Dear John @ Rock Valley Fence cc: Dawn M. Bengston @ Dane…read moreCounty Fence & Deck, Thank you for the solid-looking, beautiful fence that you installed on 12/13/2024. I would have thought that when RVF sent Dane County Deck & Fence with personal and BBB - A+ recommendations, that it was a sure bet. Perhaps this customer just caught their crew during a bad day. I paid RVF $7200 to install a new fence inside my older one as the neighbors had committed numerous crimes against me with no police action or court protection. Before one section was built, I noticed 4 vertical wooded slats hanging and flapping loose at the top on a neighbor's side. I asked Raoul (sp?) if he could please nail it together with 4 screws. He barked, "That's not in the contract, and I only have do do what's in the contract. I was not hired for this." I reminded him that the customer standing before him was an elderly, totally disabled man in his spine, shoulder and hands and could not turn 4 screws himself to resolve the obvious future problem with the threatening neighbors. He barked again, "I'm not going to do the whole fence. I wasn't hired for this. It's not in the contract." I told him that it was not the whole fence, as I showed and stated, but only 4 vertical wooden slats. He argued, and roboticly repeated himself - with good measure turning his body to face away from me to hide his obvious unreasonableness - and poor business and customer service sense. In the end he said begrudgingly that he's do it. He did not. 4 screws. 4 screws and your previously A+ rated business gets this for a business review from a man who has been a foreign correspondent/journalist in 6 countries over 32 years, including 2 wars. My talents could have been put to better use to add to your otherwise fine online reputation. It only takes one bad apple to spoil the bunch. I had even greeted and made coffees for the workers. No thanks needed; how about hello, whenever I passed them. Not one of them ever responded; not one - once. They did not even look back at me. Strange way to treat a man who had just paid you $7200. I hope you shape up your customer relations and teach Raoul to act on the SPIRIT of the law, as they say, not the letter. In the end, it brings better reviews - all over the web. Russell Gordon

They don't even deserve one star! I trusted Rock Valley Fence to come and install a fence…read more They did a terrible job and refused to fix the horrible work they charged $5000. for. I've got pictures to show the wood they used

Would HIGHLY NOT RECOMMEND. Requests to discuss significant concerns regarding our project went…read moreignored and were only acknowledged after we filed a complaint with the Better Business Bureau & IL Atty General due to some of their practices. Be aware of your rights and would strongly advise you to document all encounters and requests all details be finalized in written documentation no matter how small it may seem at the time. Lastly, know your rights to request a Sworn Statement (A document that lists the contractors and suppliers that provide material or labor to a construction project. It includes information about who is owed money, how much they are owed, and the remaining balance on their contract.) Consider a contractor that will not turn an ear to hearing difficult concerns and will, instead, choose to address things head on in a professional manner versus have to fight to be heard.

They won't do the work if you don't hire them from the start for a design. The won't do the work…read moreif you select materials from other sources. ie: they MARK-UP all their materials. I am sure they can do nice work. But don't call them unless you want them "in on the ground floor" and you don't mind paying mark-ups on EVERYTHING.

This company is very honest, their team of workers are very professional and diligent about…read moreperfection and quality. They delivered a top notch fence thats strong and beautiful at the same time. I will never use another fence or decking company for my needs. Thanks again for going that extra mile

I absolutely love my new fence from On Your Mark Fencing. It was actually pure chance that Mark…read moreO'Dell called me in the offseason when I was pricing a new fence, and he came right out, gave me a reasonable estimate, and got me on the schedule with a down payment. I was so happy when they put my fence in one day. It's beautiful and every time I look out the window and see my dogs playing safely, I smile. The fence is sturdy, beautiful and secure. I absolutely love it. They even came back and replaced the gate latches when there was a bit of a problem. It works perfectly now and I am totally happy with the work. I am absolutely certain this fence will last many years. It is so strong and sturdy. Made the proper way, not like the cheap junk that is sold pre-made. They saved me money by joining up with my neighbor's fence, and they did it in such an ingenious way. In addition, they were able to make me a drive through gate for the parking pad, which I so nice. I love the look of my new fence and also the sturdiness. This fence isn't going anywhere.

Had corner post, knocked down in our horse pasture during the storms in the spring. Steve came out…read morewith his crew and replaced the 3 broken post and re-Strung the wire in our horse pasture better than it was before the storms. I was very impressed with the work when it was done and would recommend this company for the quality and following through with what we needed done!

Terrible experience. I hired them to build a fence and had to call them back 3 times to repair it…read morewithin the first month. They stopped answering the phone after the 4th complaint. I'm still paying contractors to fix their mess several years later. Posts were cut off out of square, the gate completely fell off after the first week and then had to be repaired after they came out to "fix" it. The post holes were not backfilled "leaving all the dirt in giant piles all over my yard" leaving over a foot hole around every post and they didn't use correct galvanized or stainless hardware for the outside climate which is now obviously rusted away. The complete project has been a mess I am still paying for. Oh, and an entire panel fell off the fence that I've had to pay to repair because it wasn't built correctly. I wouldn't allow this company to build with Lincoln logs, let alone a structure for my house. I wish I could post pictures to this review. A complete horror show.

They were very thorough! Did what was asked of them. Even cleaned my dryer vent. Well worth what I…read morepaid.

I have known Greg for almost 20 years. My neighbors and I find him reliable, kind, trustworthy and…read moremulti-talented. He's an expert painter. His carpet cleaning is gentle and non toxic but thorough. Many times he has rescued my carpet from disaster. He has installed bathroom fixtures, and a porcelain floor. Greg is neat and quiet. He painted my bedrooms when I was in the process of packing to move, no mean feat. He has also done gutter cleaning and gardening at my condo. My neighbors at my former condo were many seniors who were skittish about having strangers around, but we all loved having Greg around.