In the 4 months we took classes there, 17 classes, they cancelled on us 4 times, within 2 hours of the class starting.
The site says its 300 a month, but its 75 a lesson. False advertising on months with 5 weeks.
When I first pulled into the address, I thought I was at the wrong place. This place is literally just at somebodies run down house. I mean really run down; the gutters are falling off the house.
Class for the first 2 months started 10-15 mins late.
They will spend 45 mins grooming the horse. Picking up their poop. Feeding the horse. Only the last 15 mins, if they were lucky, did they ride the horse.
The parking lot is tiny. Remember its someone's house. So, it's a real mess to start with. All muddy full of puddles. But that's not the real problem. The problem is that its COVID, and for safety concerns, they don't want the parents outside the cars. Ok, I get it. So the parents, myself included, parked their vehicles in a manor where we could see the arena. Great! Problem solved!
The problem was though that the owner of the house, who I assume is the owner of CMS and husband of the instructor obviously didn't like the idea of people parking in his drive way. Which is crazy to me.
For the past month, this guy would park his car, sideways, in front of all the spots where you could pull in and see your kids. So the parents, myself included, just backed our cars right up to him. I mean, the guy was not going anywhere the 1 hours we where there. And he could have easily parked in the spots that did not look into the arena. Instead, he would come out and mutter something under his breath. And each week the cones got more and more. Finally, a big sign and multiple cones made it impossible to park there.
So I tired to talk to the instructor, and labor the fact that it was important to me to be able to watch my daughter in class.
I went up to the gate arena, 20 mins before class started. She saw me, but she never came over. Ok, fine, you have a class going on, safety first! No problem. Then after the class ends, she is still ignoring me. I even told the assistant instructor I wished to speak with her. A few mins later she finally comes over. "What's the deal with parking?" I said. "We've had just too many complaints about parking, so you can't park there." "I really want to watch my daughter, and drive 45 mins here through rush hour, to sit for an hour, then drive back in the rain. Its super important to me to be able to watch my daughter. The bottom line is if I can't this is my notice." "That's fine, please put it in writing" she said. WHAT! You didn't even want to work with me on this? Just "bye"
So I went to my car and wrote this email.
"Hello.
Please consider this as official notice that Jade will no longer be attending CMS after February.
Super disappointed you guys can't figure it out something as simple as parking.
To add. You guys have been a real disappointment. The instructor didn't even ever introduce herself.
They send 90% of the time grooming the horse. 5 months in.
Plus this place is literally falling apart. Disgusting staples.
"
No I realize the last line is a bit harsh, but I was pretty frustrated at this point, and super disappointed for my daughter. But what happened next was even a shock to me.
Out of nowhere, comes storming up this massless instructor. I roll down my window in my car. "Nice email. You can come get your daughter right now if you want." She yelled at me. "Fine, if I get a refund, I'd be happy to take her." I said. Then I had to pull my daughter out of the class. It was heartbreaking for her.
Later I got this.
"Hello,
This email is a notice of Jade's disenrollemnt from our program as of 2/2. We will make an exception and wave our policy regarding two weeks notice when dropping a class. Your account will reflect a refund for today's class amount and no other charges for the month.
We have policies and current usage protocol in place regarding our parking due to the significant problems it has caused for our attendees and students. We prioritize student safety here at Cougar Mountain Stables, and in the past we have had students put in unnecessary danger due to parking lot misuse and mishaps such as headlights and car alarms.
We have enjoyed having Jade in our program, and wish her the best in her equestrian career. Happy trails
Kalan
Cougar Mountain Stables
"
The part about parking safety is a bold face lie.
The only complaints she got were from her husband.
If they cared about safety, he would not have been driving his car so fast in his own lot. I remember one time; we were parked in "his spot" and he was supper pissed. He drove like 20 miles an hour past the stable gates into a place where they store hay.
I was on a waiting list to get into this dump. So I assume they must have enough people knocking on their door for business that they just don't care. Don't be one of them. read more