Absolutely love this vintage jeweler in Windsor. We made a couple of purchases. So happy with them!…read moreTruly beautiful craftsmanship. I picked up a gorgeous opal that fit perfectly and I knew it was meant for me, and a really nice silver chain for my son. Brenden and the entire crew are incredibly helpful and knowledgeable. They are friendly, professional, and actually take the time to give you their full attention. You can tell they care about what they do. They also specialize in custom rings and use precision technology, which is really impressive if you are looking for something one of a kind. Honestly, it was hard to leave because there was so much beautiful jewelry to look at. Highly recommend stopping in if you appreciate vintage pieces and great service.

This shop is wonderful ! I brought in some jewelry that had been sitting in a drawer for years,to…read moresell. The process was easy, and I was very happy with the price I received. They have a wide selection of jewelry, look here before going elsewhere.

I have a branded diamond engagement ring and anniversary ring. Several diamonds in the halo were…read morechipped on my engagement ring (I promise to never garden with my rings on again), and my rings were looking pretty banged up. I wanted to be sure that what was replaced matched what was in the ring. Enter ER Sawyer Jewelers, which is a Hearts on Fire certified repair center. They repaired my rings, and gosh they look better than they have in a long time. I'm so thankful that they are restored and looking amazing. I am also grateful that I have found ER Sawyer and know that there's a place not too far from me that can repair my rings in the future if needed. Lynn was a gem! Thank you Lynn!

I came here with some gold earrings, a bracelet, and diamond earrings. They were pretty busy, so…read moremake sure you don't lose your spot in line because they don't have a number system or anything. I waited about 20 minutes before it was my turn. I showed what I had, and the person who was helping me was very professional and honest. He told me I should hold off on my diamond earrings since I could get a better deal somewhere else than here, and he gave me the price for the rest of my jewelry. The process was very fast, and I left with extra cash than I thought I would! I highly recommend this business!

Byron is the most honest jeweler I've ever met. If only they were all like him! His customer…read moreservice is awesome too! I'm so glad I met him. I tell everyone I know about his quality expertise in the jewelry business. If you ever have any jewelry questions or you want to buy jewelry I really recommend going to him! If I could give 10 Stars I would have!

My family has been going to Byron the Jeweler for well over a decade. My mom first told me about…read morehim, and I've since spent thousands of dollars there myself. We've always liked supporting a small, family run business, and his daughter has consistently been kind and helpful. Unfortunately, our recent experience was really disappointing. My mom tried to order a bracelet for my one year old, but she was never told there would be a $40 shipping fee. The first bracelet arrived damaged, and the replacement wasn't the quality she expected, so she decided not to buy it. Byron became upset and started yelling at her, which left her shocked and hurt, especially after being such a loyal customer for so many years. A few months later, I went back to see if things had smoothed over, but Byron stood by his reaction and never offered any apology. After so many years of loyalty, it's sad to feel so dismissed. We've always made an effort to support local businesses, but after this experience, we won't be returning.

Mark Allen Jewelers has my full trust--no questions asked. I walked in on a whim and had the…read morepleasure of speaking with Felicia, who immediately made me feel welcome, heard, and never rushed. My husband and I have been married for over 12 years, and we had been talking about redesigning my wedding set for quite some time. Felicia was incredibly helpful in guiding me through the process, helping me narrow down what I wanted--and just as importantly, what I didn't want. She was also very mindful of my price range and never showed me anything over budget. In fact, she often kept me under budget, which made the experience even better. Mark was also wonderful and very helpful throughout the process. When I felt stuck or overwhelmed by all the different settings, Mark and Felicia were patient, supportive, and helped me get back on track. Looking at so many options can be overwhelming, but they made the entire experience feel easy, enjoyable, and truly special. Since I wanted my husband to be there for the final decision, we came back together the next day. Even though I thought I had already found what I wanted, something still felt like it was missing. In true overthinking fashion, I decided to start over--and Felicia could not have been more patient with me. I never once felt rushed or pressured; I could genuinely tell that she wanted me to be completely happy, no matter how long it took to find the perfect set. When I finally found the one, I started crying because I knew it was meant to be. Mark chimed in and assured me it was beautiful and that he would find "the perfect" stone for me. He was not kidding!! Wow. About a month later, I couldn't stop thinking about adding a hidden halo. Although I felt a little silly calling weeks after we had finalized the design, I reached out to Felicia, and she was once again so kind and reassuring. Between Felicia, Mark, and A. Jaffe, they made my dream ring a reality. It took a little extra time, but it was absolutely worth the wait. When I went in to pick up my rings, Mark and Nate helped me, and they were just as wonderful. They truly make such a great team. The experience felt so natural and personable that it quickly became about more than just jewelry--it felt like working with people who genuinely cared. I will forever be grateful for the entire experience and for my flawless new bridal set. Thank you all!

After posting this review and a similar one on The Knot, I was informed that the owner, Mark…read moreAuerbach, formally disputed my review in an attempt to have it removed. That speaks for itself. Rather than acknowledge or apologize for his behavior, he chose to challenge the feedback. During my visit, alcohol was present in the store and referenced as part of the customer experience. Combined with the way my concerns were handled, it contributed to an environment that felt unprofessional and uncomfortable. A high-end jeweler should be able to handle honest feedback with professionalism, not defensiveness or intimidation. Mark Auerbach still owes me an apology, and more importantly, future customers better treatment. I spent over $9,000 here and expected better. Customers should feel respected when raising concerns. Unfortunately, that was not my experience.

Besides having beautiful, affordable jewelry, the women who work at this store are so friendly and…read morehelpful. In particular, I want to thank Sara and Alex with their help today. I needed to birthday gifts, and I was in and out of the store in minutes. I also love how beautifully they get wrap everything. Well done!

Despite having the earrings, the special box and bow they wrap it in, the bag with their logo on…read moreit, Gorjana refused to return/exchange a pair of their earrings because I did not have the receipt for a birthday gift. Even proof of the credit card charge would not be enough, said the woman at the counter. This type of rigidity is unheard of in retail. I recommend not shopping there because of this, not to mention they have almost no inventory. Lots of space taken for a sofa and chairs area, though-as if they'd whip you up a martini. Very pretentious and not customer friendly at all. Steer clear.

I'm absolutely blown away by the craftsmanship on the engagement ring that David custom designed…read morefor us. We gave him the vision and he far exceeded our expectations. He is a true artist and I couldn't be happier with the ring that I'll now get to wear for the rest of my life! Thank you David, you made what was already the easiest "yes" even easier.

Best in the game I wouldn't go anywhere else in Sonoma county for jewelry repair, alternating and…read morecustom craftsmanship. David's the man

I've been here on two separate occasions to clean and repair jewelry and had an excellent…read moreexperience both times. The staff is friendly, the prices are reasonable, and there's quality in their work. I highly recommend!

The ladies who work here are so kind, sweet and genuine. They never try to sell you anything you…read moredon't want and work tirelessly to find something you love. I wanted to find a band to compliment my engagement ring, and mind you, I'm very picky, I know what I want. We spent a few sessions looking for what I wanted, they sent some stuff over from another store and also brainstormed with their other employees. At the end, they weren't able to find something I wanted, which was fine, but I appreciated all their research in it. Terry and her team are amazing. I ended up resizing my ring here. It was very affordable and they were able to do it in a few hours.

I called The Legacy this week to set up an appointment to drop off a donation of 4 totes. When I…read morearrived I had 4 totes AND a few other things. I was lucky they were able to take in the extra items. When they agree to whatever you are bringing do not bring extra. 4 totes is 4 totes. If you have more either warm them that you are bringing more or schedule another appointment. Their space is finite and they only have so much room at any given time. Also no glass items, no picture frames, etc. Glass is a valid safety concern for them with the kids that come in with their folks to shop. Really appreciated how straightforward they were. Will definitely call and set up another appointment when I sort through my next round of crafting donations and promise to stick to the agreed upon quantity. 4 is 4 not 4 AND...

I was in there not long ago, about a week almost two, I needed some stretching band or some fabric…read morethat would stretch, I bought a fanny pack and it was too small so I was going to alter it. I'm a man, I get that there may not be many men that come into a sewing shop. I also don't care to dress like I'm rich or well off I dress like I did when I was homeless. Anyway, I went in there with my girlfriend, and the women working behind the counter had attitude and this unwarranted disrespect from the get go with me; they wouldn't even look at me or talk to me when I was the one going in there to buy something as a customer and I was the one speaking to them asking where I could find what I was looking for or if they had it. They only looked and talked to my girlfriend, and when I said I needed the material they said a yard minimum mandatory, I didn't need a yard but okay, I tried on multiple accounts in this short lived interaction to be polite and push their disrespect off to the side and be peaceful, but the disrespect continued no matter what the neglect of speaking to me or looking at me continued, and the sense of urgency to get us out of the store was strong, and at a high volume. I did ask "do you all have a problem with men or something?" Trying to see if any men have come in there causing trouble before was my only intent with that question; the woman got so beside herself, and told me I'm not a nice man and had asked why I'm asking that, and I pointed out how they wouldn't look or talk to me when I was the one asking to buy something. They did not care, they flipped the script and acted like I was the problem the whole time. I was so irked about this, because I'm tired of dealing with people that look at me and judge me and treat like s**t just because of how I'm dressed, it doesn't even matter how polite and well spoken I am, but in this instance it was all so unwarranted and unkind and unnecessary. I will be going back there, because I like to sew, and keep my clothes as long as I can because it is hard to find a direct fit. I hope my experience improves with them. The woman who had made the biggest of problems, had worn overalls that had been a tan rust color, with a lot of bumblebees everywhere on them. I was so ready to get what I paid for and get out that I didn't catch any names. That kind of behavior is what urges me to buy online, when really I just want to support local places and buy what I need, no one should have to deal with getting ignored judged and mistreated as a customer or a person just on how they LOOK. If you are working or volunteering, or have problems in your life, or even sh**ty customers, it doesn't give any right to be disrespectful or judgmental or dismissive or any kind of rude behavior towards anyone, especially if it was not warranted. Thank you...