After discovering that the House of Adam downtown had been closed for years, yep its been that long…read moresince I have shopped at an independent menswear shop, I found Bolero in a Yelp search. I was looking for an offbeat sport coat to compliment a pair of slacks for a wedding ceremony and celebration. Jim took his time and helped me find what I needed and had me try on numerous clothing items. Found a perfect coat for the occasion which he is altering for my sleeve length. I also picked up a great cardigan that I have gotten numerous compliments on. The service was top notch and Jim was fun to talk to. He even gave suggestions for other clothing shops in the area. You dont get this type of service in many places anymore. Thank you Jim!!!

Great visit to get cloths to wear to the derby. Jim was very healthful getting together a great…read morelook for my husband and helped with the sizing. With him even being there, we ending up with coat, pants, shirt and jeans that all fit like a glove. Was so happy to be able to get this done.

I am very disjointed in LE. I have been a loyal customer for many years and in the past few years…read morehave purchased three pair of the Women's Petite Starfish High Rise Flare Pants in Small/Petite. I recently purchased a fourth pair in Jute Brown and was surprised to see how long they are. I have checked the sizing chart online, which stated "inseam lengths: Regular 31"; Petite 28.5"; Plus 30". I expected the inseam to measure 28.5" but in reality it measured 30". I contacted customer service and was told that must have been an isolated incident and was allowed to exchange the pants for the correct size. I received the second pair and they also measure 30". I intend to keep the pants, as I have paid shipping and do not wish to pay for return shipping. I also like the color and fit with the exception of the length and will have a seamstress alter the length. This will be the end of my long time relationship with Lands End, as I no longer trust the quality of their merchandise.

I came here on a Monday around 10:30AM of Labor Day weekend and left with over $200 of clothing! I…read morelove this place! As everyone else says, the store is well kept - it's both clean and organized. I love this because it was really easy to find everything I needed. As the clothing in my arms grew, an associate came and offered to start a room for me. I was helped by 2 sales associates who continually checked up on me and helped me find the sizes I needed. When it came to check out, I asked if they would honor the 60% off sale that I saw online. They couldn't do that, but Kelsey helped me get a coupon for an additional 20% off of the original 50% off everything. I ended up walking away with 10 items for just over $200! What a steal! I'll make sure to stop by this store again any time I'm visiting home. I rarely buy clothes because it's so hard to find things I like and that fit well. J. Crew Mercantile is the place to go :)

I came here for the first time to find a skirt that my co-worker was wearing that I liked. The…read morewoman helping me was personable, even willing to try and locate my size at other stores (with patience and a smiling face!). She offered to look on-line also and suggested I do that to save me a long drive to the other store, and they waved the shipping cost. The merchandise was neat and organized, which can be iffy at stores that are lower tier. Even normal tier stores struggle with that! Will say that the prices are not that low, but for J. Crew you can find some nice buys here at a higher quality. Plus, parking is easy in the large open lot.

Great selection and even better customer service. I bought pants and needed hemming. The associate…read morerecommended I wash them before I get them hemmed which was such a good tip. Bought 3 more pairs !

I bought a suit jacket and pants, and had the pants altered using BR's free service for Icon…read moremembers. When I got my pants back, there was a three-line snag on the front of the pants. Small, but just big enough to be noticeable. I hadn't even taken the tags off yet! The store manager said the pants were sold out both in store and online in my size. He honestly had little empathy for my situation. When I asked if I could return them, he said only for store credit. But my size was out and I needed the suit for a wedding that following week. In fact, all other navy blue suits were out of my size and wouldn't be ready in time anyway if they were available. So how does this help me?! I tried to point out that this snag must have occurred at the tailors, but he defended them saying they take great care with their work and that there's nothing else he could do. I doubt his claim, as I also noticed my pants came back to the store wrinkled in a heap (not in a plastic bag) and had stray threads and fuzz all over them. To say I was disappointed is an understatement. I am now going to have to spend more money having these dry cleaned to get rid of the wrinkles and take them to a tailor to see if I can get the snag fixed - all for a suit that has never been worn. As a long-time BR customer who has purchased suits from BR before, this was hardly the kind of service and quality I expected. I will not be back to this location for sure, and am questioning my willingness to be a future BR customer overall. Which is too bad because their suit styles are imho superior to most competitors.

Romualdo is the best! They made several jackets for my father over the years. You couldn't find…read moreany better quality in London , New York or even Italy ! They made suits for Muhamad ALI ! Famous people would come to Madeira just for Romualdo !

Chris and Tyler really nailed it. You will be my first call in the future. Appreciate the help.read more

I finally found a Father's Day present, thanks to Khakis in Hyde Park. I had never really ventured…read moredown Edwards to the left so I made the turn and headed down the other day. We saw a sign for "Nicole Miller" in the window at Khakis so we had to stop in, Nicole Miller's designs are always adorable even if they are out of our price range. Before we could even make it to the women's room in the store, however, we were greeted by a nice salesman that reminded me of my grandpa who reminded us Father's Day was coming up. He immediately started asking questions about our dad to determine what he might like for the holiday. We described our dad and before we knew it we had a pair of nice linen khaki shorts and a plethora of shirts to choose from. Brands I saw were Burberry and Legends. The shorts themselves were on sale for $75 so I was happy with that price but couldn't afford to get a shirt too. After settling on just the shorts we went to look in the women's section while the salesman gift wrapped my purchase. My sister found a gorgeous Nicole Miller black dress in a petite (she was thrilled) and wanted to try it on. Unfortunately, the complicated wrap dress refused to be wearable...we even called the sales lady back and she couldn't figure it out! I guess it just wasn't meant to be.

disappointed that I was not included on the email list for black Friday sales - had to spend all my…read moremoney at vineyard vine online. Typically I would rate them 5 stars for service but not today, will try them again after the holidays.

Customer service was terrible! Went in (December 23.2025) .. morning ! Took my son to get sized…read morefor wedding in June 2026 ... he's in clinicals and wanted to get his fitted and suits to buy picked out!! We were told we were too early to set up account but I paid to have him fitted and told info would be in system (even though we didn't set up group account for wedding party (told too early) Went in today to get another groomsmen measured while in town and set up account! My son and his info was not in system! Was told today that's not true we could've set it up.. and also told needed group number which we didn't have cause we didn't set up group! Totally different information from two different workers! Neither one being apologetic or cared to help us! What a mess.. son whom is out of town went to men's warehouse and treated completely differently and very helpful! What a difference in atmosphere -sorry but taking business elsewhere ! Someone in that location doesn't know what they are talking about.... Need to revamp

Angela was so knowledgeable and kind to our family. She quickly helped us get our son measured and…read morefound him a suit we loved.