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    7 years ago

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    Broadway Medical

    Broadway Medical

    1.8
    (38 reviews)
    1.2 mi

    I can't thank the people at New west medical and in particular Faith for their help. We are in n…read morethe middle of a 2 month vacation and ran out of oxygen. Faith went above and beyond to help me get a tank so we can last until we get home. Great customer service!! Thank you so much!

    Broadway medical is now New West and let me tell you, they suck! Well over two months ago my…read moredoctor sent in a prescription for compression socks I waited a week and went in to get them only to be told they didn't have a prescription for me. I contacted my doctor and he resent it. Waited another week went in and was told they had to get approval from my insurance (Medicare and Partnership). They took measurements and told me to give them a week to 10 days, they told me that they would call me when I could pick them up. That was a little over 2 weeks ago. I went in their store today and after they found me on their computer they made 4 or 5 phone calls to other employees to find out what the message on my prescription meant. There were three people working the front end of the store and three or four in back offices. Long story short, I still do not have my compression socks because my doctor ordered one to many refills and the diagnosis was misspelled. Their customer service is terrible, they do not follow up with their clients. When my son and I were leaving, I told him that I was getting pretty aggravated with them and a male employee yelled at me, "You can always take your business elsewhere". I am looking for a different medical supply to do business with. These people are rude and disrespectful. Their right hand doesn't know what their left hand is doing.

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    Broadway Medical
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    Core Care - medicalsupplies - Updated June 2026

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