Services - Coquitlam Nails
Manicure
Manicure and pedicure
Nail fill-in
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I would feel guilty giving them even a star! By far the worst store and owner Kelly! I downloaded yelp just to let others be aware of this nail store and it seems like I'm not the first! They completely screwed up on my nail, made me PAY promising that I can rebook an appointment to come in for them to fix. Kelly the owner promised to fix my nails and completely lied and avoided my phone calls for days and getting the receptionist to constantly tell me she is busy and doesn't know her schedule. BAD ENOUGH THE NAIL JOB WAS BAD , the owner completely lied as if she will take care of me and dicked me around for days!!! They are not sanitized and horrible customer service !
nail broke one day after I got it done And jewels came off two days after I left salon. I have been getting my nails done for 4 years now and have gotten longer nails. Was over priced. Booked appointment days in advance and was scheduled for a acrylic removal, new set and a pedicure. When I arrived they already started working on a fill. I didn't want the older nail tech to re start so I didn't say anything. Once my nails were done I was ready for a pedicure but they didn't know what I talking about. Do not go here if you want good customer service.
Got acrylics for a pricey option because it had good reviews online, the acrylics began to turn clear at the tips on second day, and nail polish chipping off of the acrylic despite me seeing them using the top coat. This is the beginning of the worst. They did not warn me about pressure of getting long coffin which I haven't done before, and put the acrylic bead right to my cuticles- so when, on the third day of having these expensive nails, I lightly bumped into a friend and the pressure of the acrylic being directly on my cuticles tore my REAL nail off underneath completely to the nail bed. It was hanging literally by the acrylic still stuck to my skin not allowing my to fully take off the fake nail, which was trapping my real broken and bleeding nail underneath. I was VERY cautious with these nails and in only 3 days the french tip polish was faded, the tips turning clear, and I'm currently missing my thumb fingers real nail because of their blatant disregard to the basic safety and rules of filing and placement (there should always be space between the acrylic and cuticle so if the nail breaks, your real nail doesn't come off with it) A lot of money for something that lasts in less than a week but damages for longer than a year. Had to go to the hospital to get the acrylic removed because acetone would soak into the raw skin.
Take this as a warning not to go here. When I went to this place, I was extremely excited and had hopeful expectations because I saw their Instagram and was a really big fan of their work. Their nails look awesome! But when I went in, I was extremely disappointed. I explained what I wanted clearly and thought my nail artist (I didn't catch their name) understood. But it took three times for them to attempt to do the checkerboard design I wanted before they passed me off to someone else. The second artist who did my nails was better-- she could actually do the design I wanted, but she didn't make the nails look the same. I also expected her to maybe do something about my ring nail-- I told the first artist I wanted a fire design and showed the picture to the second one as well. But all they did was seal a sticker on, and that was it. When I told the lady at the desk "I can't say I'm happy with this," all that she did was ignore me and smile. The cherry on top of this was that, an hour after leaving, my thumb nail BROKE on the way home. So not only are they dishonest with their customers by not telling them they can't do what they want, but their acrylics and work are extremely faulty as well. Terrible experience overall, and I can certainly say I will never come back to this salon. (Two stars for getting the correct length of my nails and the correct colour. That's it.)
*ZERO STARS IF AVAILABLE* I booked a few days in advance for both myself and my sister. I got a seat first, but my sister had to wait an additional half an hour before she got started. The reason I booked ahead was to get nails done at the same time with my sister and not wait for a spot. We didn't just walk-in... we had an appointment for the both of us at the same time. My nail tech was sweet however, didn't really talk much which was okay. What was not cool is the fact that my nail tip LIFTED OFF (acrylic + gel polish, ) from my actual natural nail in the early mornings of DEC 24. I am absolutely outraged that my acrylic even broke. It has not even been a week. I book the appointments for DEC 19. The nail broke DEC 24. I had to use nail glue to glue it back onto my natural nail. I have had acrylics + gel polish that has lasted longer (2+ was) than this WHILE TEACHING FULL TIME IN A SWIMMING POOL. The same nail also has some gel polish chipping which in my opinion is unacceptable. Especially, since it has been LESS THAN A WEEK of having these nails. I was neither in a pool nor did I do anything heavy duty with my nails. I'm not going to drive all the way back to fix my nail. It's a drive for me. I cannot explain how outrage I am. I got these nails as a treat as I haven't done acrylics in forever. My nail tech did not seem to be experienced as when she shaped the acrylic nails with the drill she made them uneven. The nail tech didn't really seem to either be keen or even care on making the shape of my nails uniform at all. I had to keep pointing out which nail had to be more filed and what not. This did not make for a relaxing experience. This kept me on edge for the entirety of the session. I cannot express how dissatisfied and disappointed at my nail tech. I cannot say anything about the Vietnamese ladies who work there (as they did not do my nails), but the lady who was not Vietnamese needs to be trained more or take more nail courses. I will not come back to this nail salon, because of this experience. I DEFINITELY DO NOT RECOMMEND. It is a waste of time, money, and effort. The photos posted are after glueing my nail on. You can slightly see the "break", but I did try to minimize it as possible. *UPDATE* 9DAYS LATER MY RIGHT POINTER FINGER NAIL BROKE -- Literally not even surprise anymore JUST DISAPPOINTED
I'm never one to complain. Especially since I've been working in customer service for years. Restaurants, stores. Spas... you name it. But this situation left me very frustrated. I try to understand that yes, it's hard times right now with the pandemic. No one wants to work, but we need to pay bills to get by. I feel for everyone working during this time, because I to feel the same way. I got my nails done here and had nothing but great experiences up until recently. The lady who did my nails shaped them out nice, but as you can see from the pics as soon as she started painting them I noticed she kept painting many many layers. And I understand yes it's the colour white and I guess she wanted to make sure it was vibrant. I knew I should have said something right away but I always feel bad for complaining. I would have not complained and wrote this review if they had communicated with me through text. But instead left me on read and didn't say even decide to call back. I even told them I would pay for them to fix the nail polish. Yet no answer. Super disappointed. I really like this place and would travel a bit to get here but after this, never again.
I went to this place three times and the first two times with olivia was perfect she was so professional and clean and neat very careful. Today I went with another person a guy that I don't know his name. Look unnatual and proffecinal is my nail not!! Look at all the edges and shapes. So unproffesional! I tiped him but I never gonna come back to him. Just go with olivia from now. I regret why I booked an appointment today while I knew that olivia wasn't there today
I got a set of acrylics from here and they came out pretty good and I was happy with the results. The lady who did my nails was very sweet and polite. My only complaint is that they weren't filed that good because some of the edges are splitting. Also some of them look a little weird from the side and are shaped weird.
I'm back with another review. i've been going here consistently over the past few years now and can't say i've ever had a bad experience! Today i went in and i messed up when i asked for what kind of manicure i wanted. when i got there they seemed a bit confused but completely turned around the experience. Not only did they do a fantastic job on my shellac but she apologized many times, we had some amazing conversation and said "We wish all of our customers were like you Leanne". I decided to go for it and just get a full shellac manicure instead of just the polish. Landa knocked it out of the park and took care and precision, She was so sweet, Irene was also chatting with me and was absolutely wonderful too. Shoutout to these ladies! read more
5 years ago
Came here a week ago to get a fill - the woman Sophie I worked with would not listen to me when I told her I wanted to change the shape. They came out a completely different shape than what I went in there with too. The nail techs were not nice. She was clearly in a rush because she was calling people while doing my nails. At the end, she commented on how she doesn't like the matte finish I wanted. Now a week later, the colour is completely chipping off of the nails, and when I called to ask for a fix - I was informed it's possible I'll be charged. I've never had colour chip off - especially only after a week. I will never be going back here, and I recommend you don't either! read more
6 years ago
9 years ago
I would feel guilty giving them even a star! By far the worst store and owner Kelly! I downloaded yelp just to let others be aware of this nail store and it seems like I'm not the first! They completely screwed up on my nail, made me PAY promising that I can rebook an appointment to come in for them to fix. Kelly the owner promised to fix my nails and completely lied and avoided my phone calls for days and getting the receptionist to constantly tell me she is busy and doesn't know her schedule. BAD ENOUGH THE NAIL JOB WAS BAD , the owner completely lied as if she will take care of me and dicked me around for days!!! They are not sanitized and horrible customer service ! read more
7 years ago
nail broke one day after I got it done And jewels came off two days after I left salon. I have been getting my nails done for 4 years now and have gotten longer nails. Was over priced. Booked appointment days in advance and was scheduled for a acrylic removal, new set and a pedicure. When I arrived they already started working on a fill. I didn't want the older nail tech to re start so I didn't say anything. Once my nails were done I was ready for a pedicure but they didn't know what I talking about. Do not go here if you want good customer service. read more
4 years ago
I love my nails! So beautiful. Lindy did an amazing job and she was very welcoming and nice read more
5 years ago
Got acrylics for a pricey option because it had good reviews online, the acrylics began to turn clear at the tips on second day, and nail polish chipping off of the acrylic despite me seeing them using the top coat. This is the beginning of the worst. They did not warn me about pressure of getting long coffin which I haven't done before, and put the acrylic bead right to my cuticles- so when, on the third day of having these expensive nails, I lightly bumped into a friend and the pressure of the acrylic being directly on my cuticles tore my REAL nail off underneath completely to the nail bed. It was hanging literally by the acrylic still stuck to my skin not allowing my to fully take off the fake nail, which was trapping my real broken and bleeding nail underneath. I was VERY cautious with these nails and in only 3 days the french tip polish was faded, the tips turning clear, and I'm currently missing my thumb fingers real nail because of their blatant disregard to the basic safety and rules of filing and placement (there should always be space between the acrylic and cuticle so if the nail breaks, your real nail doesn't come off with it) A lot of money for something that lasts in less than a week but damages for longer than a year. Had to go to the hospital to get the acrylic removed because acetone would soak into the raw skin. read more
6 years ago
Take this as a warning not to go here. When I went to this place, I was extremely excited and had hopeful expectations because I saw their Instagram and was a really big fan of their work. Their nails look awesome! But when I went in, I was extremely disappointed. I explained what I wanted clearly and thought my nail artist (I didn't catch their name) understood. But it took three times for them to attempt to do the checkerboard design I wanted before they passed me off to someone else. The second artist who did my nails was better-- she could actually do the design I wanted, but she didn't make the nails look the same. I also expected her to maybe do something about my ring nail-- I told the first artist I wanted a fire design and showed the picture to the second one as well. But all they did was seal a sticker on, and that was it. When I told the lady at the desk "I can't say I'm happy with this," all that she did was ignore me and smile. The cherry on top of this was that, an hour after leaving, my thumb nail BROKE on the way home. So not only are they dishonest with their customers by not telling them they can't do what they want, but their acrylics and work are extremely faulty as well. Terrible experience overall, and I can certainly say I will never come back to this salon. (Two stars for getting the correct length of my nails and the correct colour. That's it.) read more
8 years ago
*ZERO STARS IF AVAILABLE* I booked a few days in advance for both myself and my sister. I got a seat first, but my sister had to wait an additional half an hour before she got started. The reason I booked ahead was to get nails done at the same time with my sister and not wait for a spot. We didn't just walk-in... we had an appointment for the both of us at the same time. My nail tech was sweet however, didn't really talk much which was okay. What was not cool is the fact that my nail tip LIFTED OFF (acrylic + gel polish, ) from my actual natural nail in the early mornings of DEC 24. I am absolutely outraged that my acrylic even broke. It has not even been a week. I book the appointments for DEC 19. The nail broke DEC 24. I had to use nail glue to glue it back onto my natural nail. I have had acrylics + gel polish that has lasted longer (2+ was) than this WHILE TEACHING FULL TIME IN A SWIMMING POOL. The same nail also has some gel polish chipping which in my opinion is unacceptable. Especially, since it has been LESS THAN A WEEK of having these nails. I was neither in a pool nor did I do anything heavy duty with my nails. I'm not going to drive all the way back to fix my nail. It's a drive for me. I cannot explain how outrage I am. I got these nails as a treat as I haven't done acrylics in forever. My nail tech did not seem to be experienced as when she shaped the acrylic nails with the drill she made them uneven. The nail tech didn't really seem to either be keen or even care on making the shape of my nails uniform at all. I had to keep pointing out which nail had to be more filed and what not. This did not make for a relaxing experience. This kept me on edge for the entirety of the session. I cannot express how dissatisfied and disappointed at my nail tech. I cannot say anything about the Vietnamese ladies who work there (as they did not do my nails), but the lady who was not Vietnamese needs to be trained more or take more nail courses. I will not come back to this nail salon, because of this experience. I DEFINITELY DO NOT RECOMMEND. It is a waste of time, money, and effort. The photos posted are after glueing my nail on. You can slightly see the "break", but I did try to minimize it as possible. *UPDATE* 9DAYS LATER MY RIGHT POINTER FINGER NAIL BROKE -- Literally not even surprise anymore JUST DISAPPOINTED read more
8 years ago
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6 years ago
I'm never one to complain. Especially since I've been working in customer service for years. Restaurants, stores. Spas... you name it. But this situation left me very frustrated. I try to understand that yes, it's hard times right now with the pandemic. No one wants to work, but we need to pay bills to get by. I feel for everyone working during this time, because I to feel the same way. I got my nails done here and had nothing but great experiences up until recently. The lady who did my nails shaped them out nice, but as you can see from the pics as soon as she started painting them I noticed she kept painting many many layers. And I understand yes it's the colour white and I guess she wanted to make sure it was vibrant. I knew I should have said something right away but I always feel bad for complaining. I would have not complained and wrote this review if they had communicated with me through text. But instead left me on read and didn't say even decide to call back. I even told them I would pay for them to fix the nail polish. Yet no answer. Super disappointed. I really like this place and would travel a bit to get here but after this, never again. read more
5 years ago
I went to this place three times and the first two times with olivia was perfect she was so professional and clean and neat very careful. Today I went with another person a guy that I don't know his name. Look unnatual and proffecinal is my nail not!! Look at all the edges and shapes. So unproffesional! I tiped him but I never gonna come back to him. Just go with olivia from now. I regret why I booked an appointment today while I knew that olivia wasn't there today read more
6 years ago
6 years ago
I got a set of acrylics from here and they came out pretty good and I was happy with the results. The lady who did my nails was very sweet and polite. My only complaint is that they weren't filed that good because some of the edges are splitting. Also some of them look a little weird from the side and are shaped weird. read more
10 years ago
I do believe yelp is hiding their good reviews. I just got my nails done here a few days ago and I have no complaints. I'm from Los Angeles and after years of getting my nails done I found one place there that did them perfectly each time. Didn't think I'd find another one here but decided to just give this one a try since it's just a block from me. I got Vina I believe her name was, and she was very gentle and kept making sure every nail was even. They used new files on me and she even sanded down the sides to keep em from being too harsh on the edges of my nails. Had a good experience over all read more
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More info about Coquitlam Nails
2962 Glen Drive
Coquitlam, BC V3B 0G5
Canada
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(604) 475-2962
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