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    Itek

    Itek

    (1 review)

    I do not recommend working with this business. From the time I began working with them, the sales…read moreperson made it clear to me that the project would be possible. Once production began, it was a totally different story. The first proof created was far from the outcome communicated. After explicitly communicating time sensitivity and my need for overnight delivery, the proof was sent ground. Meanwhile the sales person informed me it had been sent overnight. My client's deadline was passing. Luckily I was able to secure a extension in order to accommodate this company's workload from other clients. Again their sales person told me that they would be able to make a second proof. We agreed to delivery dates and I did all the digital pre-production work necessary to empower their pre-press team. This included sending detailed notes to ensure additional miscommunication would be avoided. Understanding that I was beyond my client's deadline, this business then cancelled the job because they did not feel that they could actually execute the product. They left me empty handed and without time to source an alternative vendor. Stuck between a rock and a hard place with no alternative option, I communicated my willingness to except whatever their best attempt might yeild. Still, they refused to complete the job after weeks of work and hundreds of dollars spent. It is clear that there is a tremendous lack of actual printing knowledge within their sales team and that the company is not concerned about honoring their commitments to customers. If you are looking for a reliable, professional print vendor, look elsewhere.

    The UPS Store

    The UPS Store

    (20 reviews)

    Be careful if you are returning merchandise here…read more There's a new staff person (a young blonde-haired man) who doesn't seem to be properly trained and inaccuracies of your return/tracking receipts could cost you money. Standing in line, I was watching him taking care of an elderly lady that was having some difficulty with her returns and I watched him roll his eyes multiple times. She was being polite but he seemed to be visibly annoyed. When it was my turn, I had four (4) packages to return to Amazon. If you're unfamiliar, Amazon's return/refund process begins with the scan of your package at the shipping facility. If it's not scanned properly, you don't get your refund (or it can make it difficult). When I left, I realized that I had four (4) tracking receipts but he had double scanned one of the items and not scanned another. In addition, one of the scanned labels showed a zero (0) weight which could cause a vendor to believe that nothing was in the box if the box was lost in transit and I tried to show that I properly returned it. I had to drive back to the store. When I came back to the store, he seemed annoyed/rushed when looking for my packages. When he finally found them he scanned the package that had not been previously scanned but did so with someone else's package on the scale. This caused my tracking receipt to illustrate a weight that was three times what it actually was. It would seem that he isn't aware that these kind of mistakes can cost customers considerable money if the items aren't properly scanned, and then get lost in shipping. It would also seem that he needs remedial training in customer service and courtesy.

    This store use to be great, not sure what's going on. I've brought an expensive bag to be returned…read moreto the store and twice they have shipped it to me!! I am beyond pissed. And a second package I brought n is now lost. So that's $400 bucks I need to be credited for. I have no idea how to resolve this. But now I have to go back to the store for the 3rd time. Bottom line use another store.

    Copy Clone - copyshops - Updated May 2026

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