Terra Property Management in Edmonton has done a great job with our property management for a while…read morenow and things are great. We do not live in Edmonton, but assured our property is being taken care of by a great management company.

I"m not even a client and they offered to help with my inquiry. Goes to show that they are good…read morepeople.

I lived in Ascot Properties , Arbor apartment for about a year. The experience over all has been…read morenothing short of Great. Everything is taken care of on time. There has always been a great focus on security as well. My resident manager Joe was very professional and always took care of everything without fail. Highly recommend this to anyone who is thinking of moving here.

The only time this company gives you good service is at the start when they haunt you to sign up…read morefor their services. We are highly dissatisfied with the manner they handle problems that arise with the renter and does not even do the necessary investigations when there is something that comes up. I honestly don't know what you pay for! Do not recommend them at all!

Ikram in particular is an absolute nightmare to deal with. Says one thing, does another. Impossible…read moreto get ahold of by phone. The company doesn't answer the phone when there is anything that needs to be fixed. You have to leave a voicemail and hope someone gets back to you within a day or two. Frustrated tenants have reached out to me (as the owner) as they cannot get ahold of rental advisors but have urgent issues. I'm assuming it depends on who you end up dealing with but Ikram has been terrible. I had other people with the company before that were good but all seem to have left.

Don't move here if you don't wanna be bullied or intimidated for complaining against noise when all…read moreyour trying to have a peaceful night they do not uphold landlord in attendance act at all, and when you on it, they will send you assist, making you the problem unprofessional staff do not believe five star ratings as they are paid for anyone for class action

The worst company to rent from don't rent them they do not take complaints against other other…read morerenters for noise and instead go after you for complaining too much when all you wanted to do was just have a restful night

My sprinkler system flooded my suite and the one below. We are not allowed to touch these, I had…read morenot touched it ,yet they fought me and made me pay for all the damages to both units.

If I could give this company a zero star review I would. It has been five days since I moved into a…read moreproperty managed by Group Three Property Management and the buzzer still hasn't been hooked up to my phone. I don't drive and get everything delivered so it has caused a ton of stress. Multiple phone calls and still no response, even though the information was provided to Catherine in advance of the move in date. If they can't do something as simple as respond to phone calls or hook up a buzzer, what is going to happen when serious issues happen?

100% DO NOT RENT FROM THIS PROPERTY MANAGEMENT COMPANY…read more I'm not sure whether Carolyn Flexhaug still works there, but based on my experience, I would strongly caution anyone considering renting from this company. Before you sign the lease, they come across as friendly, responsive, and accommodating. Unfortunately, my experience changed drastically after I moved in. Once I began having issues with my unit and the building, responses became extremely slow and I felt that my concerns -- including concerns about my personal safety and living conditions -- were not taken seriously. I had multiple repair issues shortly after moving in, many of which I believe should have been addressed before the unit was rented to me. The breaking point was discovering MICE IN MY APARTMENT!! The situation became serious enough that I temporarily moved elsewhere and ended up paying for two places to live. After sending multiple emails to Carolyn without getting the resolution I needed, I went to their office to discuss the situation in person. According to my recollection, her response was essentially that mice "come and go," that she gets mice in her own home as well, and that because the weather was getting colder, it was normal. I was also told that this was not grounds for terminating my lease and was told not to return to their office. I spent approximately 3 months dealing with the issue. Eventually, I contacted Alberta Health Services and had a health inspector attend the property. It was only after that intervention that I began seeing more meaningful pest-control activity. By then, however, the stress and disruption had become too much, and I decided I could no longer continue living under this management. Beyond my own unit, I also experienced concerns with the overall building: inadequate security, unauthorized individuals entering the property, people smoking inside, and broken glass. What shocked me most was that all of this occurred within roughly 3 months of moving in. My interactions with Carolyn were among the most unpleasant experiences I have ever had with a property manager. I found the communication dismissive, rude, and lacking in compassion at a time when I was dealing with a serious problem in my home. I trusted this company when I chose to rent from them, and I deeply regret that decision. Based on my personal experience, I WOULD NOT RECOMMEND RENTING FROM THEM. Please do your research carefully before signing a lease.

This place has multiple health code violations, there are constant break-ins and violence in the…read morehallways, people smoking drugs and ruining the laundry machines, destroying them and vandalizing them, urinating and defecating in the main hallways, people yelling and fighting in the hallways, this is one of the most poorly maintained buildings I've ever been in, there are bugs, the staff are rude and non-responsive for weeks at a time. They also lie about many things and try to tell you you didn't pay something and then when you prove that you did, they play dumb. Also you should know, this place is for sale to developers, which is probably why they don't care about maintenance. There was mold underneath my sink. There was sewage from the unit above me that spilled into my bathroom and they left it like that for 3 days and didn't offer any compensation for a hotel or anything like that. Also the water is undrinkable, that's according to AHS not just my opinion. Also AHS found over a dozen Health health and fire safety code violations just in one hallway, as well as four in my unit. I have over 73 photos and three videos of proof that this is one of the most dangerous and under maintained 55 plus year old buildings I have ever rented.

My family has lived here at Canon Ridge for 5 years now. Had a problem with a cracked double pane…read morewindow and they took care of it promply. I've never had a problem getting ahold of someone when I call. And they have always been thoughtful and courteous to me on the phone. I do call during business hours. They do a great job of keeping our complex looking good notwithstanding, we have a gentleman who lives in the complex who looks after sidewalk snow, gardening and general grounds maintenance. Is everything perfect? Not quite, but I don't feel neglected by this management company either.

Flexibility seems to be an on going issue. Missing payments…read moreare not a money issue, it's a Flexibility issue. Go to bank get certified cheque to pay arrears...why..monthly payments are now going through...so certified is for who besides. inconvenience for me.

Very sketchy property management company. I've paid them around $53,000 in condo fees over the…read moreyears. I've been inquiring from the beginning of this year for them to fix a few repairs, regarding damage caused by their cheap contractors. In addition numerous parking lot line painting was missed this year (Meadowlark Village), the condo windows are not cleaned properly, and the lawn maintenance crews do a poor job, often missing sections of grass. I'm very disappointed in numerous aspects regarding Ayre and Oxford Inc's behaviour.

Terrible service. Had an issue with repairs and a fob and had to send several follow up emails and…read moreplace multiple calls to get any response, and even then they were not able to help