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    Broadway Medical

    Broadway Medical

    (37 reviews)

    Broadway medical is now New West and let me tell you, they suck! Well over two months ago my…read moredoctor sent in a prescription for compression socks I waited a week and went in to get them only to be told they didn't have a prescription for me. I contacted my doctor and he resent it. Waited another week went in and was told they had to get approval from my insurance (Medicare and Partnership). They took measurements and told me to give them a week to 10 days, they told me that they would call me when I could pick them up. That was a little over 2 weeks ago. I went in their store today and after they found me on their computer they made 4 or 5 phone calls to other employees to find out what the message on my prescription meant. There were three people working the front end of the store and three or four in back offices. Long story short, I still do not have my compression socks because my doctor ordered one to many refills and the diagnosis was misspelled. Their customer service is terrible, they do not follow up with their clients. When my son and I were leaving, I told him that I was getting pretty aggravated with them and a male employee yelled at me, "You can always take your business elsewhere". I am looking for a different medical supply to do business with. These people are rude and disrespectful. Their right hand doesn't know what their left hand is doing.

    An update. After 4 phone calls and a month later the…read moredisputed charge was refunded. I live in a small town with limited resources. When a business of this type operates here they have control of their market. They have every right to make money. But also a sense of compassion, community and consideration would be appreciated. They're dealing with sick and elderly folks.

    Core Care - medicalsupplies - Updated May 2026

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