My son moved in here in February. He is very satisfied. The staff are wonderful & the house is so…read moreclean. Don't agree with the two previous posts at all.

From the owner: Stonecrest Living strives to enrich the lives of those we care for every day. We deeply believe in…read morecompassion, respect, excellence, and integrity, that is the core of our mission. Our work is driven by love and support, and our staff live by these core values. We believe that we are the right place and provide the right care for our residents, we seek innovation and creativity to better define care into the future, that is our vision.

I'm actually a retired nurse , that was bored at home ,after a couple of years, I took a job at…read moreWaterford manor a little over a year ago part time . I absolutely love working here , in all my years of experience, I never worked somewhere, that has a nicer group of employees, , I've not met one person here from house keeping to maintenance, dietary, nursing and administrative, that have not been super nice and kind.

From the owner: The Waterford, located in scenic Brooklyn Park, MN, is comprised of an independent living…read morecommunity, as well as assisted living, memory care, and advanced care. The Waterford offers maintenance-free senior rental residences with comfort, security, and support. When you move to The Waterford, you enjoy the benefits of our active, amenity-filled campus along with the peace-of-mind in knowing additional care is available if needed.

I appreciate all the hard work that everyone at Home Instead provided to make Del as comfortable as…read morepossible. I know that there were some times that were more challenging and thanks for being there for us. I sure miss the nice ladies that would come and help. Del was so sick for a long time and now he is in a better place where he can breathe and walk. Thanks to all of you, Sincerely Connie

I have worked for Home Instead Senior Care Minneapolis and Western Suburbs for 7 years and the…read moreexperience has been wonderful! Over these 7 years I have enjoyed a variety of seniors that have enriched my life as well as I have enriched their lives. The office staff of Home Instead Senior Care Minneapolis and Western Suburbs is very receptive to the employees and families needs and matches the skill level of the CAREGiver with the loved one. The families that I work with are very happy with the service we provide and how I have cared for their mother and/or father. The care that I take with their parent(s) allows them to be the daughter or son to their parents and they do not have to worry about the care giving aspect. I have seen a relief from them after I have come into their lives; it is like a weight has been lifted from their lives. Many of the family members have said to me that I am an angel sent to them and they are very appreciative of all I do for their mother and/or father. As an employee of Home Instead Senior Care Minneapolis and Western Suburb, I feel valued and respected for what I provide to the families who request our service. The Home Instead Senior Care Minneapolis and Western Suburb offers a variety of classes for the CAREGivers, which ensures we are trained before we are sent to the home or facility of the person's loved one. There is a trained nurse on staff and when a need arises we can contact her and get immediate medical help. This gives the family a sense of security that when they accept me into their lives as the CAREGiver, they know that there is a solid staff of professionals involved with the care of their loved one(s). The families and seniors are assured that I will treat their loved one/them with the same loving care I would treat my grandmother, my mother or how I would want to be treated.

Nurse Amy Brasco was rude when I arrived to visit my mother. My mother is hearing impaired and…read morethis facility refused to provide a quiet place or let me purchase a phone for my mother in her own quiet room. Violation of MN elder abuse laws to isolate a vulnerable adult from family members. Maybe also a violation of the disabilities act?? They sure didn't mind collecting her 8-$10,000 per month and I don't think it was asking too much for a little help with her telephone needs. If you love your family member find a better place for them. I will say kudos to the actual caregivers working here who are all very nice but didn't have the authority to help. Lillie in particular tried her best to help.

They are not the cleanest, they had centipedes and dead mice around. I had family members complain…read moreabout having wet laundry or not even having it done some employees are very stern with how they talk, it's probably 1 or 2 employees who had made copperfield comfortable for our family. I wish that they didn't hire anyone, my family has talked about getting their meds late due to having "short staff" i wanted to trust that they will get back to being the copperfield we all enjoyed and loved. Hope to see better.

My mother-in-law moved to The Heathers in June of 2025. It was the best decision ever. My husband…read moreand his sister toured a LOT properties. My MIL was very nervous at first and there definitely was an adjustment period. But, the staff and other residence were super welcoming. After six months, she has found her people and has settled in. She loves going to her exercise class, hanging out on the front patio (weather permitting), and coffee clutching with her friends in the great room. The food is really good. Homemade soups! The units are well-maintained and perfectly sized. Did I mention that the staff is kind and helpful? We love it!

I am a Family Practice physician who has over 30 years of experience working with assisted living…read morefacilities. My father is 83 years old and suffers from multiple medical problems including dementia and unsteadiness secondary to peripheral neuropathy with frequent falls. We made a decision as a family to move him into the Heathers Manor in Crystal MN earlier this year. This turn out to be a nightmare of a decision for which I would give a negative star rating if I could. Three incidents during his first two weeks of residency that made us move him out of this facility as soon as possible. In the first incident a staff member came in to put him to bed a couple hours before his usual bedtime and he told her that he wasn't ready to go to bed yet. This staff member subsequently stormed out of the room and slammed the door shut. When he called the nurses station a couple hours later so that he could be put to bed, no one came to his assistance so he called 911 and the paramedics came to put him to bed. In the second incidents his significant other took him out for dinner. When she brought him back later that evening the entry door was locked. There was a pendant with a push button located near the door which was the activated but no one responded so his significant other had to knock in the door multiple times before someone came to open the door. The staff member who finally came to open the door 30 to 60 minutes later berated her for knocking on the door and said to her "we don't work in the cotton fields anymore." My dad has unsteadiness secondary to peripheral neuropathy and can't stand for prolonged periods of time and has had frequent falls so he couldn't stand outside waiting a long time for someone to let him in. Apparently he was given a code that he could've used to open the door but he has dementia and his significant other wasn't given the code. In the third incident he needed to be moved from his chair to his bed and the staff member who came to assist him scolded him for being "slow" and that he needed to "hurry up." My dad is a vulnerable adult and was paying top dollar to get the higher level of care that he needed and instead he was treated rudely and with disrespect. He paid the full amount due for the couple months he ended up spending there until we could find a new facility for him but they wouldn't refund him the $1500 move-in fee as it was "nonrefundable" which I think is criminal since he was ready to move out of the facility after his first couple weeks there because of his mistreatment. I filed a complaint with the Minnesota department of health. It turns out that another resident froze to death outside the facility around the time that my dad was locked out because he also was locked out and could not get back in. I would strongly recommend not to have your love one become a resident of Heathers Manor. If you know of any other social media sites that I can tell my dad's story I would be very appreciative as I want to let as many people know what a dangerous facility this place is.

Would give zero if possible. Absolutely worst care. Neglect, health code violations, the care given…read moreto my mother is below subpar. She waits 15-45 min for any sort of assistance. She was left In her own soil for 30 min because she waited 30 min for someone to assist her to use the bathroom. They enter the room with gloves on used in previous rooms and don't change them, you have to tell them to change them. Her wipes are left open and out; they still attempt to use them on her. She soiled clothes are left lying around and on top of her medical equipment that go into her mouth for use. The towels, rags, wipes and depends used are left soiled around the room. She has been left in her room alone for hours despite asking for assistance to go the common rooms. When they do finally come to assist they have the worst, gruff attitudes. Use very harsh and demeaning tones with the people in their care. Had to file a police report. Only then did someone address any of our concerns and finally put on name tags so we knew who was/wasn't assisting. When the staff was speaking with us they took zero responsibility and only could offer to TRY their best to care for her with dignity and respect. Filing an vulnerable adult neglect report as well. If you care for the vulnerable adults your life do not use this facility.

-0 stars my mother is in this facility she has been ignored told that she's too needy and they are…read moresick of answering her call light she waits up to 30 minutes for help she's left in a room with a broken tv never brought to activities in the center none of the staff wear name tags they don't introduce themselves when working with residents or families they are very rude! My mother WILL be taken out of these hell whole! IF YOU LOVE YOUR FAMILY MEMBERS DONT BRING THEM HERE! They would be safer being taken care of by toddlers than these so called nurses! My sister and I had to call the police in order to get anyone in charge called and they still treated her with disrespect!

It's always wonderful visiting North Ridge Health & Rehab. There is quick & easy parking with a…read morevery short walk to the Transitional Care Unit. The staff always greets you with a smile, and are both knowledgeable and friendly. The rooms are large and well-decorated. The Market, just past the salon, always has lovely snacks!

My partner was visiting a friend yesterday and was shocked. Wall to wall patients. Only saw 2…read morestaff members while wakling to friend's room. When she saw friend, the friend was dehydrated and needed to be changed. My partner has nursing background and located staff. Instead of caring for her friend, a social worker was sent and told my partner that she needed to leave immediately. The place needs to be shut down immediately