Amazingly terrible service and never received my drink. Had an early morning flight so I Ordered…read morecoffee. my drink never came so I asked the barista if my name was on the board...she told me "if you ordered a drink it will come". I watched every drink come out cause she processed drinks very slow ...and when I noticed people behind me received their drinks I asked her again if ny name was on the board. Not only did she yell at me but she yelled at someone infront of me. I must have waited 20mins before giving up ... She never confirmed my order ..and my name was no longer on their screen. So I filed a complaint with Dunkin' Donuts since my credit card was charged and never received my drink. Dunkin' Donuts customer service never responded and my case is #14881196. I sent half a dozen follow-up emails and nothing. Great job! Congrats

They make you order off a screen which really slows down the process. The employees and customers…read moreall seem dazed and overwhelmed. I waited 12 minutes for a drip coffee. The barista screamed my name "Miccchhhaeellll!" when it was finally ready. I felt like I was hearing Jamie Lee Curtis in Halloween 10. Maybe it's not that dire..... If you're in a hurry, skip it.

Just grabbed a basic coffee…read more Was it amazing coffee? No, not at all lol It was alright I guess. This Dunkin' Donut was in our terminal and rightttttt next to our gate. So, it was easy to walk right over and grab a drink. It's a walk up and go setup, but there are some chairs. Service was meh. They were short and not very friendly. Much like many people that work at the airport, they are tired from working long hours. This spot was no exception.

Seriously Dunkin. Just close this place. The kiosk are confusing people in the international…read moreterminal 4. The people working are useless. Watching the line grow and people struggle. I asked a question. I didnt see the refresher on the screen. The uneducated person that was working started arguing with my like I was a 5 year old. I told her thanks. Dunkin has lost my money for ever. DD ypu are not worth my money.

I had chicken sandwich from this facility Dunkin / Jimmy Johns. Suffered with severe food…read morepoisoning. I had to meet medics at Doha International Airport and then New Delhi International Airport. Please be aware about food quality before boarding a flight.

Hired people with no cust svc skills in international airport. They dont take the app but cant…read moreexplain why. And either confused or just rude when u ask questions. Airport prices with shtty svc.

This Dunkin is located within Terminal 5. I've been here a few times for an iced latte, donut,…read moreand/or munchkins. The service here is quick but the staff are not too friendly. The Dunkin app is not accepted here unfortunately. Also, hot food such as eggs, sauce, and bacon are not served here. This is moreso of a grab and go location for bagels, donuts, and coffee before your flight.

There's not much choices for breakfast options in Terminal 5 - JetBlue at JFK. I ended up arriving…read moreabout an hour and 15 minutes prior to my flight, with boarding starting at 7:15 A.M, flight departure at 8:00 A.M. Dunkin is right in the food court next to a few other food options like H&H Bagels and Custom Burger. The line for Dunkin' was going outside the food court area! It was so long! I decided since I had a lot of time prior to boarding for my flight back home, to wait it out. It certainly was a wait. I ended up waiting about 45 minutes before I could place my order at the register. I ended up getting the following Munchkins - Glazed Donuts Plain Bagel with Cream Cheese Medium Hot Chocolate. By the time I picked up my order and went to my gate, I had about 20 minutes prior to my flight boarding! The hot chocolate was delicious! It was still warm for my flight out to Las Vegas! The bagel was perfectly toasted and there was a decent amount of cream cheese on the bagels. The glazed donuts were just okay. My recommendation would be if it's a early morning flight, and if there is a long line, if you have some extra time, you could order from here, but if your flight is less than 30 minutes in the morning, I'd recommend choosing another option.

Stopped by Shake Shack at JFK Airport before my flight back to AUS. Funny story, I used to wait…read moreover 3 hours to get a Shake Shack burger at Madison Square Park back when there were only 2 Shake Shack locations. Now you can conveniently order a burger in no time from a location in the airport. You place your food order from a touch screen kiosk. You can also watch your order being prepared by employees in the kitchen. This location has the typical Shake Shack vibe and flair. I ordered the single-patty ShackBurger, a made-to-order quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, onion and ShackSauce on a toasted potato bun. The burger really hit the spot before a flight. The burger was juicy, well-seasoned, and made fresh, with the perfect balance of sauce, cheese, and bun. Simple, classic, and satisfying. For an airport location, the quality held up surprisingly well. Service was a bit slow but everything came out hot and neatly put together. Prices are a bit higher at the airport, but the consistency and flavor made it worth it. Solid choice if you're craving a reliable burger at JFK and want something familiar and filling before takeoff.

I didn't have time to make a sandwich, and thought that GF items would be limited in the airport…read more My absolute favorite fries are crinkle fries! Idk exactly why. Perhaps they're evocative of my childhood and youth, when every diner and burger joint served them. So I headed to Shake Shack for some lovely delicious fries. Ordering is a pain. You use a kiosk. No live people. I had gotten a bottle of water. The screen said to "scan" any other items. There is no barcode and no scanner. After saying three or four times that I couldn't scan the water, someone came over. You have to page through the menu. Ugh. Paid, typed in my name, and waited. And waited. Finally, my name was called, and I got my fries and some napkins. I sat I a lounge chair right across from Shake Shack, and.....the fries were cold. Terrible, awful, crushing disappointment. I so rarely eat fries these days. I was anticipating hot, golden, lovely crispy fries. I got lukewarm semi-limp mostly underdone fries. A sad, sad feeling. There's no seating at Shake Shack, but you can sit at a gate or take your food with you. Employees were working very hard, so it's strange that my fries were cold. I picked them up right away when my name was called. I probably won't come back, if I am in this terminal another time.

At JFK International Airport, we stopped for some coffee at Dunkin. This Dunkin had no menu posted…read moreanywhere. While most of us are familiar with what Dunkin carries, I like to see a menu, in case there's something new or seasonal. Ok, so they didn't have hot chocolate. We got a latte, two mochas and an iced coffee. They also had no sweeteners, other than sugar. All of the coffees tasted pretty flat, and severely lacked any coffee flavor. On top of it all, the young man working here was rude, and was pretty argumentative.

Well this place was staring at me while I was waiting to board my flight so I stopped on by to pick…read moreup some doughnuts for my sweet tooth and for the crew. They were happy and so was I. Lol I actually liked the blueberry glazed donuts. Yum. Worked out well, cause it was a bumpy ride home and at least I had something to snack on.

Avoid unless you have ample time and patience…read more Ordering is self service through two large screens. Long lines. The line moves extremely slowly. No seating area. Even a simple donut order takes up to 3 minutes to arrive even when the staff isn't handling other orders. It doesn't even taste good. How can an old recipe go wrong? If you're hungry head out of the airport to one of the other stations using the Air Train and save time as well as get better options.

Didn't order anything from here. Got a caeser wrap and chips. It was OK. Next time will order a…read moredrink to give better review.

Let me preface this by saying I am so disgusted by the astronomical prices here. With that being…read moresaid it is an airport and I do realize that they nickel and dime you for every little thing. They add a surcharge, tax, tip, as well as a delivery fee even though you pick up and make everything yourself. Go figure. I bought my hunny a small ass chicken avocado sandwich that cost $13 and a medium hot coffee that cost $2.99. I ended up spending $17.40 for breakfast for one person. Never again!! I should've made him breakfast before we left to MIA.

First time at Dunkin and I'm very disappointed! I get it, it's airport coffee which may mean…read morethey're limited on items but it's the service that really made the experience awful. Ordered vanilla chai and French vanilla latte and they managed to ring it up wrong but I didn't notice till after... The lady, who's name I didn't get asked me for my receipt multiple times and another lady refused to make my drink. 15 minutes later, they take my receipt again and end up making it but it shouldn't have been a big deal in the first place. The workers seem to hate their job and it shows!