Here are the adventures I had with Copy King:
I'll start with the pro's: quick response time initially and fair quote for the job I wanted. They responded to all of my initial emails promptly, and called when they had questions. After the ordeal was over, the owner called to apologize and offered to reprint the whole job. I appreciate this, but we had already gone with another company to redo this print job. The actual print quality was ok, not great. Just not the scoring and cutting.
Here is the list of reasons I will not be back: I was told my print job would be done on Wednesday or Thursday, I ordered on a Tuesday. By Friday at 2:30pm, I had still not heard anything. When I called to check on my order, I was told- the invitations were messed up during printing, by spatter from their machines. Yet, no one had called to update me. And they needed to reprint the order. I asked if I could come see them, and check if they were usable, I did not have time to wait for it to be done again. Went and saw them, and they looked usable, and I was offered a discount for the error. I received an invoice that included fees for cutting, scoring, and folding. which were not included in the quote I received. Even though I made sure it was listed in the email with what I needed. I was told I would be called once the order had been scored and folded, which never happened. So I did not receive my order on Friday, which was already past the date I was told they would be completed. So I waited outside the building on Monday morning to pick up my order. They open at 9 according to their sign. At 9:10 an employee opened the store. She said- oh, you didn't pick these up on Friday? And I replied- did you give me a call on Friday to tell me they were ready? She responded that she thought I was going to come back at some point. I said, do you remember writing down my phone number and telling me you would call me when it was done, since you didn't know how long it would take, and she said- oh yes, I do remember that, I'm not sure what happened. So I took my invitations, and headed in to work. These are for a company event. When I got to work and looked at the finished product, I was horrified. They were folded crooked, the edges look horrible, the cuts are crooked, and they are all different sizes and colors. I immediately drove back and returned the invitations stating we would be using a different company.
When he owner called later that morning to apologize, he did offer to reprint the whole job. Stating this is not the kind of quality they normally release, and he doesn't know what happened this time.
If I wasn't in such a rush for this order, I may have taken them up in this offer. I made it clear from the very first email that time was incredibly important, and the entire reason I was using them was because they quoted me the fastest turn around time. Which did not even come close to happening. read more