1. Costless Senior Services Pharmacy

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Gig Harbor, WA

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Costless Senior Services Pharmacy

5.0 (1 review)

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15 years ago

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Rite Aid

Rite Aid

1.6(31 reviews)
7.0 mi
•$$

This Rite Aid is clearly a victim of the times. Shelves are sparse, entire aisles are empty, and…read moreproducts are extremely limited. But I visited this Rite Aid as I was visiting from out of town and needed to pick up some meds. I was able to get them at Rite Aid easiest, so I went there. The only redeeming quality that I personally experienced was the pharmacy counter. The gentleman I checked in with to get my prescription started was very friendly and attentive. He didn't have my meds filled and ready yet, but did a great job setting expectations for me. As I waited, I wandered the store in almost disbelief that my hometown Rite Aid was visibly struggling. My meds were ready to pickup within the time frame I was told they'd be ready within. So I paid for my meds to then bring my shopping basket up to the front to check out there. I used self checkout, but experienced a scale issue that required a staff member to assist. An older woman with dark hair came up to clear it out, but looked visibly annoyed with something. I couldn't tell if it was me, the self-checkout register, or whatever. But friendly, this person was not. As I left the store, I turned back to tell the employee, "thank you, and have a great rest of your day!" Honestly, I always say stuff like that just to be friendly. But I got nothing from that employee before or after I said it. So remember this Rite Aid management: Your staffed front counter person is the face of your store, setting the tone for anyone's shopping experience. If you don't like conducting business, put your surliest employee up front, which you succeeded in doing for my last visit. As I've lived out of the state for over 2 decades, I don't come to this store more than maybe once a year. So I do fear that this prior visit may have been my last. The Rite Aid down the street from my home in Burbank, CA closed its doors for good 6-months ago. I hope Gig Harbor's Rite Aid has the opportunity to turn itself around. As for their staff, they need to work on the customer experience more to inspire customers to return. Because, again, my own experience wasn't exactly filled with kittens and rainbows. It wasn't bad, but I did feel somewhat unwelcome.

Rite Aid is convenient for me because of its location in Gig Harbor. The associates are generally…read morehelpful and friendly. The pharmacy associates very hit and miss.The prices if not sale items are on the high end. The appearance of the store is off putting - empty shelves for many years. Yes, pre-Covid if wondering. The store looks like it's closing its doors. Two self checkouts have been added speeding up the checking out process ~ I am not personally a fan of self checkout, it's both impersonal and it takes away jobs. A CVS in that location would be an improvement, but of course that's my opinion.

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Costless Senior Services Pharmacy - pharmacy - Updated October 2026

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