocate for yourself or ask for the bare minimum of decent treatment she will lash out. She was 15 minutes late for two appointments in a row. The second time she didn't have her notes or any information about me ready and refused to get ready. Months and months of progress just gone. She cannot seem to remember anything about her patients without these notes. She asked me what we had talked about previously and what she has previously said to me. When I filled her in, she didn't seem to believe me. You'd think a mental health practitioner would be able to recognize gaslighting. When I asked if we should reschedule for a time when the full hour is available and she has her notes in front of her she agreed. She said she would tell the office to call me to reschedule (unlike other providers there she won't take part in scheduling appointments), but she never did that. Instead she sent me a letter saying she wouldn't see me anymore (with typos). I had previously been seeing a therapist at a different practice in addition to Charlotte Tunnell here for medication management, but no matter how much paperwork I did and how many times Charlotte said she would communicate with my therapist she never actually did. Then, she would have no memory of telling me she would do this. So, I switched to a therapist at Healthy Mind (Deborah, who is great) and again Charlotte said she would communicate with my therapist and did not. The only time she communicated with my therapist about me was AFTER she decided to never see me again. I had repeatedly told Charlotte there was only one type of medication I had been on before that had given me a bad reaction and that I didn't want to go on again. Want to guess if she listened to that? Once I got sick I let my therapist know I couldn't take it any more and she said it would be fine to wait until my next appointment with Charlotte to bring this up and that I didn't need to move my appointment up. Yet, in Charlotte's termination letter to me she used me not moving my appointment up as part of her reasoning to terminate our relationship. I am shocked at the lack of professionalism. This woman is on a power trip and only cares about controlling people. She talks more about herself and her life than she asks about yours. Do not see her.

For starters this is Sutherland psychology not Sutherland Associates…read more So I was referred here to get TMS. In California I had rTMS where I would have three sessions a day for 2 to 3 days a week. The person who scheduled that and does that has the same name as me just spelled differently but yelp removes reviews if you mention names. Here no matter what time of day U call U cannot get a hold of a live person. I've called probably about 1215 times over the past month calling him back etc. He has late hours one of my appointments was at 5:30 PM over the phone. But he never answers the phone. So they expect you to drop everything in your life to come there one time a day one treatment, every single day for 30 treatments. I said that is not feasible I have other appointments, I have appointments in Johnson City I'm trying to find work. But they don't care. I'm a veteran so I spoke to the VA and asked hey this is not feasible to go every single day driving an hour and a half for a 10 minute appointment that's just outrageous. The VA told me hey well just go once a week for a maintenance and I said cool. I called back left a message never received a response back. The VA called me back a week later and told me this place is unwilling to do that according to some standards they have they can't do maintenance. This is just outrageous. To me this place is just extremely greedy, unprofessional and unwelcoming

My husband and I went to him early in our marriage, he started off good...after we started getting…read moreover our issue, he would clip his nails during our session. Fast forward 20 plus years, we lost 2 children in a tragic car accident and we go to him. It was so cold...no help, he said "you just have to go through it"....What??? I know he had issues of his own, but WHAT???