The service requested was to check my furnace and AC units…read more The technician arrived early and completed the service quickly. The price of the service was quite reasonable.

Phoenix came to my home for a furnace repair.. they where on time and very helpful explaining what…read morewas wrong. They had the repair done quickly and the technician was on point.. I would recommend them for any of your furnace needs.. Was pleased with the charges. Thank you Phoenix

My name is Bjourn Hill a a minority here in town and I have been here for 23 years and just really…read moregot a taste of what separates and racist this town is. I have a bill at cng and my furnace went out . Which they have worked on when it needs help cause they put it in. It was 3 days where it was brutally cold and my furnace went out. I called and they refused this minority help even though I'm paying cash on the spot to fix it and refused to help or do anything. Left me to just freeze . So I called 2 other companies and no help but just had my money taken and now I have to pay 4500 dollars for new one and just Corning natural gas just told a black man in America to freeze. I thought we were working together to help people in need. Got crapped on and told to freeze. That just hurt my family and me also. I really felt left out and not understand to not help a freezing family when in need. That leads me to not helping the people out and speechless with no other words to say

i had a Honeywell gas valve sv9541 LIST PRICE$367.95. I was billed $980.06 for this unit,,that did…read morenot include labor or other parts. THE work was very good, but I am not at all happy with the markup they charge. I think $600.00 is a little too much.

Dan was able to get out to my house right away to work on my protect. In prepping for some…read morefoundation work, I needed my AC unit drained and moved. Dan was very knowledgeable and professional - helping to explain what needed to be done. The work cost a bit more than I was hoping but was well worth it for the service and professionalism. I combed through other reviews of other services in the area and found many complaints on timeliness, quality of work, and follow through. I have no such complaints of M2 and will definitely continue working with them for all my HVAC needs. Thanks Dan!

M2 is terrific! They had someone here within 3 hours of my call, and 45 minutes later - problem…read moresolved at a VERY reasonable price.

Poor service. We purchased a new furnace from Isaac. They no-called no-showed on the day of the…read moreinstallation--because it was snowing...in March...in NY. After the install, they had to come back THREE times the first week to repair the brand new furnace . Since then, they have come back on two occasions for routine cleaning. BOTH times, the following day the working furnace no longer worked. The same tech had to come back 1-2 times to fix his own mistakes. The tech had to call other techs within the company to be walked through how to fix the furnace. Issac advertises as 24/7 emergency service but no one will answer the phone after hours--leaving us with no heat on two separate occasions. Once we got ahold of someone they would only schedule us on their "next available"....2 days later. We had to demand same day service--to which they were still late to.

We recently hired Isaac's for ~$27K worth of work involving a new furnace, new water heating system…read moreand new water lines. The project was scheduled shortly after the agreement was made. The old equipment was removed. There was a small leak resulting from the pressure relief. During the project scope, it was overlooked that the pressure difference of the incoming water needed to be controlled. This resulted is a couple of service calls and the cost of an additional valve. Some of this cost was covered by the service plan. There was some difficulty in getting one of the service calls within the agreed 24 hrs but, in the end, Isaac's honored that agreement. Since then there have been no issues. I appreciated the friendliness and expertise of everyone who worked on the equipment. This all occurred while dealing with two deaths in our family making the situation complicated but I didn't have to worry about the work. I would use Isaac's for future work.

I would give him negative stars if I could. he sold us a system and then went to Home Depot with…read moreour money and bought crap. I won against him in court and he still had not paid a dime. This man is an incompetent technician and a thief!

Hired Tom to install a mini split at a seasonal lake cottage. He was scheduled to arrive at 9am,…read moreand showed up around 1130. After spending most of the day working on the install, he told me he'd have to come back to finish. The next day he said he couldn't come because his helper called out. I told him I needed it done and that I'd help him. So he came to finish. Unfortunately and to no fault of his - the unit did not work properly. During the install, he disconnected an outdoor light and outlet. I paid him in full and started the warranty process with the manufacturer. He told me the light and outlet had been restored. After he left, I realized they did not work. (They worked fine before he started). I ended up having to buy a new mini split unit with the hope of returning the old one. I asked him to come back when he could to install the new one. I live 6 hours from the cottage and couldn't get there until two days after he was scheduled to come. He let me know he was done and assured me the light and outlet had been restored to original condition. I reluctantly paid him, as he demanded I pay him prior to me seeing and approving the work. I arrived two days later to see the new unit was installed quite unprofessionally with exposed wires and not very "clean". He also left the old unit sitting outside to be snowed on. The light and outlet still didn't work. And I realized he has thrown away paperwork and the remote for the unit I was hoping to return. He also stole the copper tubing that went with it. And charged me $100 more than the original install, which I didn't argue with even though there should have been less work for the second unit. So I now have a unit I can't return since it's missing parts and a light and outlet that don't work and his response was about as unprofessional as they come. This guy is an amateur pretending to be an HVAC professional. Read other recent reviews from actual clients of his - he's dishonest and does not complete work as agreed upon.