horrible customer service. They act like they are doing you a favor by doing your print jobs…read more Employee Hunter is especially rude and unprofessional

Micheal and his team were a delight to work with. I had a large print order that was executed…read moreperfectly. They also gave me a good deal on mailing the items out.

Beware of Discrimination from Jordan Parks; Assistant Manager…read more I've directly emailed the owner, Derrick Long, 8x times and still no response on his employee's actions. Thursday, May 7th around 10:20am, I came into Store 7506 to drop off a few Amazon business returns and needed help with other products. I was acknowledged by Jordan Parks, who was stocking a shelf, and she automatically directed me towards the Self Drop-off Kiosk, but I walked over to the front registers and set my packages down in front of me. Jordan Parks aggravatedly stated I needed to use the Self Drop-off Kiosk and I told her "I did not want to use that and I needed my packages checked in at the front registers because I wasn't just dropping off." She then came over to me at the front registers with an attitude, picked up my packages that were basically still in my hands, then took them to the Self Drop-off Kiosk and started to scan them in. I stated to her, "I want them checked in at the front and I need other products", but Jordan Parks stated "if I didn't like it, I could go to another store, there are 3 others in the area!" At this point I was confused and astonished for how she was treating me, I said to her "if a customer wants to use the front then that should not be problem, if you don't know how to treat customers then you should find a different job other than customer service." I asked her for her name and who the manager is, and she lied and said her name is SARA and is the store manager. Her real name is JORDAN PARKS and she is the assistant manager, not the store manager. I went and picked up Devonta's business card who I've always had a pleasure interacting with. At this point, words were being said back and forth, cannot really remember it all, but she kept saying that I was "entitled", not sure if it is because I am Caucasian, or because I didn't want to listen to her demands, seems like a common thread though according to different reviews other than Google. I grabbed my package out of the bin since now I didn't trust her, Jordan Parks told me I need to leave and that she was calling 911 when I said I was calling UPS Corporate for her actions. She said she could refuse service, more words were said back and forth and she said she was calling 911 to have me trespassed. I left the store with my packages and sat in my car while speaking with UPS Corporate. Two police officers arrive; I tell them the situation and they spoke with Jordan Parks, then they left. Jordan Parks literally called 911 because she didn't like what I was saying about her customer service and that I was calling UPS Corporate on her. Amazing! I did not arrive there cussing at her as she wants to claim, this all stems from Jordan Parks and how she treated me the second I walked in to the establishment. I've been doing business with this location for years without an issue until Jordan Parks. Devonta has always been professional and always a breeze to talk to when needing help. Jordan Parks should not be interacting with customers; she should not be in management. I've asked numerous times for store cameras to be viewed to prove my claims. Personally, I do not like using the Self Drop-off Kiosk, I've had packages lost before from this location, and with the number of packages I bring to this store, it's better for me sending business returns and business materials by using the front register. The Self Drop-Off only records if it was dropped off in a bin, it does not record UPS possession only if/when it's scanned at the UPS Hub, so if it comes up missing it's not UPS's responsibility. Anyone can grab a package out of that bin and be out the door with no one knowing. Jordan Parks continued to lie to UPS Corporate, of course. If she was in the right all along, and did nothing wrong, she wouldn't have had to lie about her name being Sara instead of Jordan Parks from the very beginning. Curious if Derrick Long will respond to his employee's actions, or if Jordan Parks is responding to his Google reviews, guess we'll see..

I'm not a frequent review person but I had to add a review for this UPS location because Devonta…read morewas SO helpful. So quick, kind, and friendly! Going to the post office isn't often the most fun of tasks but I was so floored by what a nice experience I had. Thanks Devonta!

They have gotten really money hungry over the holidays. I return Amazon stuff at least once per…read moremonth. They box the merchandise, tape it up, and mail it at no charge. Just show them the return authorization, they scan it, and give a big thank you. Today, I was told they couldn't just scan the return ticket, I had to print it out. But, they would print it for $3.50. Plus, they wanted $1.50 to put one strip of tape on the box. So $5.00 to ship what was free for the past many weeks. I guess they don't get enough $$$ from Amazon?

Went to drop off an Amazon package today. Sunday morning and only 1 person working - long line. The…read moreyoung lady working was so kind and patient and didn't get frazzled at all. She addressed each person, multitasked and was over the top kind. Just felt the need to recognize her because I would not have been handling it that well. Her name was Avery.

I have used their printing services twice since moving to this area. I can't say enough great…read morethings about their prompt service and professional customer service. The prices are reasonable and the entire process is very convenient. You can submit your documents and pay online. East Point Printing has a new loyal customer!

If you are a freelancer or vendor, do not work with this business without full payment upfront…read more In July 2025, I was hired by Allan Hill--who represented himself as the owner--to complete design work for a City of East Point project, including a double-sided flyer and a custom infographic. I delivered everything on time and completed all requested revisions. Before the work started, Allan spoke extensively about how other "Black-owned businesses" don't support each other or don't pay. Ironically, that ended up being exactly my experience with him. After completing the work, I was never paid as promised. Instead, I was given months of excuses--most often that he was "waiting on payment" from the City of East Point--even though my agreement was with him and his business, not the City. At one point, I was invited to dinner under the pretense of discussing additional projects. No business was discussed. Instead, he made personal advances that I declined both in person and again via text. After I made it clear I was not interested, communication changed immediately--calls went unanswered and the excuses about payment increased. What stood out the most was the contrast. During that same dinner, Allan bragged about his connections, businesses in other states, and expensive purchases--including cars he bought for his brother and son, and a new car he was considering buying for himself for his birthday. Yet throughout this entire time, I was repeatedly told he didn't have $600 to pay for completed work. Nearly a year later, I have received only $100 toward a $600 invoice, and that payment didn't come until November 2025. After that, I was told I would receive the remaining balance within a couple of weeks, but I have not heard anything since. Communication also became increasingly rude and hostile, as if I was bothering him or asking for a favor instead of requesting payment for completed work. The entire interaction is documented. I have emails and text messages showing the full timeline--from initial outreach to delivery to repeated promises of payment that were never honored. This experience was unprofessional, misleading, and a complete waste of time. Proceed with caution.

These guys are awesome. Always courteous,helpful, and informative whether it's printing or shipping.read more

The customer service is always exceptional. The store location is always neat & clean. You can be…read moresure to be engaged in an uplifting conversation while conducting any of your needs, business or peesonal.

Shout-outs to Phil, Matt, Robbie, & Micki! I showed up on a Friday with an extensive project idea…read morein mind. I vend at markets and sell clothes. This time, I wanted to sell my own designs & needed 10 shirts by the next weekend. Despite its complications, everyone at the EAV Copy Center was patient & thorough while working with me! Great communication and overall I had a wonderful experience with the whole staff. They even finished all 10 shirts by the time I went to pick them up!! (Estimated turnaround was a few days) There's also a sweet doggie behind the counter sometimes. These guys turned my dream vision into a reality; absolutely recommend for any of the services I sold out, & immediately went ahead & placed an order for 5 more shirts from them the next day I specifically had DTF & DTG services.

These folks are great. I highly recommend their work--and the customer service is top notch…read more Also, there was a dog there.

Amazing customer service and the prints were just what we needed!…read more The owner responded instantly and quickly on Yelp to answer all of my questions.

Everyone was so helpful and sweet. I needed some things done for a funeral and have been so…read morescatterbrained it was refreshing to receive such warmth and efficiency. Will definitely be doing all of my printing with them in the future.

Outstanding customer service and amazing prices ! The staff was welcoming, Inviting, and my papers…read morewere printed asap.

From the owner: "Print & Ship Hub is the go-to resource for packing, shipping, printing, notary, shredding and…read moreother business services. Gladly servicing the residents and businesses of Rockdale and Newton Co. Our dedicated retail specialists provide Super-Star Customer Care—we focus on saving you time and money, by ensuring you get the right products and services at the right price—in a single, quick visit. In addition to our pack and ship service, we are also Rockdale/Newton Counties. premier copy, print, fax and document services center. Also offering additional services including Mailboxes, Notary Services, Retail Office Supplies, Passport photos, international shipping, Sublimation services and More..."

I had to make some returns for Amazon & AT&T so I stopped by this UPS store. Just my luck -- their…read moreInternet went down when I was there so the employees were scrambling. I could tell they were drowning. Despite the chaos, this one employee was super kind enough to help me with my Amazon return. He told me it's an offline return but he can scan it when it goes back on. Unfortunately, I would have to wait until tomorrow for the AT&T return. I tried not letting it bug me because the employee was trying to be super helpful. I returned the next day and another employee was able to help me with the AT&T return very quickly. Everyone here was super kind -- I know there's not much to review about UPS stores but I was impressed with the service here. Knowing that this place is the nearest UPS location, I can't wait to continue my loyalty here!

I don't normally write reviews like this, but this interaction was creepy, intrusive, embarrassing,…read moreand completely unnecessary. I came into this UPS Store with my partner to make several returns. The manager was initially helping me. One return involved a private clothing item, and the return information displayed a picture of it. I intentionally covered the picture while leaving the barcode completely visible. My partner was standing right next to me, and I was simply trying to protect her privacy and avoid embarrassing her. Instead of scanning the barcode and professionally processing the return, the manager questioned why I was covering that particular picture and commented that it was "funny" that I covered this one when I hadn't covered the others. Why was what I chose to cover any of his concern? I told him exactly that. Rather than taking the hint and moving on, he continued discussing it and specifically pointed out that he could still see the picture. That's where the interaction went from unnecessary to downright uncomfortable. My partner was standing there visibly embarrassed while a male manager continued drawing attention to a private item that I was deliberately trying to conceal. If someone is clearly covering a private image, why are you so concerned with what's underneath it? And why make a point of telling us that you can still see it? His behavior felt creepy and inappropriate to both of us. My partner is also a frequent customer at this location, which made the entire situation even more uncomfortable for her. At that point, I refused to complete that particular return there and decided to take it somewhere else. The owner eventually came out, heard what happened, apologized, and said he would "talk to" the manager. I appreciate that he apologized, but considering how uncomfortable and embarrassed my partner had just been made to feel, that response didn't give me much confidence. Then, when I took the store's card because I intended to leave a review, the owner's concern turned to how a negative review could affect the ratings he had worked so hard to build. I understand working hard for good reviews--but customers shouldn't be expected to protect a business's rating after having a bad experience. Reviews are supposed to reflect how customers are actually treated. This could have been incredibly simple: scan the barcode, respect the customer's privacy, and move on. Instead, something private was unnecessarily called out in front of my partner and turned into an embarrassing and uncomfortable interaction. We'll be taking our business elsewhere, and I will be reporting the incident to The UPS Store customer service. The owner was more concerned about his review rather than taking immediate actions. The female employee was helpful to take over.

I have lived in dunwoody for many years, but somehow missed SOHO…read more Well the owner Adam has been posting many pro-Dunwoody things on FB so I figured when we need to get a couple things done we would try them out The three staffers were very helpful and friendly Mailed a UPS package, with good advice for best way; Got two docs laminated; and my wife even bought a very nice facemask. We'll be back oh its a few doors down to the left of Kroger on Jett Ferry, but you can see their sign from Kroger . Everyone masked and covid protected.

These guys do a great job and I appreciate the way they handle customers. Coffee would be a great…read moreaddition.