Our daughter Edie, who is almost four, is in her seventh month of chemotherapy for leukemia. During…read morea recent hospital stay, we lost her most beloved stuffed animal -- a bunny with her name embroidered on the ear. Despite weeks of calls to the hospital, it was gone. Edie cried about it every day. My wife tracked down the same bunny online, but it had been discontinued and the personalized embroidery was no longer available. We bought a plain one and brought it to Twisted Stitches, hoping they could recreate the name. The staff treated it like it mattered as much to them as it did to us. They helped me match the font and thread color to the original, and even carefully removed existing stitching from the ear so the embroidery could be placed perfectly. When I picked it up, it was flawless -- indistinguishable from the bunny we lost. When I asked what I owed, Mel, the owner, refused payment. She didn't ask for anything in return. She simply said she was hoping for the best for our daughter and was happy to help. Edie has slept with her bunny every night since. To Mel and the team at Twisted Stitches: your skill gave us a perfect replica, but your kindness gave a little girl her best friend back. We can't recommend this business enough.

Mel at Twisted Stitches is the best ! She does all of our scrubs for my clinic ! Very fast…read moreturnaround and perfection !

I just want to give a huge THANK YOU! I needed a custom made hat done right away. I was in a pinch…read moredue to poor planning on my part. I used Yelp projects to reach out to different printers/embroiderers with no luck due to the short notice. But one reached out and we discussed it and they said they could complete it by the time I needed but with modifications and I wasn't going to get exactly what I wanted. I agreed anyway because I was in a time crunch. AnFx also reached out and said they could do it but I already had something going and told them I'd reach out if something happened. The day I was supposed to pick up my hat I could not reach the other company. I started to panic and feared I wouldn't have the hat in time. I reached out to AnFx, we talked and he said he could get the hat done the same day and the way I wanted with no modifications. It was super last minute but he was able to fulfill my request and I wasn't charged an arm and a leg. I appreciate it so much! The hat came out fantastic!

I needed a college stole embroidered within a few days. All other companies wanted 2-3 week lead…read moretimes & I didn't have that kind of time. I about gave up & resolved that my daughter wouldn't have a stole to walk for graduation. In my feverish search for someone to do this job I stumbled upon AnFx Embroidery. I emailed my dilemma and JD responded the next day. I had a mock up already and he had the stole done within days. He was very responsive throughout the process by email, text & phone. Thank you JD, it came out beautifully. The picture doesn't do it justice. I appreciate you!

I had a set of beach towels embroidered for a rental property we own and Tammy was great to work…read morewith. She helped me choose the color thread and font and the towels turned out great. She even pointed out the towels have a loop on the back for hanging them up to dry. I hadn't noticed that! I highly recommend her business!

What a great experience! Simple, fast and great quality work!…read more We ordered a "Simple Modern" Batman backpack but there wasn't an option to personalize. My daughter had her name on her backpack so of course my son needed his name on his! Found PHX Threads Embroidery, walked in, was greeted by the lovely Tammy and she asked about interest, font, color (there were so many!). She sent me a photo before it was done and it turned out perfectly! So happy with the results, price and overall experience.! Will be back! Sports are in session soon!

Rebecca did such an amazing job on a shirt I had for my wife and did great with the embroidery!…read moreHighly recommend her to anyone that needs embroidery or any stitch work done!

Rebecca is amazing! For starters, I got my dress less than two weeks before my wedding date. I…read morefound her through Yelp and sent a message and she got back to me so quickly, I was shocked. After discussing what I was looking for and my short time frame, I took my dress to her. I tried it on and showed her the things I was wanting altered (I had the straps adjusted and about a 6" hem) and she let me know she would get it done as quick as she could. About 4 days later she let me know it was done and ready to be picked up. I couldn't believe it! It looked great and I felt great about wearing it for my special day and I will ALWAYS recommend Rebecca to anyone looking for alterations! Side note: she is quite literally one of the friendliest people I have ever met in my life. I felt comfortable around her and that made it so much easier for me to trust her with my wedding dress. Thank you again, Rebecca!

Great service and great selection. The staff are all happy to help. I like shopping here…read more Definitely a much bigger store than their other location.

DECEPTIVE SERVICE CHARGES -- BUYER BEWARE I visited this…read moreestablishment intending only to purchase a replacement belt and lubricating oil for my vintage 1950s sewing machine. I required no instructional assistance whatsoever -- merely the supplies necessary to complete routine maintenance myself. Upon arrival, I was directed to the service department to obtain the correct belt size. I brought my machine along specifically to streamline this process, since the original belt had stretched considerably. A female employee attempted to determine the appropriate size between two options but was unable to reach a conclusion, despite removing my belt for comparison. She subsequently enlisted a male colleague, who tested both sizes directly on my machine -- a task requiring minimal expertise and no specialized training. Only after determining the correct size did this employee inform me that a $25 service charge applied -- a fee neither he nor his colleague had disclosed beforehand. Had I been informed in advance, I would have simply purchased both candidate belts, tested them at home, and returned the incorrect one -- avoiding the charge entirely. While the establishment does post signage indicating a $25 hourly rate (with a $25 minimum) for servicing, I never requested a service; I sought only to purchase merchandise. Compounding matters, the store keeps all sewing machine components locked behind the counter, entirely inaccessible to customers, effectively compelling patrons to rely on staff assistance -- assistance that then incurs an undisclosed fee. I left feeling deceived and taken advantage of by a business practice that appears deliberately structured to manufacture billable interactions. I strongly encourage prospective customers to clarify all potential charges before allowing staff to handle their equipment. Where to report this: Better Business Bureau (BBB) -- bbb.org -- file a complaint against the business; it becomes part of their public record and rating. Arizona Attorney General's Consumer Protection Division -- azag.gov -- handles complaints about deceptive or unfair business practices in Arizona.

I am a customer that needed special attention and they were willing to accommodate me every step of…read morethe way. A mistake was made when producing my items and Paul did everything he could to make it right the next day. Best of all, my customers are happy with the quality of their work.

I asked them 10 different times to help me put some logos on Hats and the guy would never get back…read moreto me and he'll I would do it and then he would never answer my calls worst customer service ever I would never recommend them they are garbage

Stumbled upon this via post on social media. I'm honestly saddened about the other low ratings but…read morethat's between the business and other customers. Needless to say I was impressed! They have school logos on hand which helps big time! They are able to hot stamp or sew! Affordable, quality work with quick turnover. I will always prefer to support local businesses that help the community versus these big, box stores. Thank you for a wonderful experience!

If I could give negative 5 stars, i would. This is a fraud business place. When I went to the store…read moregot the patches sewed in, they were incredible. Boy, was I wrong about them! Richard, the owner took money to ship out 2 shirts he didn't have in stock, he even kept my own shirt as a sample. 6 weeks later we are still waiting to get all 3 shipped after following up multiple times. He lies about package being shipped and then says USPS lost the package. I asked my money back which is not a small amount. He hung up the phone.

I called Creative Stitches to get my son's Christmas stocking embroidered and was given a 2-3 day…read moretimeframe but Rosemarie was able to get it done by the very next day and the quality was superb! She was very reasonably priced, very kind, and very flexible even with the crazy holiday season upon us. I would definitely recommend this small business!

Best promotional product company around. Great employees! Their selection and knowledge about what…read morepromotional items your company or organization needs is unparalleled to any other company. My organization has been ordering shirts and other promo items from OP for 8 years now. Thanks orange planet!

From the owner: We specialize in screen printing & embroidery services for businesses that need promotional…read moreproducts & apparel items to promote their business.

Pleased to share this still gets 5 stars from me -- a few years after having artwork professionally…read moreframed thru this Michaels location, it began to slip behind the glass. Worried I may mess it up if I tried to fix it myself, and seeing they had a decent policy for returns, I reached out to the store to ask if they would fix it for me. And they did! And it was free. Incredibly fast and friendly service. I will continue to use this Michaels for my professional framing needs.

I haven't been to Michaels in quite a while So here we…read morewere paying a visit to Michaels. I actually came here for some picture frames. This place is great for finding the right size picture frame. Plus it has many other items for the artist or craft person in your family. I usually gravitate to the art supply area while my better half gravitates to the craft supplies. I have always had a pleasant visit here as the employees are always very helpful. I did find the right frames to replace the old ones hanging on our wall at home. So whatever it is you are looking for try Michaels. I must add that since Valentine's Day is approaching their displays are ready for you. As they ready for St. Patrick's and Easter.