Can't think of anything good to say. Never answer the phone or respond to Emails at allread more

Our mother was in this place for a month (Jan. 2024) and developed C-Diff. Instead of being…read moretreated for it, they let her suffer (and I do mean SUFFER) in agony, and when she was soiled, they wouldn't clean her up for hours. We asked for her to be bathed so her skin wouldn't be so irritated, but they only bathe residents once a week, no matter what. They placed her soiled clothing in garbage bags for family to take home to wash, and the stench in her room from the bagged up, infectious, laundry was over whelming. When we brought our concerns to the powers that be, we were told, in a nutshell, that if we didn't approve of how they did things, we could pack up our mom and leave. This wasn't a one-time event... the entire month she was there she was ignored, forced to eat (which made her vomit), the daily PT was was to receive was sporadic at best. This was our first experience with transitional housing (rehab) and did not know what to expect, but we sure expected better than what we got! We will NEVER use this place again!!! And.... two days after being released from this "care" facility, our mom was back in the hospital because the C-Diff was that bad. Their lack of care made our mother very, very sick. Zero out of five stars. Not recommended. Wish they could be closed down.... Or fined.

My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

Before considering Heathers I'd encourage you to look at other properties instead…read more We intended to ease mom into assisted living at Heathers Manor by starting with an apt. at Heathers Estates, but we have lost our confidence that this is the best place for mom. To be fair, it may be that Heathers simply follows policies from parent company, Transforming Age. They arent exactly paragons of customer service either. All calls go to voice mail and I have never received a response to email inquiries. When submitting questions to Lang Nelson when considering their properties, I received an answer within a day. We are now moving to a Lang Nelson property, which also has more advanced care options when that time comes. Ironically, they used to own Heathers and it was hard to get an opening. Now, even in a tight housing market, they have more than 20 unrented apts. It's a downward spiral; less rental income means a tighter budget. A tighter budget means skimping on amenities and deferring maintenence, which will likely cause even more people to leave. Everyone here talks about how much it's gone downhill since TA bought it. Still, we had made good friends there, and when a 2 br opened up in December, we requested a transfer. We saw the apt twice, it didnt need major renovations and we assumed a February move in date. After no response or follow up we asked the director. Her response: On Monday, February 14, 2022, 03:29:54 PM CST, Kristel Lastine @heathersmanor.orgwrote: Are you aware of what the process is for apartment transfer? There is nowhere that states if a resident wants to transfer we must approve. So it is up to our discretion in the first place. My response: I was just going by the lease agreement. It basically says it's at tenant request and the fee is $1000. Other tenants confirmed that experience. Why was that process not followed? On Thursday, February 17, 2022, 01:33:02 PM CST, Kristel Lastine @heathersmanor.org wrote: I am aware of the lease wording. Yes, this was updated and changed per corporate for various reasons. The things we liked best about Heathers was the courtyard access and their indoor pool and spa. But the spa has only one working jet and is perpetually out of order. It's currently been out of order for over a month, and they may comsider it too costly to repair or replace. The pool is usually not properly heated and it's now closed evenings and weekends, the most popular times. There's a waiting list to get a garage. Some of them were destroyed by a fire and weren't rebuilt. Some of them flood during heavy rains or snow melts. They also transferred the director to another property without replacing her; stretching the Manor director to manage both properties. The Manor gets most of her time and attention. She schedules one monthly meeting to address Estate tenants' concerns but mire than once rescheduled because she had more important things to do. Concerns or questions directed to her from Estates residents are treated as an annoying intrusion rather than an opportunity to provide any customer service. My questions and concerns have either been ignored or rudely dismissed. We didn't consider Lang Nelson the first time, assuming that a church owned non-profit would provide the most compassionate care, but we found that a for-profit business who knows that full occupancy maximizes their revenue and focuses on retaining their tenants provides a much better experience. Update: after following Heathers move out instructions, including cleaning the closet door tracks with cloth covered knife or screwdriver, we arrived to early move in at Cedarwood to professional cleaning crew preparing our new apt. We were concerned about move out deadline of noon on 31st. Mind you, with 20 vacant apartments, On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine On Thursday, February 24, 2022, 09:03:02 AM CST, Kristel Lastine @heathersmanor.orgwrote: Hi Deb - Per the lease if you extend to April 2 this would technically leave you responsible to pay through the whole month. Cedarwood said come early, no problem That pretty much embodies their different approaches to service. Ironically, if the director didn't dismiss our request to move to a two bedroom apt, we wouldnt have discovered the Lang Nelson experience. It's the single best thing we got from our Heather's experience.

The property is very outdated and expensive for the building location is not near anything that is…read moreavailable for Food or shopping the parent company

I wish I could give 0 stars. This place can plainly see that my elderly relative is being taken…read moreadvantage of by a relative who flew in from out of state, but because she was lucid during ONE cognitive assessment, she was deemed of sound mind, even though her caseworker has seen otherwise. This place is doing the absolute minimum to protect my elderly relative, saying their hands are tied. What they are doing are trying to cover their own butts. This is not the first interaction we have had with St. Therese Nursing Home, and in fact I previously worked at the Nursing home in New Hope. Avoid this place like the plague!During a visit in trying to protect our relative, I had my first ever panic attack (yes, this place has caused me this much distress), and instead of calling me medical attention, they called security and the sheriff to escort me out! During the middle of a panic attack where I could not move my seized hands or legs! This place is disgusting.

From the owner: Transitional Care by Saint Therese, located on the fourth floor of North Memorial Health Hospital,…read moreprovides a bridge between hospital and home. While you no longer need hospitalization following an illness or surgery, you might not be ready to return to your independent lifestyle at home. That's where Transitional Care by Saint Therese and Ascend Rehabilitation, our wellness and rehab division, come in. We are your trusted partners to help you get back to you. Services at Transitional Care by Saint Therese include transitional care, skilled nursing, rehabilitation, therapy and wellness, pastoral care and therapeutic recreation. Our personalized programs are designed in collaboration with your medical team to provide the highest quality of therapy and care, so you can return home and to your routine as soon as possible. Contact us today.

Office experience:…read more The front desk operator will hang up on you if she does not want to do a task that is not to her liking...

Both our parents were residents of the transitional care/rehab unit at various times over a few…read moreyear period (2021,2024)If you are considering care here please be cautious. We moved both our parents out of the facility due to our concerns for their safety and wellbeing. We raised concerns multiple times with several levels of leadership and did not see any significant change in care. We were assured that improvement was/is occurring but we did not see the fruit of these apparent efforts. We have concern for others seeking care. Be aware that a care facility can meet state assessment benchmarks but still provide substandard care on a day to day basis. We found this to be true here. The other negative reviews we read totally line up with our experience. Our loved ones deserve better.

My mother-in-law moved to The Heathers in June of 2025. It was the best decision ever. My husband…read moreand his sister toured a LOT properties. My MIL was very nervous at first and there definitely was an adjustment period. But, the staff and other residence were super welcoming. After six months, she has found her people and has settled in. She loves going to her exercise class, hanging out on the front patio (weather permitting), and coffee clutching with her friends in the great room. The food is really good. Homemade soups! The units are well-maintained and perfectly sized. Did I mention that the staff is kind and helpful? We love it!

I am a Family Practice physician who has over 30 years of experience working with assisted living…read morefacilities. My father is 83 years old and suffers from multiple medical problems including dementia and unsteadiness secondary to peripheral neuropathy with frequent falls. We made a decision as a family to move him into the Heathers Manor in Crystal MN earlier this year. This turn out to be a nightmare of a decision for which I would give a negative star rating if I could. Three incidents during his first two weeks of residency that made us move him out of this facility as soon as possible. In the first incident a staff member came in to put him to bed a couple hours before his usual bedtime and he told her that he wasn't ready to go to bed yet. This staff member subsequently stormed out of the room and slammed the door shut. When he called the nurses station a couple hours later so that he could be put to bed, no one came to his assistance so he called 911 and the paramedics came to put him to bed. In the second incidents his significant other took him out for dinner. When she brought him back later that evening the entry door was locked. There was a pendant with a push button located near the door which was the activated but no one responded so his significant other had to knock in the door multiple times before someone came to open the door. The staff member who finally came to open the door 30 to 60 minutes later berated her for knocking on the door and said to her "we don't work in the cotton fields anymore." My dad has unsteadiness secondary to peripheral neuropathy and can't stand for prolonged periods of time and has had frequent falls so he couldn't stand outside waiting a long time for someone to let him in. Apparently he was given a code that he could've used to open the door but he has dementia and his significant other wasn't given the code. In the third incident he needed to be moved from his chair to his bed and the staff member who came to assist him scolded him for being "slow" and that he needed to "hurry up." My dad is a vulnerable adult and was paying top dollar to get the higher level of care that he needed and instead he was treated rudely and with disrespect. He paid the full amount due for the couple months he ended up spending there until we could find a new facility for him but they wouldn't refund him the $1500 move-in fee as it was "nonrefundable" which I think is criminal since he was ready to move out of the facility after his first couple weeks there because of his mistreatment. I filed a complaint with the Minnesota department of health. It turns out that another resident froze to death outside the facility around the time that my dad was locked out because he also was locked out and could not get back in. I would strongly recommend not to have your love one become a resident of Heathers Manor. If you know of any other social media sites that I can tell my dad's story I would be very appreciative as I want to let as many people know what a dangerous facility this place is.

I appreciate all the hard work that everyone at Home Instead provided to make Del as comfortable as…read morepossible. I know that there were some times that were more challenging and thanks for being there for us. I sure miss the nice ladies that would come and help. Del was so sick for a long time and now he is in a better place where he can breathe and walk. Thanks to all of you, Sincerely Connie

I have worked for Home Instead Senior Care Minneapolis and Western Suburbs for 7 years and the…read moreexperience has been wonderful! Over these 7 years I have enjoyed a variety of seniors that have enriched my life as well as I have enriched their lives. The office staff of Home Instead Senior Care Minneapolis and Western Suburbs is very receptive to the employees and families needs and matches the skill level of the CAREGiver with the loved one. The families that I work with are very happy with the service we provide and how I have cared for their mother and/or father. The care that I take with their parent(s) allows them to be the daughter or son to their parents and they do not have to worry about the care giving aspect. I have seen a relief from them after I have come into their lives; it is like a weight has been lifted from their lives. Many of the family members have said to me that I am an angel sent to them and they are very appreciative of all I do for their mother and/or father. As an employee of Home Instead Senior Care Minneapolis and Western Suburb, I feel valued and respected for what I provide to the families who request our service. The Home Instead Senior Care Minneapolis and Western Suburb offers a variety of classes for the CAREGivers, which ensures we are trained before we are sent to the home or facility of the person's loved one. There is a trained nurse on staff and when a need arises we can contact her and get immediate medical help. This gives the family a sense of security that when they accept me into their lives as the CAREGiver, they know that there is a solid staff of professionals involved with the care of their loved one(s). The families and seniors are assured that I will treat their loved one/them with the same loving care I would treat my grandmother, my mother or how I would want to be treated.

I requested a medical copy. It has been almost a year now - No result, No follow up, Nothing!read more

We went here for some tests and had great service and care. The nurses here were stellar from the…read morefirst one upon checking in to going to the room and overnight on the floor.