Hired them along with another contractor, on 5/21/21 as general contractors to repair damages from…read morea flood that happened February 2021, via an insurance claim. Areas to include tile floor throughout the house, baseboards, and the entire kitchen. The contractor never completed the job and the areas they did install were done incorrectly. During demo, they also broke something in our electrical/breaker causing my living room to not have power and random power outages. Work was paid in full, and now they will not return calls or make attempts to make things right. I have a medically complex child that consumes my day to day and find it incredibly unprofessional the way they have managed this project. They have essentially stole our money for services they did not render, they have taken advantage of our kindness and grace. Contractually, they are bind by our agreement and they have not complied. Unacceptable. The incomplete areas are further damaging since they have not been sealed/finished. Details of issues below: Tile floors throughout the house (approx 1800SF), have hollowing, uneven/very light grout color, when it should just be dark brown, stains from texturing/painting and odd areas that are white, makes me think its coming from underneath the tiles. Baseboards were never finished, many areas with drywall exposed, wrong paint used (water-base paint) and cannot be cleaned because the paint comes off, and some not painted at all, the corner baseboards do not connect and have large space between them (seperating more now., also the bottom part of the baseboards that were installed are not sealed which I was adamant about since water from mopping collects under them, causing the material to warp. Kitchen backsplash incorrectly installed, they put grout instead of silicone where the backsplash meets the countertops, its now crusty, stained, and cracked. The base cabinets where my range is, has a small wooden piece propping up the cabinet, presume the cabinets weren't balanced and if that comes out they'll tilt and damage the countertops. On the same side there is a big gap on each side - again, presume that contributes to the lack of foundational support. Inside of my pantry the flooring is completely stained with debris, also doesn't have baseboards installed. The kitchen was supposed to be painted but is incomplete and the walls they retextured are rough and splattered everywhere and will not come out. Living room does not have power in any of the outlets, breaker also has issues tripping since the demo, causing us to not have power or very little. Also, floors were stained when they painted "some" of the kitchen and hallway because they did not lay down anything to protect the floors. Majority of outlet covers missing or poorly installed and are "floating" Master bathroom toilet closet has holes in the walls from the crowbar they used to remove previous boards, toilet not fixed into floor and moves easily. Painters tape still framing that room and other areas that I have not been able or should have to remove. I am most likely forgetting things, but I am overwhelmed. This is not ok. I am still waiting for them to make things right.
Pics are some examples of how things look right now, I have more.
