It seems like nowadays there are two kinds of auto dealers. The first kind is Internet saavy and knows how to do a deal by phone and email efficiently, presenting you with all of your options and telling you exactly what you need to do to move to the next step of the process. They can accommodate requests for pre-purchase inspections, give you warranty options, and in some cases even deliver the car to you - you'll do your paperwork right on the front seat.
Then there are the other kind, whose business model is basically to just get people into the showroom and then the sales office, and then they'll figure out what they can do for them. Not only is it incredibly inefficient, but that's also where you get bait and switch tactics, last minute price changes, etc - gee sir, it turns out that car isn't available but here's another one that's just as good, etc etc.
I've been buying my cars the first way since 1995 - even before there was an Internet - and its a real pleasure when I can work with a dedicated rep who really understands the buying and selling process and its clearly trying to make the best possible use of my time and theirs.
Corsa Galleria seems to be the second type unfortunately - the first thing they said to me was that they didn't have any assigned reps for online sales, and then it just went downhill from there - no delivery, very limited pre-purchase inspections, no detailed information on the car or warranties available, no clear overview of the buying process, etc. Their answer to everything was "just come to the office" which basically means that they can't be bothered to figure anything out before I've wasted an hour of my day, and I'll probably need to go to the office a bunch of times just to get one deal done, assuming they can even get it done.
I ended up just ordering from Carmax - it wasn't quite as good a deal as Corsa and the car was in a nearby city and required delivery, but what they did do is give me confidence that I would actually end up with the vehicle that I wanted at a price I could live with without wasting hours and hours of time. If Carmax and Carvana end up dominating the industry it's basically the fault of guys like these.
EDIT:
Today a representative from Corsa Galleria called and asked me to take this review down, saying that it's not a good faith review and its not fair to them. He then sent me a lengthy text message asking me to "find some good in your heart".
Also today, someone has also added a new five star review for the company which specifically mentions my review and calls it "the most whiniest thing I have ever heard of" and "haters gonna mf hate".
As a result, I am changing my rating from two stars, "could have been better", to one star, "not good", based upon their phone call, text message, and this insulting counter-review.
Yesterday, I would have said that Corsa's way of selling cars may not work for someone like me, who prefers to do as much of the deal as possible over the phone and in email, and avoid unproductive office time that is often used for high pressure sales tactics, but that it may work for other people, who are specifically interested in seeing lots of different and interesting cars in a showroom.
But based on today's immature and unprofessional communications, I don't think anyone would be well served doing business with Corsa Galleria and I would strongly suggest that you look elsewhere for your next purchase. read more