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    CVS Pharmacy

    3.6 (21 reviews)
    Closed 8:00 am - 10:00 pm

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    CVS pharmacy ina & Campbell
    Cynthia T.

    According to CVS Code of Conduct, putting people first is the highest priority. After my experience at the CVS Pharmacy on Ina and Campbell, I can tell you that is NOT a philosophy practiced at this store. I went into CVS to grab some snacks and drinks for my family, who were home not feeling well. Some items were on sale buy 1 get one, 50% off. I got to the register, and a new employee, Zach, had been left alone on his first day at the register and was helping a woman. I decided to use the self-checkout. I rang up all my items, but none of the sale items rang up on sale, and the checkout couldn't recognize all my items were in the bag. A light comes on and says that someone will come to help me. I'm fine with that. After waiting for a few minutes, Zach went to see if someone could come to help me when a gentleman waiting for checkout mentioned that I had been waiting a while for assistance. I was fine waiting but was appreciative of the mindfulness the other customer displayed. A woman (SUE), who I assume is a supervisor or assistant manager, comes up to the register without a greeting, introduction, or inquiry and states I need to proceed to check out and pay to click a button. I explain that some of my items are on sale, and it's not showing up. She says it's because I need to add my phone number. I gave her my number it was not in their system; my husband's number is not in the system, so she went to get a card and asked me my name. I tell her I really don't want to give her my information because I don't want to receive emails or texts. She mumbles that she'll just put in a name for me. She chooses to input KAREN. Karen is a beautiful name unless it's being used as an offensive slur. I asked Sue, did you really just put in Karen as my first name? Are you serious? She doesn't own inputting an intentional offense slur as my name but feigns ignorance. I'm upset, but I'm chill. And... I'm still nice because I'm not going to engage with an employee that shows such poor judgment and is certainly old enough to know better. I finished my purchase. Sue writes down the store manager's name and her name. First, the store signage does not say you have to sign up to receive the benefit of sales. Second, declining to be entered into a database is not a reason to demean and disrespect me with a pejorative term for a white woman. I demanded nothing. I asked for no special treatment. I never raised my voice or anything like that and yet this employee acted contemptuously. slurs are an insinuation or allegation about someone that is likely to insult them, slander them, or damage their reputation. CVS earning the trust of customers - failed CVS acting with integrity - failed CVS respecting colleagues - (Poor Zach left alone on the first day) - failed CVS interacting with others - failed CVS doing the Right Thing - failed In order to believe Sue, I'm supposed to believe of all the 1000's and 1000's of first names available to choose from, Sue randomly and without a shred of malice picked the slur for a privileged white woman. And what was my privileged transgression...declining to receive texts or emails from CVS. Here's the rub... I believe in Math. Statistically, the probability of this being a random choice is highly unlikely. I think Sue thought she could covertly use the name Karen for me, and I wouldn't be the wiser like writing Bitch, a racial slur, or some other derogative comment on a receipt for her friends to see and laugh about. It's just not cool and it's certainly not acceptable.

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    9 months ago

    Helpful 3
    Thanks 2
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    1 month ago

    Helpful 0
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    2 months ago

    the pharmacist Jake went above and beyond with customer service. He greeted me with a smile and was extremely helpful. Kudos

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    11 months ago

    Helpful 7
    Thanks 1
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    2 years ago

    Helpful 1
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    4 years ago

    Helpful 0
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    2 years ago

    Helpful 0
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    5 years ago

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    4 years ago

    Helpful 0
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    4 years ago

    Helpful 1
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    15 years ago

    Helpful 1
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    8 years ago

    Great location , easy access , busy corner & store. Big store & pharmacy , home of Corp big pharm next to starbucs

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    8 years ago

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    5 years ago

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    8 years ago

    Helpful 1
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    4 years ago

    Helpful 0
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    9 years ago

    Helpful 2
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    10 years ago

    Helpful 0
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    11 years ago

    Helpful 0
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    13 years ago

    Helpful 1
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    9 years ago

    Helpful 0
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    Ask the Community - CVS Pharmacy

    Review Highlights - CVS Pharmacy

    This CVS location has the BEST customer service.

    Mentioned in 2 reviews

    Read more highlights

    Walgreens

    Walgreens

    2.3
    (18 reviews)
    6.0 mi
    $

    I went to the store last night on 2/18 and there were FOUR male employees all up front at the…read moreregister loudly talking about idk what. That's fine I think employees should be able to have times when the store I empty to chit chat. The store was full of female customers who were in need of assistance and I watched as we all got ignored and told to wait so they could talk more. They do not give you eye contact if you're not a man. A woman had to go out to her car to get her husband to talk to them for her. I was in the store about 20 minutes looking for duct tape as I'm working on repairing a few things temporarily and was not able to get help to find it in the store. I'm extremely disappointed in my customer service experience and how Walgreens hires people who hate women is disgusting.

    Based on geographic convenience, I have reluctantly used this Walgreens location for the past 10…read moremonths - but today was the final day - no more. I neglected to write a negative review on 4/26/22 when getting a COVID booster, I had to return to the location and get someone to document my booster after the tech forgot to annotate my booster on my card. The Walgreen's response "My Bad". I get it, a simple mistake - but in the aggregate across the past ten months, too many "simple mistakes". I have had another booster appointment scheduled today, for a week, only to be called moments ago by Anna - who was polite, but she informed me the system double, and triple booked appts and that I was now cancelled. Walgreens offered no proposed solution and deterred me from coming in by chance someone would cancel - they indicated that was highly unlikely. This location has created numerous other inconveniences for me over the past 10 months - that went undocumented. Not this time. Goodbye Walgreens at 3200 Speedway...I can only hope you're a franchise and my google and yelp review coupled with my bad mouthing you at every BBQ and cocktail party either forces a change to your business practices or drives CVS to replace you. Good riddance.

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    Walgreens

    Walgreens

    1.8
    (20 reviews)
    11.0 mi
    $$

    am writing to express my frustration and disappointment with the customer service I have…read moreexperienced at your pharmacy location. I have made multiple attempts to contact the pharmacy to check the status of my prescriptions, but each time I have either been placed on hold for extended periods (20+ minutes) or had my call disconnected without ever speaking to anyone. Most recently, on Tuesday, March 24, 2025, at approximately 8:14 PM, I was on hold for over 20 minutes with no response. I then called the main store number and requested to speak with a manager. The individual who came to the phone identified himself only as "the manager" and refused to provide his name. When I explained my concerns, I was simply told to call back the next day to speak with the store manager, which I found dismissive and unhelpful. When I was finally able to reach someone in the pharmacy, I was met with a very rude interaction from the male pharmacist. His tone was unprofessional and made me feel as though I was inconveniencing him simply by calling. I even referenced the in-store signage encouraging customers to be kind to staff, and asked what expectations exist for how customers are treated. Unfortunately, his demeanor did not improve. I understand that pharmacies can be busy, but repeated long hold times, lack of communication, and discourteous behavior are unacceptable. I have also noticed that other customers have shared similar experiences in reviews, which suggests this may be an ongoing issue. I am not looking for a generic apology--I would like to see meaningful improvements. I strongly encourage you to evaluate this location's operations, including phone responsiveness, staff professionalism, and overall customer experience. Sincerely, A Concerned Customer

    Another Walgreens branch denied me service at 5:00 pm after driving for 40 minutes to get there, as…read morethey told my father at 3:30pm that the prescription would be ready in the next hour. I then called this branch and hoped for them to transfer the prescription as I needed it by that night. They transferred and filled it within 30 minutes. I'm so thankful!! Pharmacy people were so kind and professional. Would use again

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    CVS Pharmacy - drugstores - Updated June 2026

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