I give Kevin and Justin 10 stars!! So glad I found them!! Here's why: integrity, methodical and careful approach to the problem, they are both very knowledgeable and capable, they are both extremely helpful and generous with their time, and their excellent character! Yes, I said character and integrity. These qualities quickly became evident in a few minutes of their friendly conversation about what I needed. I was greatly impressed by how genuinely they cared about me and my computer problem, and the obvious pride they take in doing each job right and doing it well. You can trust these gentlemen to do the best job possible for you. And if you need it fast, they will do their best to accommodate you. All this at very competitive prices!
Here are the details: My old Toshiba laptop crashed, and it had been weeks (months?) since I had backed up my work. I know, no excuse, but you're in the same backup boat so don't judge me. Until COVID, I had access to a rather extensive company IT department, and with that option now gone, I was stuck. I began looking around, asking around, Googling, Yelping, etc. I even asked the T-Mobile guy who was facilitating my migration from Verizon, just because he was such an obviously tech-savvy guy. Good thing I did. Without hesitation, he recommended the Copy Center. I balked at going to a copy place for a serious computer repair, but the T-Mobile guy said they refer all of their phone repairs over there, and they repair computers, too. It was only a block away, so no harm in checking it out.
Here's what I learned: first of all these guys GROUND themselves when they work on your stuff. Generally speaking, only old guys know how critical this is, but I'm one of them. Most techs today do not do this, so a slight misstep could fry your system and you would never know why. Kevin and Justin had me right there (it was obvious that their knowledge base and skill set were exemplary), but the good news continued. Rather than assuming anything from my description of the symptoms, they began by trying to start my laptop to see what it did (or didn't do). From there they explained to me each of the parts that could be causing the issue, and the remedy for each.
They determined that the battery was indeed dead as I had said, then they tried a static discharge (a simple fix if that's the problem). When that didn't work, they tried their universal variable power supply to see if all I needed was a new power cord (another cheap quick fix if it works - it didn't). At that point, they knew the problem was the motherboard - not worth fixing. I needed my data from the hard drive, so they pulled out the drive and scanned it for viruses. After eliminating any viruses, they determined that the drive was still good and readable, and then they inserted it into this neat little box which allows me to use it on any other computer as an external hard drive. Kevin showed me how to access all my data on it, and I was good to go. I had all of my data on a now useable external hard drive. And the price was very reasonable!
Wait - there's more! I had purchased a brand new laptop (BTW, if you're wondering what computer to buy, talk to these guys first!), but was having trouble setting it up. Kevin told me to bring it in and they would help me. He walked me through the set up process, which took a long time, but he was patient and saw it through to the end. Then he downloaded Spotify and Mozilla for me, and then he downloaded the virus scanner he recommends and wrote out the instructions for using it.
I had brought with me the latest version of MS Office which I needed to install. Kevin walked me through that, too! The version I had purchased was the "one-and-done" single use version (as opposed to the subscription version). Microsoft makes a big deal about only being able to install this product on ONE device and NO other device. My old computer had a prior version of the same thing. After inputting the unique code, we got to the download page, and there were TWO versions of Office available in my MS account. One was the previous version from my old computer which I supposedly could not use again. We tried downloading that one and it worked just fine. I didn't need the new version of MS Office. Kevin suggested that I try to get my money back for it. Even though it had been over four months since I bought it, and even though we had scratched off that weird stuff covering the unique entry code, I got my $125 back! So, after over two hours of computer set up and software installation, I had my new computer all ready to go. Kevin even started the backup process for me, transferring all of my files from my old (now external) hard drive to my shiny new computer. Again, what he charged for all of this was extremely reasonable. I left feeling like part of the family, confident that I now have a friend who will help me with any future computer issues that may arise! Thank you Kevin and Justin!! read more
