I made an appointment at Cosmopolitan Dental after seeing the excellent reviews, particularly for Dr. Chew. Dr. Chew was unavailable, so I was scheduled with Dr. Scotti. Based on the practice's reputation, I expected a professional and thorough experience. Unfortunately, that was not at all what I received.
From the start, I was uncomfortable. Dr. Scotti appeared noticeably disheveled and unprofessional, which was not what I expected from a dental practice with such strong reviews. More concerning, however, was his attitude. He was rude, dismissive, and seemed uninterested in explaining my treatment options clearly.
I had used an over-the-counter temporary filling material from CVS because I was trying to protect the tooth until I could be seen. Instead of evaluating the situation professionally, he told me his filling would be "no better" than the inexpensive temporary material I had placed myself at 1 a.m. He also told me that both teeth needed crowns.
This was very different from what my regular dentist had previously told me: one tooth needed a filling, and the other may or may not need a crown depending on further evaluation. When I explained that to Dr. Scotti, he responded, "Great, then go see him." That level of dismissiveness was shocking and completely unprofessional.
He then filled one tooth, which I understood to be a small cavity, but the work felt rushed and poorly handled. He refused to do any work on the other tooth and said I needed to see an endodontist. I understand referrals can be appropriate, but there was no clear explanation given as to why he could not provide a more complete assessment based on the exam and imaging already performed.
The front desk experience was also disappointing. My husband asked whether the office performs gum pinhole surgery, a newer procedure that may be an alternative to gum grafting in certain cases. The front desk responded rudely, asking something along the lines of, "What, did you see that on TikTok or something?" and said it did not exist -- until looking it up and realizing that it does.
No one attempted to schedule a follow-up or provide a clear treatment plan. Overall, this was one of the worst dental experiences I have ever had. The glowing reviews appear to reflect Dr. Chew's reputation, not my experience with Dr. Scotti. I would strongly caution anyone booking here to confirm exactly which dentist they will be seeing. read more