Mark Allen Jewelers has my full trust--no questions asked. I walked in on a whim and had the…read morepleasure of speaking with Felicia, who immediately made me feel welcome, heard, and never rushed. My husband and I have been married for over 12 years, and we had been talking about redesigning my wedding set for quite some time. Felicia was incredibly helpful in guiding me through the process, helping me narrow down what I wanted--and just as importantly, what I didn't want. She was also very mindful of my price range and never showed me anything over budget. In fact, she often kept me under budget, which made the experience even better. Mark was also wonderful and very helpful throughout the process. When I felt stuck or overwhelmed by all the different settings, Mark and Felicia were patient, supportive, and helped me get back on track. Looking at so many options can be overwhelming, but they made the entire experience feel easy, enjoyable, and truly special. Since I wanted my husband to be there for the final decision, we came back together the next day. Even though I thought I had already found what I wanted, something still felt like it was missing. In true overthinking fashion, I decided to start over--and Felicia could not have been more patient with me. I never once felt rushed or pressured; I could genuinely tell that she wanted me to be completely happy, no matter how long it took to find the perfect set. When I finally found the one, I started crying because I knew it was meant to be. Mark chimed in and assured me it was beautiful and that he would find "the perfect" stone for me. He was not kidding!! Wow. About a month later, I couldn't stop thinking about adding a hidden halo. Although I felt a little silly calling weeks after we had finalized the design, I reached out to Felicia, and she was once again so kind and reassuring. Between Felicia, Mark, and A. Jaffe, they made my dream ring a reality. It took a little extra time, but it was absolutely worth the wait. When I went in to pick up my rings, Mark and Nate helped me, and they were just as wonderful. They truly make such a great team. The experience felt so natural and personable that it quickly became about more than just jewelry--it felt like working with people who genuinely cared. I will forever be grateful for the entire experience and for my flawless new bridal set. Thank you all!

After posting this review and a similar one on The Knot, I was informed that the owner, Mark…read moreAuerbach, formally disputed my review in an attempt to have it removed. That speaks for itself. Rather than acknowledge or apologize for his behavior, he chose to challenge the feedback. During my visit, alcohol was present in the store and referenced as part of the customer experience. Combined with the way my concerns were handled, it contributed to an environment that felt unprofessional and uncomfortable. A high-end jeweler should be able to handle honest feedback with professionalism, not defensiveness or intimidation. Mark Auerbach still owes me an apology, and more importantly, future customers better treatment. I spent over $9,000 here and expected better. Customers should feel respected when raising concerns. Unfortunately, that was not my experience.

Amazing customer service and suuuper quick turnaround. I…read moregave them a gold baby id bracelet for polishing and it was ready in a day. Highly recommend this place

My watch ran fine until the battery died. After this place took out the old battery and put in a…read morenew one, it no longer runs at all. The young woman who did the job told me she worked on my watch "the same way I do on all of them." So look out. The jewelry and watch store at Railroad Square in Santa Rosa has someone who knows what he is doing, although he does not come in every day. Since I had an appointment in Petaluma, I trusted the rave reviews for this place. Caveat emptor.

The absolute best jewelry experience I have ever had! I went…read moreto Bennett Valley Jewelers in Santa Rosa with a particularly difficult project: mounting a ring and building a completely custom setting for it. After choosing the style I wanted, I turned the project over to the incredible team there. Ty Visscher, Joanne Oropeza, and Chan McClish went straight to work. Custom work is inherently tricky, and because I am incredibly picky with an exact vision in mind, it took a few fine-tuning adjustments to get it just right. What blew me away was their unwavering dedication--they didn't hesitate to rework the design until it perfectly matched my high expectations. They are a team that is genuinely not satisfied until you are completely satisfied. The final piece came out absolutely outstanding--it is gorgeous and exactly what I was looking for! I cannot commend them enough for their incredible patience, kindness, and flawless customer care while looking after me to get this perfect. To top it all off, I got a very fair and good price for the massive amount of meticulous work they put into it. They have earned a customer for life; I will never go anywhere else for my jewelry needs. If you want a team that truly cares about your happiness, see Ty, Joanne, and Chan! - Tim

THE BEST all around jewelry resource! I had been told that my 25 year old sapphire sapphire…read moreengagement ring could never be restored without recutting to remove minor nicks and scratches. Well BVJ took it in hand and polished and buffed and did whatever and I have an absolutely brand new looking ring!! Many happy repairs and purchases! Highest recommendation!!!!!

Based on the great reviews here on Yelp, I brought in one ring to be re-sized and another ring that…read morehad a decorative part in the center of it broken off and lost. Greg Darcy was very patient in helping me decide how to replace the broken part of that one ring and did a great job in re-sizing the other ring. He was also honest with me about the broken ring. I thought it was solid silver but he told me it was silverplated brass. Thanks to him, I now have two rings that I can wear again. I highly recommend consulting with him for all of your jewelry needs!

I've had dealings with many, many jewelers, but my recent experience with Greg Darcy tops them all!…read moreI contacted him because I needed his help with a flawed wedding ring setting; three separate diamonds had fallen out in a 12-month period so I knew there was something wrong. He confirmed my suspicions and suggested an alternative setting. Here's the best part: I had brought in a bag of random loose diamonds with me that I had been accumulating over the last several years. In addition to the stones already in my original (flawed) wedding band, he was able to sell/trade all of these diamonds in order to provide me with TWO identical wedding bands! And, he did so at an unheard of low price! The rings are spectacular! If that wasn't enough, as a bonus he took a diamond necklace of mine that had been sitting in my jewelry box (unworn) for 2 decades and transformed it into a stunning set of diamond hoop earrings! He is amazing and loves to give new life to old and forgotten jewelry. You can be sure I'll be going through my jewelry box again to see what other magic he can perform! I'm so impressed with his professional but personal customer service. Greg is such a nice person and I 100% recommend him for all your jewelry needs!

Ken is an amazing artist I recently had an ring designed &…read moremade. I brought him my idea and he made exactly what I wanted & then some. He has an eye for detail and is great to work with.

This review is long overdue - In 2015, I took my engagement ring to Ken at Design Jewelers in hopes…read morehe could fix what a well-known jeweler downtown tried to pass off as a "sizing" but was a complete distortion of my ring. After being left in tears from that experience, I was hesitant to let my ring go to just anybody so I had a lot questions and of all the jewelers I called, Ken was the only one to graciously answer them all. He understood my frustration and through his explanation of what the ring needed to be fixed, I knew he genuinely cared about getting my ring back to how it was and making me happy again. I felt confident that he could get the job, and boy did he! My ring not only actually fit, but it was put back together, and my heart couldn't have been happier! Ken and his staff were so incredibly helpful through the entire process. Recently, I needed to get my ring sized up and without hesitation I took it back to Design Jewelers and picked up a perfectly fitted, extra shiny ring! So happy to have found a jeweler I can trust! Anyone looking to have their jewelry CARED FOR by a PROFESSIONAL, I would highly recommend Ken at Design Jewelers. Unlike some jewelers in the downtown area, He is an on-site jeweler that does the work HIMSELF.

My husband wanted to buy me a new 3-stone diamond ring for our 25th anniversary. We searched…read morenumerous jewelry stores, as well as online sites and distributors. Once all of our research was completed, we decided to purchase from Coddingtown Jewelers... and we are SO GLAD we did! Mark and his entire staff were tremendous in helping us find exactly what we wanted. They did not have an exact match for what we were looking for in the store, so we basically built a ring from scratch. Brenda was especially helpful in getting us the perfect setting for the ring (3 large stones, along with 4 smaller stones channel set into each side of the band. Then we started the process of choosing the exact diamonds for the top of the setting. Mark and Brenda worked tirelessly and brought in diamonds that met our specifications. Unfortunately, as many of you know, the quality of diamonds within a certain grading (GIA, EGL, etc.) can vary quite a bit. When a new set of diamonds would come in, they would call us immediately so we could come and take a look. Other times, if they got something in that they knew wouldn't meet our standards, they called and told us that they were going to send the stones back because they knew we wouldn't like them! We went through approximately 2 dozen diamonds before we found the PERFECT set of stones for our ring!!! Then Mark had their in-house jeweler set the stones and finish the ring. Once this was done, Mark called and we went in to pick the ring up. We had already seen the setting, and the individual stones, so we knew we were going to like what we were getting. But when we got to see the fully assembled ring, we were ecstatic! It was absolutely perfect... Perfect symmetry, color and clarity, and it looked absolutely beautiful! So, you might be thinking that we got price gouged for all of this work and custom building a ring, right? ABSOLUTELY NOT!!! In fact, when all was said and done, Mark worked out a price that BEAT every other jeweler or outlet that we were considering! When you consider the product we got, we got a much nicer ring, with MUCH nicer CERTIFIED diamonds, for far less money than we would have spent everywhere else. And, he gave us top dollar on our trade-in for the center diamond from my original wedding ring (2-3 times more than anyone else was going to give us!) So, just because Coddingtown Jewelers is in a mall, it's not a "mall jewelry store". Mark and his staff make sure that they treat you with kindness and respect, they will work with you on a fair price, and you know that they truly care about you as a customer. We were so happy with our experience that we took my old wedding setting and had a new Sapphire put in as a center stone. They got a perfect stone for us, did a great job setting the stone, and gave us an EXTREMELY fair price for doing it! We cannot explain enough how EXTREMELY HAPPY we are with these transactions, and with Coddingtown Jewelers! Mark, Brenda, Melissa and all of the employees at Coddingtown Jewelers are absolutely fantastic!!!

Five stars for Mark behind the counter. Super friendly approachable he got me taken care of and…read moremade me feel super welcome. Definitely will be back.

Timothy and his staff are Uber-professional and great at what they do! He resized a ring for me…read moreand did an excellent job, fast turnaround and fair priced. He's not one of those jewelers that try and oversell, completely understated, relaxed and happy to help with whatever you need done. What a gem!!!!!!!

Mr. Patrick cares more about quality than price. His honesty and care are 2nd to none. I have…read moreknown Mr. Patrick for over 40 years. I never hesitate to use his services when applicable. Tony K.

Best place for jewelry in all of Sonoma County! The store is beautiful, always full of fresh…read moreflowers and helpful staff who remember you and even what your partner's style is if you've been in a few times before! They have two huge binders of wish lists so you can look up someone if you have no idea what to get them. So happy to have them around!!

This small shop has some beautiful jewelry. I bought 2 rings there. I have never seen a orange…read moregarnet. It is my birth stone and I love the unusual color. The shop has many unusually gorgeous pieces. The prices are reasonable.