In my opinion, I did not have a good experience with Dr. Brame and most of her office team yesterday. It took approximately one hour to actually see Dr. Brame as she had multiple incompetent people on her team do the majority of her work such as Dr. Markowitz, clearly a first year doctor, who did not listen to anything I said. He kept asking me the same question over and over, and then did NOT listen to anything I said. In fact, when Dr. Brame finally came in, Dr. Markowitz told her I was experiencing a 'severe' symptom which I had told him three times I was not, and that it was not of particular concern. I was there, first and foremost, for something else.
Dr. Brame did NOT ask me any questions so I felt compelled to tell her about my health and familial history and why I was primarily there to which she responded by talking about the same issue which Dr. Markowitz had told her!! Dr. Markowitz needs to learn how to "listen" and take notes. His lack of listening really set the tone for the rest of the visit.
When I first arrived, I was given approximately five pages to complete, which I did comprehensively, and returned to the front desk. At no point did Dr. Brame or Dr. Markowitz or even the medical assistant, Christine, even look at such forms for which I spent quite a bit of time completing. If they had actually read my forms, then perhaps, they would have known why I was there.
At the end of the session, I had to ask Dr. Brame to please provide me the results of her findings for what I actually was there for. She did but then proceeded to give me three options for, once again, the original symptom that Dr. Markowitz kept harping on, which was not even of particular concern at this visit.
During the brief time I met with Dr. Brame, I felt very rushed. Even before she had entered my room, I saw her walking very rapidly from one corner to another of the office. She should NOT schedule so many patients, if she cannot provide each with proper time and attention. It was like being on a conveyor belt in a manufacturing company!!
In my opinion, Dr. Brame is NOT warm and friendly, of course that is not needed to be a good doctor but it sure does make the patient feel comfortable. Additionally, as I was leaving, I said 'Merry Christmas' to Dr. Brame, to which she just kept walking.
I later called the Office Manager Gladys, who is an amazing part of their team. I explained everything that had occurred and she was very apologetic and told me that she will refund my office visit co-pay due to my negative experience. She listened to everything I described.
Approximately an hour later, Dr. Brame phoned me and lectured me in a very God-like complex fashion that she did everything she was supposed to do and accused me of being dissatisfied because I must have been 'having a bad day'. I guess treating the patient with decency is not a part of her job description.
In my opinion, Dr. Brame is very unprofessional, quite conceited, and non-patient focused. read more