A few years back had them service one of my cars. Included rotating the tires. I came very close…read moreto losing the tire on ice cream rd near bonny doon. they did not tighten the lug bolts properly, after a year or 2 avoiding them I needed a smog and they remembered my past problem and gave me a free smog so i resumed their service. but they messed up again. An engine light problem that hey spent a long time working on and replacing parts that probably were not necessary and they never fixed the problem. I complained and got angry and they said to me never come back to them. I took the vehicle to another shop and they fixed it and said I should ask for money back. Because they fixed it quickly. I would not recommend them, they are not the best despite all the certificates and nice shop.

Great service, fair prices, busy place, good sign!, Explains situations in detail that always…read moreperson can understand. Everyone in this valley knows Ernie's.

Got a new clutch here in 2021. Great service. I used them a lot fory old Nissan frontier truck for…read moremany years. Honest, kind, professional local small business.

By far the most reasonable and honest mechanic in Santa Cruz County. Explains all issues and work…read moreto be done in laymen's language. Beyond trustworthy business. Never a question in my mind about the work being done. Rare in today's businesses. Thanks to Alex and Francis for continuing to offer this great service to our community.

The greatest business in Felton. Customer service is…read moreexcellent Quality work in a timely manner Fair pricing I highly recommend if you own a Prius and need quality service

If your Toyota Prius Hybrid battery is giving you trouble, look no further; see EZ at Prius Hybrid…read moreBattery of Santa Cruz in Felton. He is an expert at repairing or replacing your hybrid battery. He offers 3 options for a solution. He will run a diagnosis on your hybrid battery to determine the problem. He will either offer to repair it with a 3-month guarantee, or to replace it with a refurbished battery with an 18 guarantee, or replace it with a brand new battery with a 3-year guarantee. EZ is responsive to text and helpful on matters of the car. He's been so helpful with us that when we were ready for a newer car, he even helped sell our Prius for us.

Outstanding service. Has kept our cars running well for many thousands of miles. Honest and fairly…read morepriced.., no upselling of unnecessary parts.

I've taken my cars to them for many years. Reliable, courteous, and timely repairs and maintenance…read morehave been their hallmark. Estimates are very accurate and honest.

great service, fair prices, staff knows their stuff, parts department is great. Ernie's well…read moreknown in this valley. Busy, That is a good sign. Worth the wait.

Always feel in safe hands at Ernie's, never have had a bad experience…read more Great service staff and well trained, knowable technicians.

I initially brought in my 1997 4Runner for a transmission fluid temperature sensor among other…read moreitems. The shop later told me my transmission was overfilled by nearly 2 quarts and recommended a pan drop and filter change, which I approved. The problems began immediately after their service. Before picking up my vehicle, I received a call from the owner's son. He informed me that my transmission was now suddenly 'not running well' and exhibiting a delayed engagement from a stop. They immediately blamed this new issue on the 'age' of my vehicle/transmission and told me it was likely failing and 'might need to be replaced.' After doing my own research, I discovered my repair order shows they only installed 3 quarts of transmission fluid for a job that requires 4.5 to 5. They had left my transmission nearly 2 quarts low. Coincidence? I purchased the correct fluid, and after adding the missing fluid myself, the problem is 100% GONE. The transmission shifts perfectly again. A basic fluid service is one of the most common jobs a shop does. If they can't get that right, and their first instinct is to blame your vehicle instead of their own work, they cannot be trusted. This is either gross incompetence or a deliberate, predatory business practice in order to scam customers. I fixed their 'failing transmission' for the cost of 2 quarts of fluid. Avoid this business at all costs.

I have found a repair shop that I trust! I get thorough explanations, and they have offered lower…read moreprice suggestions that fit my budget. Friendly service, local owner. I'm committed.

Dana is a very nice man and knowledgeable. He was punctual and took the time to explain the problem…read moreI was having. His price was equivalent to what the local shop had quoted with out the inconvenience and wait time. I would definitely hire him again.

Dana is the most unprofessional person I have worked with in a long time!! Between his HORRIBLE…read moreMOUTH and his unfulfilled PROMISES he is by far the WORST mechanic in the Valley!! He tore apart an eighty five years old ladies car and then drove off one day never to be heard from again!!! He was supposed to replace the motor. He took the old one out put the new one in but left with no fenders and the motor no where near ready to run!!! I WOULDNT RECOMMEND HIM TO MY WORST ENEMY

Alex serviced my car. Seems like a nice guy on first impression…read more I have read reviews on Yelp that he wishes his customers to go f*ck themselves, but I didn't believe it. What business owner is insane enough to do that? It doesn't make any sense! Long story short: Alex messaged me "f*ck you" (see screenshot) after I contacted him, without any provocation from my side. Doesn't make any sense, right? Seems like Alex is having some sort of a mental health crisis and customers are the ones to pay the price. Don't risk your car with Alex!

I can't recommend him highly enough. I'm a solo woman traveler and I thought I was having…read moretransmission issues. He came to where I was parked and checked the diagnostics, ended up being a different issue. One of my big fears is folks taking advantage of my lack of car knowledge but he talked me through everything he did so I could understand why. His pricing was very straight forward and fair. Very grateful to have had a good experience.

Everyone is super helpful and efficient! I come back all the time it's hard to trust mechanics as a…read moresingle woman but they get me right every time

Integrity Auto IMO is a rare star in highly competive auto repair shop. Despite outsized size of my…read morevehicle that I service here I've always been treated with respect, with more than reasonable prices and even occasionally free repairs such as vacuum leaks in lines. I always tended to go for a smaller shops where person on reception is the one overseeing repairs but this place is changing my approach. I'll be taking all my other cars for repairs here from now on despite 30 minute highway 17 drive. I've never felt that they tried to sell me extra services that i needed, in fact i had to try to find a reason to find service for them to work on when they did host my RV for a long ECU issue. They did offer repairs for certain leaks, but also explained that i could monitor fluid levels for now

Scott helped me with a vintage Porsche when it didn't start. I'm new to cars so I was very happy…read morewhen he allowed me to watch him work. He clearly understands cars and went through the steps to fix it. Thanks and saved me a bunch of money!

Scott was incredibly friendly, knowledgeable and helpful. I was having some difficulty replacing…read morethe starter on my car. Scott was able to come over on a Sunday and replace my dead starter. He works extremely quickly and efficiently and was easy to coordinate with.