We have been a client since March 2020. My husband is on oxygen 24/7...we use tanks when traveling, and have a permanent machine at in our home. Lincare in Eureka has been marvelous all these years. Their staff are extremely helpful, professional, and kind! While I usually pick up tanks, hoses, canulas, etc., they also have a weekly delivery day if I'm not planning on going to Eureka. I would recommend Lincare to anyone needing oxygen or cpap equipment! read more

I love Stephanie's promt and caring help with my mom. She went over and beyond to make sure my could have coverage. She worked with us and made the progress smooth and glitch free. Then to top it off, the delivery man Mathias (i think thats his name) makes the drop off process easy-peasy. He even remembers what we are into and asks us how's this and that going. It's the little things that this company does that made me continue using them a year and 1/2 later. There are other options, but why? They are awesome! read more

I've been waiting 10 days so far for a walker ordered by open door on Tydd St Eureka. I fractured my ankle 3weeks ago. Still waiting for Lincare. It doesn't take that long to approve. Years ago I called them for a month .took that long to get someone to answer phone. They said not approved yet DON'T CALL US WE'LL CALL YOU. They never called. Dr switched to Broadway I got supplies the next day. . Stay away from lincare. read more

Great service. Ordered some stuff for my Grandma. Everything arrived quickly and the equipment seems top notch! Will definitely use them again in the future. read more

I returned to Lincare for CPAP supplies this year (2024) after leaving during a period of poor service due to management/staffing issues locally and in regional office. It is my understanding that the personnel issues were resolved. I find the current phone and front desk staff at the local office to be responsive and efficient, which is refreshing. I also had a good experience with the respiratory therapist who set me up with a new CPAP machine and supplies. read more

I met with Lincare Eureka Respiratory Therapist Ann on October 23, 2019. I have an older CPAP. My Lincare's records go back to 2011 but I have been using the machine since 2002. She inspected my CPAP to determine the condition. She spent about a half hour with me in her office. She was very professional and clearly communicated her findings. I will seek her services should the need arise. read more

I have had interactions with Lincare of Eureka for the last 11 years. Over the last several years they have gone from the best DME company to now be avoided at all costs. They have overhauled their management, but continue to have the same issues. They are unable to provide: timely service, or clear communication (three different stories from 3 different employees within one hour). They are consistently understaffed, and had at times operated without a respiratory therapist (meaning they were unable to support their O2 supplies or provide new supplies). AVOID THIS COMPANY AT ALL COSTS. BOTH BROADWAY MEDICAL AND APRIA HAVE GREATLY IMPROVED AND DESERVE YOUR BUSINESS OVER LINCARE. read more

Absolutely the worst medical supply company in Eureka. Completely unprofessional and disrespectful to me. Our insurance approved a CPAP machine and everything was turned in yet after 3 months I had nothing. No phone call, nothing. After placing 8 phone calls with no response I went in to the business. Still zero call back and complete disregard for the patient's life. They told me it wasn't their job to call the insurance company and figure out what was missing. If you go through Lincare expect the worst service ever! I guess they didn't want to deal with me so they sent the file to a different supply company without telling me. Don't rely on them for breathing equipment. read more

i have waiting for almost a year for my machine, i have been told i am on a waiting list. then told my paper work is out dated what the wtf, i am so mad right now. i dont know what i can do. this is not right to treat people this way read more

The reason they have such horrible service is largely because they don't value their employees. No one wants to work for them because they offer a pathetic salary and want extra work off the clock. I was interviewed from a piece of paper after having driven three hours. I don't necessarily have to have the highest salary but these people obviously have taken the DeLorean back to the 80s as far as pay goes. It is actually an insult to those who have worked hard to gain the expertise people depend upon. The sad thing is- customers have the choice between these people and the other company that you can't even reach-- but that's a whole other review. read more

Eric D is literally a life saver! Timely, professional, courteous service. LinCare should be proud to have him!

Excellent company showed me nothing but courtesy, professionalism and timeliness. Showed up on time with the equipment I needed, trained me on it's usage thoroughly. Salesman was prompt and courteous. In as difficult of a time as it is switching to supplemental oxygen he certainly made it as pleasant as possible. Would refer them to anyone!!! read more

Unconscionable. If I could give ZERO STARS, I would. Don't bother with the local office ( they're obviously woefully under-trained). If you want anything done, call the corporate "icare team" at 1-855-937-2238 and wait through 30 minutes of hold music. You will eventually be answered by a real person, who is located in Florida. Quote the Lincare corporate mission statement to them off of their own website ( thanks Google!) Take Notes. Ask for names. Be cheerfully, respectfully persistent. This person on the phone all the way across the country has the power to ACTUALLY get things done. Today I picked up oxygen equipment my (stage 4 lung cancer patient) mother's doctor had ordered as necessary TWO YEARS AGO. Shame on You, Lincare. ZERO stars. read more

Don't even think of it! While the individual staff members are nice, this place is the most disorganized and unreliable option around. Ann the Respiratory therapist is competent and helpful, and Eric who's currently in charge of the office does his best, but the place has run through many staff people since I first began dealing with them in August 2019. They mean well, and maybe it's the rapid staff turnover, but their responses to almost everything gets fouled up. My C-Pap machine is broken? I'll need to see Ann and she's not available for 2 weeks. I finally made an appointment and then was told it didn't exist, that it had been a mistake. It took them many weeks even to arrange for my new machine to arrive. I finally returned the new machine, which I didn't like. I brought in the entire apparatus, tubing, mask, everything. They only registered a receipt for the machine itself, meaning that Medicare won't pay for new tubing etc. They may be personable, but they are not to be relied on to handle matters efficienty. read more

The worst of service with an attitude that they are "going through" some reorganization- e.g. they are incompetent, don't care about patient health or medical necessity. The problem isn't just local service, but from corporate offices all you get is shuffled from billing to shipping to the Eureka office and nothing gets done. Is this any way to run a business that people's health and life depends on? Can we give a negative 5 rating? read more

HORRIBLE! I wish I could do 0 stars. Lincare... more like don't care. Jennifer is so terrible. She hangs up on you. I've been told she hangs up on my drs office when she doesn't like what they are asking for. So rude. read more

NEVER do business with this company! They are inefficient, incompetent, and liars. Spoke to the manager and she bad mouthed Broadway Medical when I asked to have our prescription for a nebulizer machine transferred there. Employee had already refused to do this. What? How can they legally refuse? Long story short, they are horrible!! Go to Broadway Medical or Apria. read more

for those of you in northern california, if you have ever had to deal with these rude people, please, please, please do the same and call corporate on that rude bitch. I wrote this after a rude encounter I had when my boys were sick and I had to go pick up their nebulizers for their asthma treatements. Shame on LinCare for being so rude! To whom it may concern, I am contacting you in regards to an incident that occurred on May 7, 2014 at approximately 3:30. I went in to pick up a nebulizer that was prescribed by my doctor at your Eureka California location for my twin boys. I had not been able to pick up my nebulizer before as my car had been not working and I wasn't able to call as my phone was disconnected. I recognize the communication issue was on my end and my doctor informed me that they had been trying to get ahold of me. I called them and set up an appointment to go pick up my sons nebulizer. I called the office at 3 pm and informed a woman named Samantha that I would be running late as my doctor was taking longer than anticipated and she told me that if they were to service me I needed to make it there before 4:30. I arrived at approximately 3:30 and when I walked in I was greeted by a polite young man unpacking boxes. He was very pleasant and professional(I'm sorry I didn't get his name) as was the other young lady in the office. Samantha, the woman behind the counter was on the phone with what appeared to be an unpleasant customer as I saw she kept rolling her eyes and making no attempt to hide her irritation on the phone. After a long time of waiting, she was still on the phone but told me she had informed Lynnette that I had arrived. A few minutes later Lynnette arrived and from the moment she walked in, she was incredibly rude and disrespectful to me and my twin sons. She asked where the paperwork for our nebulizer was as she couldn't find it then looked at me with scorn and contempt and loudly said "well I didn't have an appointment for this." As it turned out, the office had only received one set of paperwork for one nebulizer and the other nebulizer request was incomplete. Lynette told me that I only needed one and that my twins can share it. I politely told her I still wanted two and she said "you don't need two, they can share one" and I said "actually I do need both and would like both so I can take the one that has the completed paper work now and come back for the other one when the paperwork has been corrected by my doctor's office" at which she still insisted I don't need to take both. At this point I really felt she was overstepping her boundaries. I calmly told her I had understood her but still was requesting the second one at which she rudely asked "WHY?" Now I don't understand this part- is her paycheck compromised by me taking both nebulizers for my twin sons who have a severe case of asthma? I really don't understand what business of hers it was to be pressing for personal details like that if my doctor had already sent in the requests and the insurance was covering it. Furthermore, I don't see why I would have to explain to her that the boys don't like their nebulizer treatments and so I put the pediatric masks on them in their sleep at the same time for which I need two as my twins sleep in separate toddler beds. I bluntly told her "because I do and if my doctor is requesting it and the insurance can cover it I don't see the problem" at which she rolled her eyes and shook her head. Then she retorted with "well they may not and you might have to pay for it" and I said that I was fine with that should it happen. Samantha then interrupted the conversation and said to me in a very unprofessional tone "well they are $240 each" and I told her that I was aware of their price points and asked if she was implying that I could not afford to pay for them at which neither woman had an answer to. For the remainder of the process Lynnette Davis treated me with nothing but scorn, contempt and utter disrespect. At the end I asked her for her district managers office phone number which she refused to and when I asked her if the company she worked for and the office she ran had any standards of customer service she cut me off and yelled at me "no, you're the one who has been disrespectful with me" which I was not. I chose not to argue with her and left with my sons. Now even if I had been rude, which I had not been in any shape, way or form, should she not, as a manager have held her composure and set a better standard for her employees? As someone who did retail management for seven years, I can tell you working with people is hard. The hours are long, the work is overwhelming and people, especially sick people, can wear you out. But in no way does that excuse unprofessional and rude behavior, especially in front of the employees you are supposed to be setting a standard for. read more

I've been happy with Lincare's service. My mom is on oxygen and they've always been receptive to changes in her needs. I have not compared costs with other outfits, i didn't even know there is competition, but have no need to look any further. Perhaps the "rude" secretary has been let go read more

This is the worse company I have dealt with in ages. I bought a CPAP machine from them a little over a year ago. It is a good machine but the personel in that office comes and goes like a revolving door. The person there, at this time, is no help when it comes to getting issues resolved. Last time I talked to the receptionist, she said my bill is not paid. I have Social Security and Blue Shield. She never got in touch with me about this issue and they have stopped sending supplies. When I called all she could do is talk about how many customers she has to deal with and can not help. I called the Doctor had them send another prescription over because the clerk at Lincare said she needed another one. I did this. At this time, ten days later, I am calling billing dept in Washington which I was put on hold for 20 minutes, unbelieveable. After talking to the Billing Dept. she transferred me over to the Supplies Dept. Another 20 minutes on hold. Nothing resolved. Clerk says there is a hold on my account because of the unpaid account. Now I have to call the Eureka Office again and speak to the clerk there where I originally started from. This is a never ending mess. Always been put on hold for more than 20 minutes whenever I have to talk to Lincare and now they say they do not sell the CPAP machine anymore. I would check with Broadway Medical if I had to do this all over again. read more