Extremely long post alert******
My family and I wanted to…read moresurprise my grandmother with a 90th birthday party this past weekend. When planning, it was agreed that the event would be held at Montgomery's, since they catered my wedding reception a few years back. And the food at the reception was absolutely amazing! Service and hospitality were excellent. Unfortunately, I CAN NOT say the same for my granny's party!!!!
It's unfortunate because the experience and the food was so horrible, that our entire party has vowed to NEVER return. I will say that our waitress ( #Poo ) was wonderful. She did the very best that she could, given that she was not informed of any details surrounding the party before we arrived. She was called in to work our party with no help AT ALL. I had to personally go upstairs and ask that someone, anyone, come help her take orders. Upstairs, the restaurant was practically empty, therefore one of the two girls standing around should have been instructed to stay downstairs and assist. I should not have had to go beg for help. The blonde girl sent the very pregnant young lady downstairs to help take orders. And bless her heart, she was running up and down the stairs all night trying to make sure we were taken care of. Things had gotten so out of hand, my sister, literally grabbed a tray and help wait tables!!!! Yes, you read that right, my SISTER started running drinks and helped bring down food! And between food and dessert, I was bussing tables!!! Yep me, heels and all...
But let's get back to the food. No one received hot food. Out of all the steaks, fried catfish, pasta, appetizers, etc, the only hot thing on our plates were the baked potatoes!! Dry baked potatoes at that (no butter, sour cream, nothing). But hey, at least they were hot!! And the pasta was flavorless.
We were finally told that since we ordered from the menu it caused the process to be slower. So I asked what we were supposed to do, if not order from the menu. One of the waitresses stated that parties the size of ours are supposed to order platters only. Well this would have been great information to have at booking right?!?! NO ONE told my mom this when she booked. And if this is what they typically do, why were the trays or platters not started as we were arriving and getting situated???? This could have helped out tremendously. The $150 plus tax my mom and her siblings spent to reserve this space was like flushing money down the toilet. Because everyone there left hungry and having to go to drive thru somewhere on their way home. Oh and my steak was given to our Dobermann puppy (Scooby-Doo loved it) And my poor granny (the bday girl) said she was happy to see all her children and grandchildren, but she NEVER wants to see Montgomery's On Main again!!!
And to top it all off, when my mom called to speak with the owner today, he blew her off, had an attitude, claimed he couldn't hear her, and told her to call him back some other time, and hung up!!!!
Cold food, missing food, children starving because it took forever for their food to arrive, and the birthday girl was literally served last!!!!!! Like WTH.
Her food took so long she was asking if her order could just be canceled.
I'm all for shopping and eating local, but this, this was ridiculous and uncalled for!!!
Now before anyone jumps on here losing their s**t because of my post, please understand that this is MY FAMILY'S EXPERIENCE. You and yours may have had a better experience. And we did try to speak with owner/management to resolve the issue. However my mom should not have been met with attitude, and she should not have to chase someone down to address the issue, after we ALLLLLLL voiced our displeasure while we were actually at the establishment. HE should have been calling her first thing Monday morning with apologies.
We had people traveling from 3 different states for this foolishness. Never again!!
