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    CVS Pharmacy

    3.6 (21 reviews)
    Closed 8:00 am - 11:00 pm

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    CVS pharmacy ina & Campbell
    Cynthia T.

    According to CVS Code of Conduct, putting people first is the highest priority. After my experience at the CVS Pharmacy on Ina and Campbell, I can tell you that is NOT a philosophy practiced at this store. I went into CVS to grab some snacks and drinks for my family, who were home not feeling well. Some items were on sale buy 1 get one, 50% off. I got to the register, and a new employee, Zach, had been left alone on his first day at the register and was helping a woman. I decided to use the self-checkout. I rang up all my items, but none of the sale items rang up on sale, and the checkout couldn't recognize all my items were in the bag. A light comes on and says that someone will come to help me. I'm fine with that. After waiting for a few minutes, Zach went to see if someone could come to help me when a gentleman waiting for checkout mentioned that I had been waiting a while for assistance. I was fine waiting but was appreciative of the mindfulness the other customer displayed. A woman (SUE), who I assume is a supervisor or assistant manager, comes up to the register without a greeting, introduction, or inquiry and states I need to proceed to check out and pay to click a button. I explain that some of my items are on sale, and it's not showing up. She says it's because I need to add my phone number. I gave her my number it was not in their system; my husband's number is not in the system, so she went to get a card and asked me my name. I tell her I really don't want to give her my information because I don't want to receive emails or texts. She mumbles that she'll just put in a name for me. She chooses to input KAREN. Karen is a beautiful name unless it's being used as an offensive slur. I asked Sue, did you really just put in Karen as my first name? Are you serious? She doesn't own inputting an intentional offense slur as my name but feigns ignorance. I'm upset, but I'm chill. And... I'm still nice because I'm not going to engage with an employee that shows such poor judgment and is certainly old enough to know better. I finished my purchase. Sue writes down the store manager's name and her name. First, the store signage does not say you have to sign up to receive the benefit of sales. Second, declining to be entered into a database is not a reason to demean and disrespect me with a pejorative term for a white woman. I demanded nothing. I asked for no special treatment. I never raised my voice or anything like that and yet this employee acted contemptuously. slurs are an insinuation or allegation about someone that is likely to insult them, slander them, or damage their reputation. CVS earning the trust of customers - failed CVS acting with integrity - failed CVS respecting colleagues - (Poor Zach left alone on the first day) - failed CVS interacting with others - failed CVS doing the Right Thing - failed In order to believe Sue, I'm supposed to believe of all the 1000's and 1000's of first names available to choose from, Sue randomly and without a shred of malice picked the slur for a privileged white woman. And what was my privileged transgression...declining to receive texts or emails from CVS. Here's the rub... I believe in Math. Statistically, the probability of this being a random choice is highly unlikely. I think Sue thought she could covertly use the name Karen for me, and I wouldn't be the wiser like writing Bitch, a racial slur, or some other derogative comment on a receipt for her friends to see and laugh about. It's just not cool and it's certainly not acceptable.

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    11 months ago

    Helpful 3
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    3 months ago

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    4 months ago

    the pharmacist Jake went above and beyond with customer service. He greeted me with a smile and was extremely helpful. Kudos

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    1 year ago

    Helpful 7
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    2 years ago

    Helpful 1
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    4 years ago

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    2 years ago

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    5 years ago

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    4 years ago

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    15 years ago

    Helpful 1
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    4 years ago

    Helpful 1
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    8 years ago

    Great location , easy access , busy corner & store. Big store & pharmacy , home of Corp big pharm next to starbucs

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    8 years ago

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    5 years ago

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    8 years ago

    Helpful 1
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    4 years ago

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    9 years ago

    Helpful 2
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    10 years ago

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    11 years ago

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    13 years ago

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    10 years ago

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    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    This CVS location has the BEST customer service.

    Mentioned in 2 reviews

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    Circle K

    Circle K

    1.3
    (3 reviews)
    3.3 mi

    NO signs ANYWHERE on ANY pumps nor on the doors that this station currently ONLY accepts cash only…read more My card was declined outside. I walked in. They immediately said "cash only." I asked why weren't there any signs. They said "it wouldn't make any difference the customers don't read the signs." Are you KIDDING me?? They're assuming first of all that their customers are illiterate but secondly what type of an excuse is that?? DO BETTER. I have never liked this location anyways - I do my best to avoid it like the plague - but this was one of the times I decided to give it a try. NEVER AGAIN.

    This location used to be the flagship location of Arizona, but it has seen better days, thanks to…read morethe opening of several other gas station/convenience stores like Chevron. I came here just before 10:00pm on a Tuesday night, and first tried to put air in my tires. I was shocked to see that they charged $1.50 to use the air pump for 5 minutes. It's air! Most other gas stations I have visited let you use their pumps for free. The lack of free air here makes no sense to me. In addition to that, when I walked in, one of the employees was just leaving work. Unfortunately, she left the place in bad condition. The soda fountain area was absolutely disgusting, as the counters were caked in sticky soda residue. The floor was sticky as well, no doubt thanks to their lack of cleaning. Still, the store is conveniently located and well stocked. It would be a lot better if it were cleaner.

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    Circle K
    Circle K
    Circle K

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    CVS Pharmacy - drugstores - Updated August 2026

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