After leaving car for 2 days, repairs were not complete. mechanic said he watched you-tube video to…read morenavigate diagnosis , which was never repaired. Many Screws and nuts were missing after job was reassembled. Do Not Trust this auto repair shop,. Billing at $160 per hour, what a ripoff! These guys are clueless and expensive!

I've been a customer here for several years and have taken multiple cars here for service. I have…read moretrusted them with multiple BMWs and highly recommend them whenever I can. Their prices are great and their customer service is unmatched.

Dave is the man to talk to you about anything regarding a car. He is knowledgeable,kind, and will…read moretell you the truth. I have been going to Confident for several years

Absolutely love this place the prices are usually better and the customer service is great. Never…read morehave had a bad experience here.

Do not go here for any service…read more I've had my winter tires and wheels swapped there in the spring and summer for years. The last two times they've managed to screw up. This recent time, they lost one of my wheels centering ring. Totally incompetent. I wouldn't trust them to take out the trash without there being a mishap.

Poor attitude with customers. Even when they make mistakes. Came in today with four blacked out…read moretires. Two are less than a year old. Needed two for the front. Preordered the tires. They never called to tell me they were in. Then they installed the two new tires with white letters out. How dumb is that? Pay attention. Flip the tire to the other black out side! Care about what you are doing!

They replaced my back 2 bracks and rotors TWICE. The last time they put some type of brakes and…read morerotors that make my car squeak LOUD CONSTANTLY and GRIND when I stop. The Hyundai dealership says that the breaks work but the squeaking will continue INDEFINITELY unless I replace them for $900.00 . So I'm paying for them TWICE!! What a rip off! I'm NEVER GOING TO THEM AGAIN. On top of that they gave me a tire that went FLAT the very next day and tried to blame it on Natural causes.

I was in desperate shape with my tire as I had just had a blown out rear tire on the highway. As…read morethe fates allowed, I just happened to get off at the exit where this shop is located. I limped my car into the shop and asked if they had any spares. He quickly went out to inspect the damage and went through his inventory seeing if he had a replacement. Unfortunately my car had a weird size that wasn't easily found, but he did have one brand new. However I didn't have much money on me to pay for a brand new tire (which was a reasonable price) but he ended working with me and found a gently used tire that was very near my normal size and way less price. All in all I stopped her by random chance and I plan to be coming her for my needs in the future. He's very honest and doesn't play games or overcharge anyone. I listened to him talk to other people on the phone while waiting for my car to be finished and was really impressed with how he handles all his customers. Highly recommended.

Awesome neighborhood shop for basic mechanic needs. I've gotten a tire plugged here as well as 4…read morenew tires this summer. You really can't beat their prices, especially compared to the dealership. Service is always friendly and fast and I love supporting a small, local business in my neighborhood. The waiting area is nothing special and they are pretty old school with receipts/checkouts. However they are organized and give you a call right when your service is done or parts are in.

lovely people, prices and service!!! this is truly a hidden gem everyone should know about. oil…read morechange prices are unbeatable

David has been incredibly helpful in repairing a friend's car at a reasonable price and with…read morecomplete transparency. I highly recommend patronizing this repair shop if you want honesty and good service. I understand that car repairs are expensive but when you have someone you can trust it is totally worth it.

New owners Dovid & Carrie are Great. Fast, Expert Repairs at affordable prices you can afford! This…read morewhy they are eXpert auto Repair!/

Business is totally unprofessional. Dishonest and mechanics lack proper training. I purchased a…read morevehicle 5 months ago. After 2 weeks engine light came on. I took it in and was told I needed a new gas cap. Purchased a new one but light stayed on. After 2 more weeks it starts making a rattling noise. Took it back again. First they said it was a heat sheild and then they say transmission but they don't do transmissions. By the time I found someone, they put it on the lift and immediately saw the fly wheel was broke. Servco had it for an hour and couldn't find that. Or they just didn't want to say anything. Prior to me buying it they had replaced a fly wheel. The person who replaced my fly wheel said it was put in incorrectly, bolts were missing and it was shoddy work. After 3 weeks the new fly wheel has broke again. This time my mechanic is looking into why a fly wheel would need to be replaced 3x within 5 months. He is also paying to replace the next one. During this whole ordeal I have kept Servco/Venture motors informed and requested some kind of financial help from them as it appears I may need a new engine. No Response!! They don't care, dint take any responsibility for selling lemon cars. Before all this happened I took it to a Nissan dealership for oil change and the told me they were concerned about the exhaust system. Looked like it didn't fit right. Was pinching on the frame. The muffler was also not fit for my car. They told me to take it back. I did and Frank just got defensive and angry. He said they didn't know what they were talking about. Please do not buy or take your vehicle here for any major repair. They can probably handle oil changes and general maintenance Thats All! They dont stand by their work.

From the owner: We have a wide variety of automotive specialties including: 4x4, Batteries, Brakes, Electrical,…read moreEngine & Transmission, Engine Maintenance, Drive Train, Suspension, Wheel/Tire, Heating and Cooling, Lube Services, Towing, and any other car care need you may have. We also specialize in same day appointments!

Mr. Yano is a great man! Helped out an immigrant family in need today so they could get their…read morebrakes fixed and helped arrange a split payment so it was affordable. The brake job was very reasonable in cost and well done in one day. This shop is the real deal! Forget the dealerships and give this man your business.

Andy is the best in every way. Friendly, knowledgeable, honest and his prices are fair.read more

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.