I would strongly discourage anyone from getting a service done at Cortez Auto Pros and would recommend seeking an alternate auto shop.
I cannot speak to the service of all employed, but both of my experiences with Jacob within 24 hours have confirmed my decision to never return.
Yesterday, when getting an emission check, I waited 60-70 minutes for a 15-minute service because Jacob 1) "skipped the step" (their words) to input a year for my car and 2) input the wrong license plate number. As I was set to check out (thinking my car passed), I WAS THE ONE THAT NOTICED THIS WAS WRONG (not them) and asked for it to be retested with the correct details since I would need accurate details to get my Texas tag at the DMV.
Although I disregarded this as human error and moved on, unfortunately if I had not noticed the error, I would have 1) waited at the DMV (long lines!) only to have the emission check denied for inaccurate details, 2) needed to return to Cortez to properly redo the test, and 3) had to return to the DMV once again. PLEASE BE SURE TO DOUBLE CHECK YOUR PAPER WORK IF YOU DO CHOOSE TO WORK WITH CORTEZ.
As background, the Texas pass/fail emission standards vary based on the year of the car. Therefore it is important that they accurately input the year and not "skip the step" (their words) as Jacob did. My car failed the 2nd time (once the correct year was input).
Jacob was rude when I was asking to understand why it would pass the 1st time and fail the 2nd time. Again, this is based on years - I know nothing about cars, so I did not know that, but seems that this could have been avoided had the test been properly completed the first time. I dismissed this as human error and moved on. HOWEVER, MY EXPERIENCE TODAY, I CANNOT DISMISS.
Today, after waiting in the lobby for 10-15 minutes because no one was at the front desk, I finally found someone and asked for my FREE re-test. Jacob's behavior is why I will never return.
Obviously remembering me from yesterday and being annoyed with my 2 questions for why my car would pass then fail (how dare I seek to understand an error that HE made, I guess?) Jacob stared at me through the window of the "Employees Only" glass door for 1-2 minutes before "graciously" deciding that he would enter the waiting area and assist me.
After telling Jacob why I was back and asking for the pre-test that another employee has mentioned yesterday, Jacob said he didn't know what I was talking about. After asking him if it possible that he connect with the other employee regarding the pre-test, Jacob, without saying anything, walked away back to the garage. No acknowledgement that he would check. No acknowledgement that my test would be run. No acknowledgement whatsoever.
After waiting for 3-4 minutes and realizing that I wouldn't be acknowledged and my request would be ignored, I walked up the "Employees Only" glass window to see if perhaps Jacob was working with anyone.
Instead (and I won't forget this), he was leaning on a desk with nothing to do, with his legs crossed, staring directly at me and smirking. I pointed to my paperwork to see if he would come assist me. He continued to stare and smirk arrogantly, continuing to ignore me. This lasted 30-60 seconds, until I decided that this was not an auto shop that I wanted to patron.
I will not be back. Not even for my FREE recheck. I will be starting anew with a different auto shop. DISCLAIMER: I cannot speak to the customer service of others employed, but unfortunately Jacob is in charge of the emissions service, and that is the service that I need.
Unfortunately a bad employee can spoil the bunch and because of my series of negative experiences with this single employee, I will not return and dissuade anyone else against using them as well.
However, if you do choose to service with Cortez, I would advise 1) double checking all paper work - as they will not and it may be improperly done and 2) don't expect a high quality of customer service. read more
