1. Costco Optical Department

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Folsom, CA

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Costco Optical Department

5.0 (1 review)
Closed • 9:00 am - 8:30 pm

Services - Costco Optical Department

Eyewear fitting

Costco Optical Department Photos

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6 months ago

Helpful 9
Thanks 4
Love this 12
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Site for Sore Eyes - Folsom - Store front

Site for Sore Eyes - Folsom

4.4(54 reviews)
2.9 mi
•$$

My mom needed new Rx lenses for her Silhouette frames. If you're familiar with these frames then…read moreyou know that they have a variety of different shapes and sizes to complement the frames. My mom wanted larger sized lenses for her progressive Rx rather than the current smaller ones. Unfortunately not many places carry the Silhouette brand but they also will not make new lenses if you bring in the frames. I called around and luckily spoke to a very patient and helpful lady who explained the situation regarding the Silhouette brand AND they will make make new lenses for my mom's frames here! Eureka! For those who are wondering why she doesn't just get new frames...this frame is ultra light since it's titanium and super durable cuz my mom has had it for a few decades. It also is her favorite frame so she doesn't want to change them. You know how the 'wiser'/older people don't like change lol. Anywho...we drive up to Folsom from Elk Grove. As soon as we walk in we're greeted warmly and with a smile. I again explain our predicament regarding my mom's frames. Ashley kindly guides us to the section that displays what we need. She patiently gives us advice, answers questions and does a lot of measuring and consulting. Needless to say she spends quite a bit of time with mom carefully measuring for the new lenses. My mom commented that she's never had anyone take such care with her measurements before. Poor Ashley... she was done with my mom but then it was my turn. She took at least an hour or so combing the internet searching for some frames for me. It had to be within specific parameters since I'm extremely nearsighted with astigmatism, need nose pads, light weight frames (preferably titanium), full frame, certain shape and size, etc. She was brain storming with the other nice lady in the office trying to find some suitable frames. They were busy in there with patients coming and going but we never felt rushed or shorted on customer service. Kudos to these ladies who delved out superb customer service with patience, humor and smiles ! Parking was easy and plentiful. They had great 80s music playing softly in the background that I quietly jammed to while browsing through the vast variety of frames. I'll definitely whisk my mom back to this establishment from Elk Grove. She was treated with kindness and patience which speaks volumes. Both ladies went out of their way to help in every way to make our experience as fun and smooth as possible. TY Ashley and the front desk lady...sorry I don't remember your name.

I had the pleasure of meeting Katrina at the Folsom location. Katrina was very thorough and…read moreexplained in detail how my new glasses would look. She was very friendly.nice and has a beautiful smile. Thank you Katrina for making my visit enjoyable. Jo Ann Petrosene

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Site for Sore Eyes - Folsom
Site for Sore Eyes - Folsom
Site for Sore Eyes - Folsom

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Visionworks

Visionworks

4.2(25 reviews)
3.1 mi

Well... Expecting a lot more…read more Had a prescription from my health care provider. On phone told to just stop by. Arrived at opening time. One optician working. She had two patients to check in for appointments with ophthalmologist. They were her priority. Understand There were difficulties with for diagnostic equipment up and running. Again understanding. After twenty minutes of wandering around looking at frames and optician on her phone apparently trying to fix the the problem. She comes to the front showroom to accept her Starbucks delivery. No acknowledge of me. Time for me to go. Returned days later again with prescription in hand. First optician was there. New one. She understand my need for specific needs of frames. She left me with a selection. Trying frames on without any guidance. Made a decision. By that time another optician who did the measurements and finalized my order. Went to pick up my new glasses. The opticians were sitting there when I walked in. Just handed my glasses in the case. (Since first and second visits I had surgery and arm in a sling) Had to ask for the glasses to be opened. Tried them on. Wanted something to read. Only thing close was a business card. Asked for a reading card. "Oh here you go ". Glasses are perfect and value was good for VSP insurance. Would I return to visionworks. Yes but perhaps not this location. Shoutout Max and Emma.

Casey, Jade, and Myisha were all so nice and professional! The doctor listened to my concerns and…read morehelped me understand my vision a little better. Honestly a good doctor for your eyes is so important- glasses or contacts are worn everyday! Lots of little things didn't work around the shop; the blood pressure machine didn't work, the DR had to reset the lenses machine, and when checking out the machine also had to be re done as well. Nothing big here. Alex said my name wrong to the VSP lady but I am glad he called them to get my insurance straightened out. And I know he was trying to help but he gave us the wrong prescription paper- I was accidentally viewing someone else's prescription! If I didn't point it out to Myisha, maybe we would have ordered the wrong script? Glad we caught it though. I am coming in next week to pick up my contacts and order more- I plan on updating my review again after picking up the new contacts :)

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Visionworks
Visionworks
Visionworks

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Costco Optical Department - opticians - Updated October 2026

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