For being a member for over 30 yrs in Sterling, So sad I miss the old professional customer service managers in Sterling store. First time to encounter, a non educated manager today. They need to give that EDITH /Merchandise a customer service training. Very rude and doesn't know to handle a simple customer servicet situation. The member has a simple request to get the information of the transaction and she cannot provide it. She definitely not fit to the job. So sorry for you Costco Sterling . Please bring back the good ones. Im sure you are receiving more complaints about Edith unprofessionalism attitude to the members. read more

Costco - Wholesale Stores Near Me - Sterling, Virginia

This Costco was surprisingly not too crowded on the inside for a Saturday! Unfortunately, the parking lot is very small and fills up quick. The gas station is also small but has the lights that tell if a pump is free or not. The free sample selection was ample and delectable. The service was solid and friendly. Great value as always for the $1.99 pizza. The car key express was also here today - they are a solid value too! I really enjoyed seeing the visual and detailed history of Costco posted near the staff breakroom. Pictures attached of the history. read more

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I mean, what can I say?? This is Costco. They have their ish together and know what they are doing, hence the crowds. I have this warehouse mapped out in my head and know where to navigate to pick up necessary items. However, sometimes I deviate from the plan and and up picking up stuff I don't need. As is the case with most warehouses, this one carries items seasonally or they rotate their products every once in a while. I have a love/hate relationship with Costco because of that. The self-checkout counters are my go-to. I find it easier to just scan my own items, unless I have heavy items, then I have to wait for someone to come over with a scanner. Once checkout is completed, it's back to the madness of navigating past the crowd at the checkouts, food courts and the exit line. Customer service is hit or miss. They are just so busy that sometimes the staff are friendly, other times, they are just there to do their job, which works. There is plenty of parking, but it is slightly congested to get in and out. One entrance/exit is near the gas station entrance, which can be too much to deal with; the other exit/entrance is "one way" only, no left or right turn. I love Costco but think 5 stars would be too high, but don't think it's worthy of less than 4. read more

I went to Costco to pick up some prescriptions and saw that they did have organic free range eggs. There is a limit but even with the additional cost, good to know these are carried at this location. read more

Costco - Organic egg - Wholesale Stores Near Me - Sterling, Virginia

Confused and embarrassed: I'm a loyal Costco customer and stock-holder. I'm confused and embarrassed this morning at your store: Admittedly, it was busy as usual. When it was my time to check out, I put majority of my items on the checkout belt and left some items in my cart, eggs, milk, etc. The cashier told me that I should take everything out of my cart. I was confused, because I thought that it's OK to leave items in the cart at check-out. She answered me that it is only for really heavy items. I was embarrassed for my laziness. But when I saw another customer behind me just got checked out by an associate with a hand-held device ---every single item was in the shopping cart... What's your checkout policy, anyway? read more

Dealing with Clinton (heavy set gentlemen with goatee) who works at the food court is always the worst part of my week. He has zero business being guest facing . Tonight he barked at my pregnant wife for making eye contact and coming 'within 5 feet of my counter' .... She was literally trying to get the order right infront of them... a 22 minute cookie order. Went to Sam's afterwards, got a pizza and pretzel and it was wonderful. Will not be renewing membership as this gentlemen has ruined every visit we have been forced to interact with him read more

My wife, 77 yrs, and I, 80 Yrs. with Asian background, had the worst shopping experience at Sterlimg, Costco, Virginia today, when the cashier, Andy, appears extremely pompous and discriminating. In fact, it was a very quiet Wedensday afternoon, when his lane had no customer at all, and we were the only ones approaching the belt, while he was chatting with a fellow helper, who was supposed to help customers load and unload stuffs. My wife approached him earnestly with our Costco card trying to help him get an early start for scanning, as we have a full cart of perchandise to upload, but he refused to take it, instead he waved his hand and "ordered" us to load the stuff on the belt first, while standing by idlely. We felt this was not a nice guy, so we went to another cashier. As we left, next customer arrived, he immediately changed his attitude and helped the customer load stuffs on the belt. This is downright discrimination agaist minority senior couple! We do not know what is the Costco customer service guideline, but this should be part of Costco, where we shopped for alomst 30 years as customers as well as investors. Supposedly, seniors and femals are among customers who need help most, but what we have experienced is telling a quite opposite story. Is something wrong with Costco, or with the society? read more

Over the years many issues with the bossy checkout people with a chip on their shoulders at this Costco location, not to mention scary aggressive driver parking situation. Then I realized if I go to the other wholesale down the road, I can actually order online pickup my items without having to marathon thru the warehouse. Stubborn Costco still doesn't offer this service. Now their meats are subpar and their fresh bread bakery is gone, they also ruined the taste of their everything bagel and cinnamon raisin bagel. Why don't I just cancel subscription I ask myself all the time. read more

While leaving Costco today, the receipt/basket checker decided it was worth his time and ours to hold us there for 3-5 minutes so he could repeatedly insist I should not eat candy. We had purchased 3 items, 2 of which were boxes of candy bars for Halloween. He told me the third item was fine for me but the candy was not for me. We (unnecessarily but again he was holding us there) informed him it was for Halloween and he said the candy was fine for kids and people other than me, but not me. He just repeatedly tried to explain that I should not eat the candy. My husband I both took away from this that he thought I was too fat and shouldn't eat candy. read more

When trying to find chocolate Ensure this weekend, there was none on the shelf by where the prescriptions are. I called the store today and they have moved all 150 cases somewhere in the warehouse. Apparently, if it is "on sale" they move all those items into another area in the warehouse. For the best part elderly especially, this is very disheartening and difficult. To find someone to escort you to where it might be if you are lucky. It's a lot more walking in and out with crowds of people. Wouldn't it be great if where the product was, there would be a sign stating where the product has been moved to? It would save a lot of time on everyone's part! Thank you. I appreciate Costco, especially for prescriptions, they are the best! read more

My often go to Costco, it's just like every other Costco mixed with some local perks. Here you will find what most Costco's have to offer, such as your rotisserie chicken, your food court and plenty of close options. However, what differs in this Costco is the local businesses that they present such as Aslin brewery solstice brewery and some Virginia coffee roasters . I have found that I am able to find everything that I need from this Costco with reasonable prices. Some of the downsides to this Costco is that it's always busy so finding parking is a hassle. I often have to park all the way in the back and even then I'm fighting with somebody to get that spot. The entrance is near the gas station entrance so it is congested often if you don't go at the right time getting gas can take up to 10 minutes, I have found the best times are, opening to noon, and near closing. I don't really interact with the staff since I use the self checkout option however, the staff has been helpful when I am looking for something particular. The ambience is just like any other Costco very busy. Lots of people walking around and shopping. The store is kept clean and well lit and I have never felt like I wasn't able to complete my purchases. it's a good local store and as far as Costco stores go, it meets my expectations. read more

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Yao is the reason for this negative review. I was doing Instacart with my husband in this particular store for the 1st time and upon entering the line Yao just assumed the 2 carts were together. Without asking he began tossing things on the conveyor and I had to halt him and let him know that this is two different orders for instacart. He quickly caught an attitude saying, "Then you should have let me know that!" I retorted, "Nobody asked you to touch the items sir." He says, "I'm helping everybody today." I replied, "That's your problem. Rather than asking if anyone needs help, you just jump right in touching things that you don't need to touch." He took half the items out of the basket, followed by walking off while saying, "I don't have to help you." I said very loudly, "No one asked you to!" As I mumbled to myself that I'm going to write a review about that particular store, he mutters, "Write any review that you want! I don't care." At this point the ignorance is too much. I'm going to write a review on Google too where I have well over 5 million viewers. I can tell the difference between the Maryland Costco, Virginia Costco, and the DC Costco. I wish I had the authority to fire nasty customer service reps because Yao would have been dismissed promptly upon insulting the customer. read more

After I lost a pair of Jabra hearing aids last week; I sat down for another hearing evaluation with Christine Mach and she quickly determined what level of hearing loss I had this time around. She is knowledgeable and was very pleasant and helpful through the testing process. If you are thinking about getting hearing aids or replacing older ones; you can't do better than Costco and Christine Mach. John K Nusbaum Reston Va. read more

I guess Costco is so popular that their employees forget they are the one serving customers. Recently I constantly see Costco male staff yelling to customers or being rude to customers like they are the king of Costco. If these guys have anger management problem or bring arrogance to their work, maybe they should change job. read more

Service people at the self check out are very helpful. If you have some big items, they'll come over and check them out so you don't have to pick them up. read more

FOR COSTCO GAS - Sitting in the gas line. They shut two lanes. Of course the lane I am in. They divert the two closed lane lines to ONE PUMP and allow people who just pulled in ahead of those who have already waited. Extremely frustrating to be waiting over 30 minutes for gas while everyone else blows by. Not to mention I did not notice they were out of regular. So a total waste of my time. read more

Been shopping at this Costco for a few years now. Parking is always packed on weekends, but what Costco isn't? There is also gas here with pretty long lines (understandably). The store itself is always well stocked and kept clean, easy to navigate too. There are brown sugar boba popsicles here by the way and Japanese matcha azuki ice cream cups! Yum! The checkout lines move relatively quickly which is always a huge plus. I always go to the self checkout because I never buy a huge cartful of things at a time. The process always goes smoothly. The food court also gets you your food quickly. I usually order from a self order kiosk and wait about 5-7 minutes for my chicken bake/hotdog. read more

I came to return an item on 11/4 which was sat , so when its my turn the employee (Iris ) told me that my husband has to come because its his card so while im calling my husband she pushed the ( throw ) im returning and suddenly my wallet and the credit where on the floor !...normally she should say i'm sorry ..she did not ! but instead she said ( next ) to the other customer ...i was humiliated in front of the customers .. my husband came and we complained to the manager. read more

This is my second time at this location. The main parking lot is always packed and very congested with the Costco gas station feeding into that parking lot. It's always best to park on the side where it is less congested in there are many more spaces. Upon entering the store, the entrances or narrow. Once inside, you'll find huge ceilings and isles of merchandise and food, however, the aisle ways are very narrow making it very tough too navigate when the store is crowded. The checkout system is decent, although the self check out moves a lot faster and the ladies there are much more helpful than the regular check out. read more

Costco - Wholesale Stores Near Me - Sterling, Virginia

This location stays packed no matter the time of day. The parking lot is always full, like super full. I would suggest if you need to go inside, do that first and then if you need to get gas do that last. The setup is similar to most locations so it is easy to find exactly what you are looking for. Lines can be long but tend to move rather efficiently. read more

Costco - Exterior - Wholesale Stores Near Me - Sterling, Virginia

I am a loyal Costco fan and have been since at least early 2000 or before. (originally started with Price Club in Fairfax VA) I've purchased all types of products including their vacations, checks, tires, jewelry etc. I moved to Northeastern PA a few years ago so don't go as frequently as the closest store is over an hour away. To the point, I was returning from a trip to Culpeper VA and deviated from the closest route to go to Costco on my way home. I went to the Sterling store. I purchased approximately $500 of merchandise which is not atypical for me. One of the items, a Ninja Foodi multicooker. Upon opening the item, it seems as if it was a used product that someone returned. (food inside and missing a part that should have been included). I called Costco speaking with Emelie who was very nice, took my information and said that she'd have a manager call. After a little time, she (Emelie) called back and said she'd spoken to Eric, the manager on duty, (obviously he was not inclined to call) who understood my situation and if I'd bring the product back to Sterling (only about 280 miles from me) he'd issue a refund. I confirmed with Emelie that he knew I was calling from PA and she indicated he knew. Shame on the jerk that probably told Costco that the product was new and unused which is probably why it was back on the shelf. Shame on Eric for not picking up the call and speaking to me directly. Very disappointed, unlikely to return to the Sterling Costco. read more

UPDATE: Adding Corn to the DO NOT BUY list at Costco Sterling. We didn't notice them until after we boiled a few and took a bite out of them, they tasted little bitter and funny tasting. We all spit it out. I googled it later, and looked at the rest of the package ... appears to be white mold. Gross! read more

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Hey it's a Costco ok? I love their food. So cheap and so good. Always my favorite thing to get after spending tons of money on things I'll never eat... read more

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The Sterling store is terrific in every way! The meats are the best around and there are great selections of all food and clothing as well.

This Costco needs a bit of a renovation touch. Been coming here for years, and the wear and tear shows. They need to make the gas station area a bit bigger too. The lines are ridiculous. Yes you save money, but it's so busy. It's the only location near Ashburn. If they make it a bit bigger with gas area, the lines will decrease. Finding parking is a hidden talent at this location. Try going between 11-12PM and avoid going after 4:30PM. I've been coming here with my family for years, and we are loyal customers but please make over time. Positives: The pharmacy department is very accommodating, if they don't have certain meds or creams, they call them in for you if needed. The optical department is wonderful. And overall saving money on products is the reason to get a Costco membership.~ read more

This Costco is great and clean. But it is constantly busy. Even the parking lot is very crowded so definitely watch your surroundings. Selection of items is great but the lines can also be very long. They now have a self check out which is great for those quick smaller trips. read more

This Costco location can be a real mess pretty much every trip, due to poor traffic design. Also, the shoppers and workers can be feisty and rude. And, at most times, the product selection is not as great as the Chantilly, VA location. Overall, I will continue my membership but they raised membership dues this year, so I may need to reevaluate the benefits and savings versus the stress mess per trip ratio. read more

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Many year COSTCO member and stockholder and have purchased tires and batteries multiple times from the Chantilly, VA Tire Center - which makes today's experience all the more ridiculous. Let's just say if I wanted to spend $600 to stand in line for 35 minutes I'd go to Disney World, where at least they wouldn't treat me as though I was interfering with THEIR day once they finally got to me: 1. Purchased tires in advance and scheduled an installation time, as suggested on website to specifically "avoid waiting". 2. Stood in line for 15 minutes on arrival, for no reason other than there was only one sales associate. Finally "Roland" ambles in, just as the line gets to me. No "sorry to keep you waiting", just asked me my name THREE times despite it being on the purchase receipt I handed him. All so I could give him my keys, which should've taken 60 seconds. 3. An hour later car is ready. Stand in line for TWENTY MORE MINUTES, including behind a guy who spent 10 minutes asking the one associate questions and having her pull from shelves and look at a large truck tire...only to decide he couldn't decide and leave. Finally, in comes "Roland" who only grunts when the associate says she pushed the bell button for him to come assist TWICE. Again, no "sorry", just asked me my name (again) and why I am there (again). All so I can get back my keys, which should've taken 60 seconds. DEAR COSTCO MANAGER AND/OR TIRE SHOP MANAGER. 35 minutes of standing in line just to drop off and pick up my keys for tires I already paid and scheduled installation for is outrageous. Please get you act together and stop embarrassing the COSTCO name. read more

I placed a call to this store tonight (In Sterling, VA) after speaking with Costco.com to seek advice on how to return a home delivery item. That is where it all went downhill just by speaking with a young lady who works in administration at this Sterling location. Since I had already done research to determine if the item I needed to return for being defective was eligible and it is. Costco over the phone told me it is returnable as well just to double check with my local store and make sure this is an item they personally accept back or if I need to return online. From the moment the lady got on the phone, I was asked about 10 questions, all about what i was returning, why (in detail), etc. When I told her the item was defective she did not understand what that meant apparently and kept asking me to repeat myself over and over. Then she told me that's "not a reason to return something and they will not be taking it"! (a mattress that we paid over $1,000 for mind you! She proceeded to continue being extremely rude and arguing with me even though Costco has a very clear policy on returns! I told her I would no longer take her abuse and would call back tomorrow to speak with the store manager. Staff here needs better training on their own company! read more

I just had food poisoning from eating one piece of oyster I bought from this Costco. I had to go to the emergency because I couldn't stop vomiting and spent many days in pain from the stomach infection. Seriously if you can't handle seafood nd its sensitive hygiene care, why would you sell it to consumers ? I heard also someone found a little dead frog in Costco triple washed salad. Corporate greed! Businesses have to be small and specialized. Seafood store / spices store / veggies store ... This is how it used to be and we used to have good quality food. Now we have one corporation who wants to control everything and in the process we eat trash! read more

Costco - Wholesale Stores Near Me - Sterling, Virginia

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The sterling Costco has had broken coffee grinders for seemingly most of the past 2 years. When I ask about when they might be fixed, management seems unconcerned. Other Costco locations have working coffee grinders, just not sterling. read more

In Sterling Virginia Costco they provide Very bad service in the checkout counter. they don't even help the ladies customers. They misbehave with the customer as if customers are getting Costco products in free. They should realize that all customers should be equally treated and served. They shouldn't discriminate with the customer. Sometime they make their own rule to treat the customers and lie in many things. They should be honest with their rules and treat all the customers equally and well. read more

The store, products and service are on par. I'm subtracting one star for their parking lots which are a total cluster****. Watch out when walking or driving around the blind corners. Look out for cars speeding through the lot . This location is pretty much in the middle of an intersection so proceed with caution. Other than that it's my go to Costco. read more

I love this place. Not sure why it would not get 5 stars all the time. Has a good variety at a great price. Their return policy is the best. This store is mainly known for bulk purchasing but single items are there as well. Great ideas for holidays; electronics are priced very well; vitamins, personal hygiene, business products and food purchases are very good. We love the pricing on the meat and seafood but quality is a personal preference as we like the chicken and seafood the most. It is very clean; samples are awesome to try and the customer service is wonderful. We even get our gas, eye glasses and tires here. read more

I went there yesterday around 7:30 pm to pick up a pizza for dinner. I was on my phone walking in and accidentally walked into the exit instead of the entrance on the other side.. immediately the door receipt people started yelling at me at the top of their lungs like I had stolen a prized Jewl. I continued to walk in because I was not waisting my time being yelled at as if I were a child. I went to pay for my pizza and as I was paying I noticed someone like a Paul blart mall cop on a power trip with a walkie talkie hovering over me he began yelling at me in front of the whole store. Like guy I walked in the entrance it's not the end of the world! I was embarrassed the dude was an African American with piercing looking like he wanted to set off a metal detector for fun. He then complained to his manager I believe and she simply ignored it as it was a non issue. I get it working at Costco might be boring.. but screaming and yelling at a customer and sending your goons for accidentally walking into the entrance is not the way. If you walk into the entrance you have to walk around the entire store just to grab a pizza and you have to cut in front of people in line to check out. Simple make a food court line in the entrance and this all goes away. I was humiliated and embarrassed by your staff and this is not how anyone should be treated. Thank you. read more

Bought avocado's here the other day. Looks like they have a fungus in them . Posted this on Costco Finds and I was kicked off the group. read more

Costco - Rotten Avacodo's with fungus - Wholesale Stores Near Me - Sterling, Virginia

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This review is soley based on my visit to this Costco during the COVID-19 pandemic which was on 3/18/2020 I beleive. I arrived at this Costco location 30 minutes before their opening time and they were already up and running. This has been the most organized business and well run show I have seen so far during this pandemic (I also haven't been out much). When walking up to the door, there were employees directing foot-traffic in between the cones. The assured we were all 6-feet apart, which was excellent! There were police officers there, I assume if things got out of hand, rightfully so. They were also handing out carts to each costumer, AFTER they wiped down each one. Honestly, everyone as working so hard for the safety of everyone. The employees inside were great too! On top of that, everyone, and I mean, everyone was extremely friendly, which is what I think we all need right about now. On the way out, they assured everyone was 6-feet apart, again. From someone who is also an essential (healthcare) employee during this time- A huge THANK YOU to everyone there! read more

Very disorganized, dirty, never open on time. It seems like the worker is forced to work. read more

Costco - More the 60 people are here.9:44 still close, when asked they say they will open 10:00 when the sign said Saturday 9:30 - Wholesale Stores Near Me - Sterling, Virginia

I asked my friends to get me a few things from this Costco as I have Covid. The store wouldn't let them use my card. They were more interested in pushing a membership than calling me to verify I am sick and asked them to get me things. It's sad when a business shows they value making money more than helping people do the right thing and not spread a virus. All they had to do was call to verify my membership but they refused. They lost my membership. When you try to call nobody picks up. My understanding is Edith is the manager's name that refused. Poor customer service. read more

Erick (manager)was amazing! He was able to resolve my issue within minutes that I have been dealing with for months. Purchased a tv and was waiting on my shop card to be issued via mail.Never received it. I Inquired about it several times at diff locations and was getting the run around. He took the time to dig further to see what the issue was and was able to resolve it! Thank you Erick! read more