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    Cortez Cleaning Services

    4.5 (18 reviews)
    Closed • Closed

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    Response time

    2 hours

    Response rate

    100%

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    Services - Cortez Cleaning Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Cortez Cleaning Services Photos

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    2 months ago

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    Raul C.

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    5 months ago

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    6 years ago

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    5 years ago

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    Raul C.

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    8 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    Raul C.

    Than you Annette for the kind review

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    8 years ago

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    7 years ago

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    Ask the Community - Cortez Cleaning Services

    Review Highlights - Cortez Cleaning Services

    “On the day of the scheduled appointment, Raul and his family arrived right on time and got straight to work.”

    Mentioned in 6 reviews

    Read more highlights

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    InstaMaids - Maid Service. Made Simple.

    InstaMaids

    (823 reviews)

    Downtown

    Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

    I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

    Absolutely Clean

    Absolutely Clean

    (8 reviews)

    Absolutely Clean Homes saved me…read more I'm a property manager for an upscale Airbnb home in San Jose. I needed a big-time deep cleaning of the entire 2K square ft home. I interviewed several companies listed here. Absolutely Clean Homes really stood out. They were by far the most professional outfit I came across in my search. See, Airbnb guest reviews can make or break a listing. It is imperative to have a cleaning partner I can rely upon. Absolutely Clean Homes came in and made the home sparkle and shine. There wasn't a speck of dirt left anywhere! They really came through for me, and the first guest review I received was a 5-star (!!!), as were all the rest of since. Absolutely Clean Homes deserves a lot of the credit for the multiple 5-star reviews because I've been using them for every Airbnb guest move-out cleaning job since! They're reliable, flexible, reasonable, all the necessary qualities you'd expect from a top-notch operation.

    Wow! Top quality customer service and services provided! I was in a jam due to MIL visiting last…read moreminute and I needed immediate help with a detail job. Absolutely Clean responded right away and knew what I needed. They not only arrived ready to work, but the professionalism was outstanding! We did a walk through beforehand and completed work was outstanding. I called around other cleaning companies, and this one was the only one willing to help on such short notice. I will be considering using their services on a regular basis.

    Cortez Cleaning Services - homecleaning - Updated October 2026

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