This is my store and since the pandemic I've opted to use their delivery service. Same day delivery is always on time and the shoppers are super communicative and helpful- I've never had a delivery with incorrect or damaged goods. Costco is notoriously busy, so online shopping has been a huge help. read more

I enjoy shopping here. The folks who work here are nice and the food is fantastic. I go to Costco every few weeks for groceries

Very disappointed with the changes at this Costco. Cancelled my membership because of it. Customer service has gone down. Have had 3 different experiences of rude staff members. 1. They yell at you if you try to scan in then go straight to the food court. Today an elderly lady was told she couldn't cut through to the food court and had to go around and the employee yelled at her "you don't have to be so rude", instead of empathizing with her frustration. *Side note they've created no way for you to get to the food court without going through a check out line, well what if you aren't buying items? 2. You can no longer leave items in the cart at check out (even if you only have a few) You must put them on the conveyer belt. When buying a VERY EXPENSIVE curved computer monitor that I had to put on the conveyor belt, the check out lady literally through it in my cart unbalanced. I took it out to rebalance my items and place them back in my cart in a way the monitor wouldn't fall off and she picked up the monitor and tried to throw it back in again. I literally had to put my hand out to stop her. 3. At the food court you must wait in line now even though you get a number. They only complete your order if you get in the line, in which I had another rude encounter after I had waiting a long time and was confused where my food was. I asked nicely and was told I never got in line. Won't be shopping here, switching to Sam's club! read more

This location is always clean and efficient. Even when the lines are long they keep everyone moving and there is never a long backup.

When Costco offers you an opportunity to select a delivery window for major appliance delivery as a customer perk, beware. All of the documentation, as well as the phone call the evening before confirms an 11-1 delivery window. As of 2:55 pm I have no appliances, no phone call and upon my follow-up was basically told they will get here when they get here and if it's not convenient we will have to reschedule. In otherwards Customer, your time is not valuable, we don't have to stand behind our commitments and what we publish is smokin' mirrors. Twice now, (two different purchases) I have fallen for a delivery commitment and twice the delivery vehicle has had a flat tire and had to have a tire delivered to it causing the delay (coincidence?), I'm not so sure. Sounds like the first excuse they use for late delivery to me. Evidently the delivery trucks don't carry spare tires and they must not have a telephone, as I never received a call from anyone indicating my delivery would not be made within the confirmed delivery window. Another disappointing experience. It may cost a bit more to buy local outside of the big box stores and from now on, that's where I will shop. Burn me once, shame on you, burn me twice, shame on me. read more

Costco hearing is terrible! The person that did my hearing test wasn't qualified. I told him that the test wasn't working and he ignored me and kept going. When the test was over he left me and showed it to someone else. When he came back he told me that I could spend a million dollars on hearing aids but that they wouldn't help me and I needed a coquial implant!!!! I asked him how come I could hear him perfectly with my one working hearing aid. No answer!!!! I went to Lifestyle Hearing and they did the test prescribed hearing aids and I have been using them successfully ever since! read more

Costco is always good always cheap and always filled with ppl. Costco food court is decent and the selection of groceries are perfect

Was in the store and bought their ready-to-eat BBQ ribs and was disappointed. No meat and fatty bones !! I ended up giving them to a homeless man at the stop light and figured if he didn't like them at least his dog would LOVE them. NEVER again $23.84 was wasted. read more

The food court is very fast, and for just a couple of items on the menu, it's good for a quick bite. And you will spend a minimum of an hour just looking around at everything they have. read more

No doubt the worst Costco Food Court I've ever visited. I stopped in for gas and a pizza while passing through town for the night. I ordered and paid from the kiosk and waited 15 minutes before approaching the pickup counter. After much confusion and three people handling my receipt, they determined my order was never received. I was told it would be another 10 minutes, by this point the store was closed. At 8:37, thirty minutes into my wait I watched an employee without gloves handle his phone and then begin pulling my pizza out. While placing it in the box, his bare hands, which touched his phone, handled my pizza. At this point I walked out without the pizza and mentioned my concerns to a manager who was dismissive by saying, "Well they wash their hands a lot." Are you kidding me? I should also mention that while waiting I observed some very rude interactions with food employees and other customers. I'm just glad this isn't my local Costco. read more

Of course I love Costco. Buy bulk and find hidden gems. I hate the lines, but the checkers really hustle. I can't complain. I recently found chicken teriyaki bowels. Those did not last long! Anyway, whether you want a floor rug, food, clothes, batteries, or alcohol; Costco is the place to go. Good luck getting out of there without spending a lot of money. Good place to get gifts too! And cake! read more

We visited this Costco today. The parking lot is huge and there is a good reason. I've never seen this many cars at a Costco! Other than being super busy, this Costco looked like others I've been in. It had numerous food stations all along the west side of the store with lots of variety in what they offered. The check-outs all had long lines but to Costco's credit, they moved along quickly. One disappointment- while we were picking out wine we were told that this Costco doesn't give 10% off like the Ohio Costco's that we are used to give. We didn't buy a case. It's clear they have given thought to being able to manage large numbers of people. Better than most stores! read more

The FIGO pet insurance they represent is THE WORST pet insurance you can get. We got this for our second dog which was a bad investment. You file a claim and they will deny it as they always dr notes, more and more info than the detailed billing statements. The last two claims the denied were finally partially paid after the dr having to write them. We just got denied 2 more claims of over $600. They never answered my emails so called them and got every excuse under the sun. They paid zero. We have PETS BEST with our first dog and they pay, answer your emails and don't need an act of God paperwork from the dr. DO USE FIGO! read more

Costco is Costco. Love the self checkout stations for small orders. The staff is always well trained and quick to help.

After having to get a manager to help me sign in using the QR code on a small sign and nobody at the optical department ever looking at me to find out what I needed, which was buying 2 sets of glasses. The manager told me to stay close because they will call out my number. I did not hear my number called out C207 but I did hear C208 called out. I asked staff about my and she apologized because she made a mistake and told me a lady with a green shirt will be over to help. I waited 15 minutes and after having to wait over an hour and a half I decided to leave because I had another appointment in town and live over 70 miles away. I gave my RX to a staff with my phone number. I told her I have another appointment to go to and to call to take care of business over the phone. I planned on doing more shopping but never today. read more

THE WORST COSTCO! Why all caps you ask? BECAUSE THIS IS THE WORST COSTCO PERHAPS ON THE PLANET! I've been to Costco all over the US from coast to coast and in two other countries. We are a Costco family and have been my whole life. I follow Costco Reddit, IG, and I'm in a Costco FB group. If I say this Costco is bad, please believe me and save yourself the headache. I've given them the benefit of the doubt so many times for so many years but I'm never coming back here. The employees are awful. From the greeters to the food court (especially the food court!) to the cashiers. I try to use Self-Checkout to avoid dealing with them but inevitably, because the machines always malfunction you end up standing there with everyone else waiting for one of the red vests to come help. It's a nightmare! Food court - pre-Covid and now, doesn't matter, it takes ages to get your food. The machines are broken. Every time I've been here the soda machines have been dispensing water instead of flavor it's supposed to. If you happen to get the attention of one of the angry food court employees they will shrug and say there's nothing they can do. Something is off with their pizza...I've had many slices of Costco pizza and theirs just isn't right. Maybe my taste buds are just rejecting it because it came from this Costco but I digress... I've had a membership since I was 18 and I lost a significant amount of weight since my first Costco membership ID photo. After being harassed and questioned if I was the actual membership holder enough times (because apparently I don't look fat enough to be the same person), I got tired of it and got a new picture taken. I'm still bitter about this... Other annoying things about this Costco: -Gas prices are higher than the other Costco's in the city - Parking lot is weird - There's no way to get into this Costco from the West side so you're stuck making a left turn into oncoming traffic read more

Unfortunately not much improvement. Parking is horrendous. Folks are rude if they can't get in fast enough. The membership counter is the slowest. I see five associates and 3 machines open. Guess they don't need my money. Wow plus update your systems. How can you be mailing me at my current address and FAIL to have it in the same database when I come in person??? Seriously??? Kudos to returns. Over 20 folks serviced and I'm still waiting on two folks. ‍ read more

Just depends on what you came to buy and what else you actually buy. I don't like the overkill feeling of having to show your membership to enter, to purchase and your receipts at check out. I could take it or leave it. I come for my family. read more

Costco - Wholesale Stores Near Me - Tucson, Arizona

Can't complain about this place at all people always want to help. Cashieees are sometimes few but that's everywhere. Thank you to all the employees read more

Forget social distancing. This place is so packed - people all over the place and all crowded around. Also need to put in adequate turn lanes on Grant Road. If it weren't for the easy curbside pick up and nice employees, I'd give the one star. read more

Costco on a Friday night,yes. I love waking around looking at all the items. I don't care that they're big and a little more expensive because the quality is outstanding. Number one pick on what I love? The cheese. Yes, I love their Tillamook and Cabot specialty cheeses. Second pick, the meat. Chicken, ribeyes, they even have those tomahawk steaks in a huge bone that's crazy big but a carnivores dream. Great place to send gifts to people off the website. It's worth the membership. Get it! read more

standing in costco off grant and there are huge lines to check out. we are talking 50 people in the lines to check out. what is going on? not going to shop here again hours in line hours waiting is unacceptable for this business! read more

Gas prices are better than anyone else near where I live. I live alone so I rarely go inside the store but when I do, I find everything I need quickly! Everyone is kind and courteous read more

Cosco on Grant has the worst tire customer service. They sell and that is it! Purchased tires and had a flat due to a road hazard. I called and they took infor over phone and said my tire would be fixed within two hours. Drove 30 miles to sit in their store 4 hours to be told that they only take scheduled clients. Andrew is the initial contact and he was pleasant, however, apparently told us wrong infor. Contrary Matt told us after 3 hours that our tire would be fixed within 30 to 45 minutes. Again, after that time Matt rudely told us that our car would be done today and they close at 6:00. I said are you telling me we have to wait until 6:00? I said we can't wait 7 hours for a tire repair. He then responded, do you wants your keys? He said walkins are always moved and continually moved down below any scheduled clients. No one told us that infor. Then he proceeded to say he leaves at 6:00 no matter what and he is going to see his kids after he leaves work??? read more

The Hearing Center staff are ABSOLUTELY WONDERFUL. Today I ordered a 2nd set of Resound hearing aids in 3 years and 6 months (because now the blue tooth and the rechargeable batteries are built in) and I won't have to wearing the blue tooth clip around my neck anymore...meaning the technology is there for iPhone OR Android/Samsung phones have the top technology embedded into the aids. From Bobi to Crystal to Brian to Sharon and Jannine, they're the FRIENDLIEST and KNOW THEIR STUFF! https://www.costco.com/hearing-aid-faqs.html Thank you Hearing Center staff...forgive me if I've forgotten any of your names. read more

My home Costco is Cypress, California. My second choice is Fullerton. But hands-down, I've got the best people working in Cypress. It's a newer store, has three gasoline pumps per line which moves fast, and is 4.5 miles from my house. I always say, money spent at Costco as money well spent! My daughter has her auto insurance through Costco, and I have been able to save like $100 a month by getting a second quote through there online affiliate. read more

My wife had her bananas thrown into the cart bruising them during checkout. We understand the cashiers need to be fast but please, with high prices, be careful with the fruit. We love the store, can't complain too much but please just slow down a little. You know they had to hit hard to soften green bananas. Darryl K. Please be careful. read more

Great store to score some awesome discounts all the time. Wide variety of brands, products, and groceries to choose from. The food court always offers some great snacks and even full 18" pizzas for $9.95. Just be prepared to wait a bit for the pizza to be cooked (15-20 minutes) we usually order when we first walk in and pick up on the way out. PS must be a member to shop here and they don't accept American Express cards. read more

Costco - Food Court Pick Up Area - Wholesale Stores Near Me - Tucson, Arizona

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What the heck Costco? Y'all make too much money on COVID to remember what customer service is? Shopped tonight, spent over $100 in gas and $500+ in groceries and you left a handicapped man to box his own groceries. Closed the lane and jus walked away! Is this common practice now? Box your own groceries like the less expensive stores - well then adjust your dang prices rather than your continuously raising them. So disgusted with this location, will not return. read more

45 minutes and you still couldn't produce 1 whole pepperoni pizza! Tonight, you could have done better. & You know it! read more

First time here and it was a little overwhelming haha. Costco really does have everything, friendly staff and great prices if you buy bulk. It's layed out warehouse style so stuff is layed out instead of on shelves. I also love that fact that instead of using paper or plastic bags they reuse the boxes that the products gets shipped in. read more

Costco - Wholesale Stores Near Me - Tucson, Arizona

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Bought a Samsung washer and dryer online, and during the sixth time we used the washer it started making a horribly loud ratcheting sound when the drum agitates. Called and reported the problem immediately and asked if they could replace just the washer with a new one since something is seriously wrong with it, but the dryer works fine. I was told the appliance division would call within a day or two to schedule swapping out the washer. A week later and several phone calls and Costco is kicking the can of responsibility down the road. The people on the phone are pleasant, but can't give us any information about this being resolved in a timely manner. The have to talk to the warehouse people who have to work with the vendor who have to get back to someone else in corporate- yada yada yada. Last call they asked if we wanted to schedule them to pick up the broken washer -- why oh why would we want to stay home an extra day just so they can take it away if they can't bring a replacement? Beware of buying their appliances. read more

Costco is the best for value, quality, convenience and their return policy is like no other. It is my favorite store. Did I say the employees are friendly, knowledgeable and happy? They are all that and then some! Greatest store ever!! read more

This review is strictly for the Auto & Tire Center. I scheduled an appointment to rotate the tires. I was surprised to be charged $25.99, when just the week before I had taken my other car to a different tire store and they charged me $0.00. My appointment with Costco was at 18:30, and I arrived a few minutes early. We walked around for :30 and I decided to check on the progress. I checked the bay and the car had not even been lifted up. After another :15, I checked the bay again and the car was just now being raised to complete the work. I received the call :15 later that the car was ready. I question the rebalance portion of the work as there was just not enough time to balance and rotate the tires in :15. I am a Costco loyalist and I will certainly continue to shop there, but the Auto & Tire Center has lost my business. I will not support such service. read more

Now Costco doesn't allow you to place a pizza order unless you're ordering five boxes of pizza or more !!! I used to call ahead because there was always a 30 to 45 minute wait and I was told that I had to go into the store till place my order. I arrived at the store and I grabbed the basket because I had things to purchase, but I wanted to place my pizza order prior to so I wasn't standing around waiting. I asked the lady if I can go towards the left so I can place my order first and go grab my items and she said that it was only an exit and that customers weren't allowed in that way. so I go through the main entrance, I parked my cart between the first two rows that are usually blocked off. One of the workers saw what I was doing and said that I had to go through the path to get to the cafeteria. I asked her where the path was, and she pointed it out to me, which requires you to walk through a line of people and carts that are waiting to check out. When I got to the cafeteria, I wanted to know what the wait time was because if it was long, I wasn't going to place an order. I had to wait in line to ask one of the workers. What the wait time was and she informed me that the wait would not belong. I went over to the kiosk to pay for my pizza and usually I get my pizza cut in extra slices, but the kiosk does not allow you to make that request. Pizza was paid for and went to the window to ask the gentleman if they can cut my pizza in extra slices. He turned around and grab two boxes of pizza, now I see it's supposed to be like Little Caesars hot and ready pizzas. He opened the box to showed me how it was cut and asked if it was OK. I had no choice, but to take the pizza that was already made unless I wanted to wait. I ended up having a walk around the store with a box of pizza while trying to grab my items. This is the most inconvenient process for the customers and baffled out how this is even the new process. I don't know if the whole objective of this process is to have less people purchasing pizzas without you having to raise your prices, but the customers definitely aren't thought of. read more

I was at this store on Grant and a associate, by the name of Lloyd, was threatening me and was screaming at me. I had gone into this store to complain and none of the staff, wanted to help me out. I want back to my car and he was standing by my car, trying to threatening me again. I got back into my car feeding very unsafe. I would recommend, that everyone stay away from this unsafe place. read more

Have been a member for years, this Costco simply has horrendous customer service. The manager is also useless, if you're young they'll profile you and think you don't have a membership even if you do. Just go elsewhere. read more

Best prices for anything you might need - tv's, food, computers, office supplies, luggage, just name it!

So who isn't a fan of Costco? It's only the most amazing place on earth. They have ANYTHING you need. You need a million pounds of apples? Got it. You need a six month supply of men's deodorant? Check. You need more DVDs than you could ever watch in a lifetime? Yep. You need a $4,000 jungle gym for your backyard? Roger. It's actually kind of overwhelming. The ONLY grievance that I have with Costco is that there aren't any flinging-flanging signs anywhere so you either have to go down every aisle or you really have to know what you're doing. I'm the person who goes down every single aisle and buys golf clubs, a cheese tray and enough toilet paper to last me through the first coupla months of the apocalypse. I'm just saying, signage would give me a warm fuzzy. I highly recommend having a strategy when walking in the door. Otherwise who knows what you'll end up with. Oh, and if anybody needs granola bars, I have like 4 million chocolate chip bars at my house. read more

Costco - front entrance. I want that television. - Wholesale Stores Near Me - Tucson, Arizona

I appreciate the business model of an employee-owned business. That being said, Costco can be difficult to hunt down an associate for help. On the other hand, you can inquire of almost any other customer for help. If you're looking for quality items at the best price this is one of the best places to shop. It's typical that a bath mat, for instance, at Walmart might cost you $20 and at Costco it may be $17-24. The difference you're going to see is in the quality and longevity of similar items compared side by side. Rustler jeans = junk. Kirkland jeans = you better like them because they're not going to wear out. If Costco is selling a product you can be sure it's the quality you expect for the best price. read more

Costco - Full of surprises. - Wholesale Stores Near Me - Tucson, Arizona