The service requested was to check my furnace and AC units…read more The technician arrived early and completed the service quickly. The price of the service was quite reasonable.

Phoenix came to my home for a furnace repair.. they where on time and very helpful explaining what…read morewas wrong. They had the repair done quickly and the technician was on point.. I would recommend them for any of your furnace needs.. Was pleased with the charges. Thank you Phoenix

If there were more than 5 stars I'd have given them. Great value. Hard to describe how impressed I…read morewas with Aaron and his entire team. Aaron was hands on enduring we got the new AC installed as promised, his team was courteous, professional and highly skilled and when I say team, that includes his office staff. I'm almost rooting for my furnace to go out so I can hire him and his team again. Thanks for the service. Highly recommend others to tap you to solve their AC/heating issues.

Excellent experience. My furnace was making a horrible noise. Another company suggested that I…read moreneeded the furnace replaced, which would have been very expensive. The Aaron's technician took the time to look at the issue and identified the problem. He fixed the issue and told me I didn't need a new furnace. He also made some safety recommendations. I was very impressed.

Dan was able to get out to my house right away to work on my protect. In prepping for some…read morefoundation work, I needed my AC unit drained and moved. Dan was very knowledgeable and professional - helping to explain what needed to be done. The work cost a bit more than I was hoping but was well worth it for the service and professionalism. I combed through other reviews of other services in the area and found many complaints on timeliness, quality of work, and follow through. I have no such complaints of M2 and will definitely continue working with them for all my HVAC needs. Thanks Dan!

M2 is terrific! They had someone here within 3 hours of my call, and 45 minutes later - problem…read moresolved at a VERY reasonable price.

Poor service. We purchased a new furnace from Isaac. They no-called no-showed on the day of the…read moreinstallation--because it was snowing...in March...in NY. After the install, they had to come back THREE times the first week to repair the brand new furnace . Since then, they have come back on two occasions for routine cleaning. BOTH times, the following day the working furnace no longer worked. The same tech had to come back 1-2 times to fix his own mistakes. The tech had to call other techs within the company to be walked through how to fix the furnace. Issac advertises as 24/7 emergency service but no one will answer the phone after hours--leaving us with no heat on two separate occasions. Once we got ahold of someone they would only schedule us on their "next available"....2 days later. We had to demand same day service--to which they were still late to.

The last three calls I had with this company, I asked them to remove the prior contact information…read morethey had from the account as I bought the house from a family member. I provided all my contact information and they still included the former owner on appointment reminders. In the fall when they service my furnace they never recorded the service date on the furnace, they did not reseal the hole they used to check for carbon monoxide in the duct work, and they did not properly latch the furnace cover. The quality and value of their work is poor. This month, to make an appointment to have my A/C unit serviced they would only give a 5 hour window (12:00-5:00pm) and then they called the day before (I was at work) to try and come out. This morning, two hours before my scheduled 5-hour window, they called and said they were on their way. I called the office around 10:20am and voiced concern as I was doing other things and wasn't planning on them being here. The representative confirmed the technician was on their way, so I waited at home, and they never showed up. I called the office at 12:48pm and another representative answered and said if the technician didn't get an answer when they called this morning, they moved on. However, the technician left a message that he was on his way to my house and the first representative confirmed that he in fact was on his way. The second representative apologized and asked if I wanted to reschedule. I said no, I want them to come today as scheduled, but I will no longer use this business. They also did t vacuum put dryer vent as scheduled. Their quality has continued to decline since the original owners sold the business. I'll be using a local and reputable family owned business from this point forward.

I would give him negative stars if I could. he sold us a system and then went to Home Depot with…read moreour money and bought crap. I won against him in court and he still had not paid a dime. This man is an incompetent technician and a thief!

Hired Tom to install a mini split at a seasonal lake cottage. He was scheduled to arrive at 9am,…read moreand showed up around 1130. After spending most of the day working on the install, he told me he'd have to come back to finish. The next day he said he couldn't come because his helper called out. I told him I needed it done and that I'd help him. So he came to finish. Unfortunately and to no fault of his - the unit did not work properly. During the install, he disconnected an outdoor light and outlet. I paid him in full and started the warranty process with the manufacturer. He told me the light and outlet had been restored. After he left, I realized they did not work. (They worked fine before he started). I ended up having to buy a new mini split unit with the hope of returning the old one. I asked him to come back when he could to install the new one. I live 6 hours from the cottage and couldn't get there until two days after he was scheduled to come. He let me know he was done and assured me the light and outlet had been restored to original condition. I reluctantly paid him, as he demanded I pay him prior to me seeing and approving the work. I arrived two days later to see the new unit was installed quite unprofessionally with exposed wires and not very "clean". He also left the old unit sitting outside to be snowed on. The light and outlet still didn't work. And I realized he has thrown away paperwork and the remote for the unit I was hoping to return. He also stole the copper tubing that went with it. And charged me $100 more than the original install, which I didn't argue with even though there should have been less work for the second unit. So I now have a unit I can't return since it's missing parts and a light and outlet that don't work and his response was about as unprofessional as they come. This guy is an amateur pretending to be an HVAC professional. Read other recent reviews from actual clients of his - he's dishonest and does not complete work as agreed upon.