Need to take a lot of reviews with a grain "truck" full of salt. To many sales people, not enough sales people. If you want help go ask for some damn help, if you don't then say your good. With Copenhagen I find it a very comfortable furniture shopping experience as they are more than willing to help you or just leave you to yourself whilst you browse. This is not a "purchase the floor model" furniture store unless it is their yearly clearance sale. Almost all their furniture is custom ordered and takes up to three months to build, ship & deliver. And custom means custom, the options on our one sectionals gave us the choice of leather quality & color, color of thread, the type of stitching, they type of legs, tufted, buttons and many more choices. If your lucky they may have it in your choice of color at their warehouse and can deliver it quickly. As mentioned in other reviews they sell high end quality products from around the world. We have purchased items that are from Germany, Italy, and the USA. This is not a made in China, Indonesia, or some other country with poor quality control. The reason for a full five stars is we purchased some items that arrived sooner than expected. Due to the renovations of our place taking much longer than projected, Copenhagen kept our items in their warehouse for six months and never asked for full payment even when we asked them if they would like be paid in full. read more

Very cool staff and great pieces. Lots to see and plenty of coves to explore. It's a great location with easy parking

Have been buying top quality furniture from this company for 30 years, both in Tucson and Phoenix. Wife and I Stopped in on a Monday afternoon to look at lounge chairs. Showroom was clean and neat. Salesman greeted us, and helped for a few minutes. We realized, the stock hasn't really changed in 30 years. I'm a hard size to fit into most chairs, and there was nothing in this place that worked for me. We still have some of their Ekornes line, but they discontinued the one piece we are looking for. Disappointing. Their restrooms are immaculate! read more

Great service, great product. Management team and delivery drivers and sales rep provide top notch support to all of their clients. Check them out. You won't be disappointed. read more

Copenhagen - Furniture Stores Near Me - Phoenix, Arizona

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We had purchased a couch here, three years ago, and had an issue with the leather starting to peel. The store was wonderful to deal with and replaced the couch with a new one, even giving us a loaner in the interim. The guys who delivered the couch, were exactly on time, professional, and made sure we were pleased. We have purchased quite a few pieces here, and always happy with the quality. read more

We always had the most uncomfortable dining chairs in the kitchen-nook. Problem solved. These are great.

The sales personnel were fantastic is helping us find the perfect furniture. They made sure that we thought of all the necessary pieces to get the perfect fit. read more

I love this place! I brought my first couches from them for our new house. After 5 years the main couch, finally gave out. Everyday use of us and the dogs. We still have 1 two seat sofa that became the dogs' sofa now. I am now back for maybe a dinner set, a new couch, or anything else I see... LOL! Yes, they are pricey but the pieces are quality stuff. FYI, they custom ordered our couches from Italy (we picked the heavier material and the color)... read more

Only time I've given a one star! Have you ever felt like Pretty Woman in a store with money and plans and ready to purchase and they wouldn't even say Hello? Well that is how I felt in this showroom! I went on a Tuesday at 12;45pm because it would not be busy ( I was the only person in the store) I counted 3 sales associates. I walked around the entire store I spent 26 minutes as I walked out a lady came to greet a couple walking in, she looked at me- not a word. I lived in Sarasota Fl for years bought a sofa and stress less chairs that I loved still have 2 paintings an a lamp,from their. I had hoped to redo my home here since I left my condo furnished. So glad there are other furniture stores in Phoenix as my neighbor told me L.A. has great deals. Life is too short to do business with people and stores that don't value the customer! read more

This is one of the best furniture stores in the valley! I should know as I am in the furniture industry and have seen their practices over a 25 year time span. They have always cared about what they sell and their customers. They do things the way it was done long ago with passion and concern. They pay their bills on time and care about who they work with. I will be a life long customer. read more

Post sale customer service is poor, especially if repairs for defect items are necessary. We love the quality furniture and the sales staff are great. read more

The selection was wonderful and service outstanding. We were looking for some very specific pieces. We had some 'interesting' spaces we needed to furnish and some very specific features that we needed the pieces to have. Kevin was very patient working with us as we described the spaces, our likes and dislikes and then he went to work finding a few options in each area for us to evaluate. In the end we purchased two rooms of furniture that met our very specific needs. Highly recommend!!! It was a great shopping experience especially given the current times. read more

Terrific selection. Very helpful salespeople. Really good quality, unique furniture. On time, reliable delivery.

We are very happy with Copenhagen on camelback. This is not the first time we have done buisness with them. Everyone was very Proffessional and the delivery came on time. We had two issues that were very well handled. One, the wrong rug was delivered and when I went to the showroom to explain the situation, I was informed it could take up to six weeks to get the right one. The manager was very understanding and gave me 20% off the one on the floor. Normally it would of been 10 %. Nice savings on a $1000 rug. Next our new bed frame squeaked! It was not an inexpensive bed. I called up Copenhagen and they immediately sent a specialist. He had it figured it out in no time at all. Now no more squeaks. Hey what can I say, life is not perfect but Copenhagen made it right. Thank you. I will continue to shop there and highly recommend you do also. read more

Great products and courteous service. Ask for Jon. Bought some Stressless furniture and it is superb.

Copenhagen rocks. I had the pleasure of stopping by the store about a dozen or so times over the past few weeks to redo my entryway and living room, top to bottom, and could not be more pleased. Of course I spent way too much money, but the selection and quality of furniture they have is quite impressive. I actually prefer this store to the North Scottsdale one, as I found the service and prices to be better. read more

We had been shopping in many places in the East Valley. I'm tall and needed a high-backed sofa/loveseat. We were directed by a salesperson at a different store in Scottsdale to check out Copenhagen. I found a sofa that fit me PERFECTLY! Too bad it didn't fit my wife. We did find a sofa for both of us and purchased two of them. The salespeople weren't pushy. They let us look and then answered our questions. Delivery to East Mesa was only $85. Cost of the two sofas was surprisingly reasonable. They have a different style of furniture than the chain stores. I highly recommend you check them out. read more

Of all the places in Phoenix where you can get "European" style furniture, this is perhaps the only chain that lives up to the expectation. You're not just getting European style, the furniture is actually made in Europe, with many lines from (gasp) Denmark and some other Italian imports. For me, it started out with finding a dinning room table and chairs and spiraled out from there. The staff has been super friendly and always willing to go the extra mile on all my purchases there, whether I was spending big or small. Case in point, we were looking for some items from the Skovby line, a Danish furniture company that they carry in the store and from which we've bought other items in the past. Even though it wasn't something they normally carry, on multiple occasions, we've been able to special order. Just to be clear, this stuff is high end, made to order and shipped from Denmark to the US and then delivered by truck. It took us months to get some of it in, but it was absolutely worth it for genuine Danish cherry wood and to complete our matching sets. They could have easily told us that they were limited to what was in stock in the warehouse and the store itself, but we've never once had an issue placing custom orders. Also, if you're lucky enough to catch it, they have an annual event/sale where they provide genuine Danish pastries (trucked up from a Danish bakery in Tucson, run by a real Dane!) to their customers. It's always fun to head out for the pastries and scope out any new items in the store. Even if I'm not in the market for anything at the moment, there's usually something that will catch my eye, even if it's just a candle holder or a decorative bowl. Bar none, this is the best furniture store I've ever been to and by miles the best service I've ever gotten. I shudder to think about how much money I've spent in this place, but they definitely earned it. I could not be happier with authentic European furniture and I could not ask for more from the store. I will continue to do business with them and I urge anyone interested in European furniture to look here for the real deal. It's not cheap, not by a long shot, but you get what you pay for, and that includes the amazing service that this store provides. read more

I have been shopping At Copenhagen for over 25 years The staff is excellent the selection fabulous and prices are very fair I have worked with Mary at the Scottdale store and she is excellent so is Jeff at the Phoenix store Never any high pressure and always helpful I always find things I never see anywhere else I do love to visit their clearance center as well and have gotten some fabulous deals I always take advantage of Copenhagens twice yearly promotions as well Great family run company that does business the old fashioned way read more

If I could furnish my whole house in Copenhagen, I would! My husband and I frequent this location often, and are slowly but surely starting to fill our home with Copenhagen furniture. The store is clean and well laid out, and the staff is always very friendly, helpful, and nice (unlike Scottsdale)! The products are extremely high quality, and every so often they have some amazing discounts. If you like modern European style furniture, this one of the few places in AZ that you can get it. read more

Spent more with them over the years than I care to remember. Always good selection and service. Something for almost any budget, provided you're willing to walk next door to the lower-range Denmarket subsidiary. It's the first place I think of shopping for furniture because whenever I've tried someplace else, something has happened. Get on their mailing list for their annual (or semi-annual) warehouse sale. I've found some good stuff there with slight wear or needing just minor reconditioning. read more

I have enjoyed working with the staff at Copenhagen on our new bed purchase. They really do have a some what lost approach to customer service, they actually care and it shows! They run this store like a small family business with pride and attention to detail. I have been browsing this store for years and finally got to a place in life where I am ready to buy and this is one of the only stores in the valley that I will buy furniture new from. I am a professional refinisher and craftsman so I understand quality and love that they carry high end and exotic woods. They stand behind their product too which gives me the confidence to purchase more from them as my needs grow. read more

Sorely disappointed with my experience here. I wasn't acknowledged when I entered the store. The people behind me were. My husband and son came in later. They weren't acknowledged either. I looked at tables all around the store and not one person offered any assistance or made eye contact. So why couldn't I receive service? The only thing that made me different from every other customer who was acknowledged is that I'm black and I had my very well behaved children with me. So which factor was it that made these associates determine that I wasn't worthy of their attention? I don't know and I don't care. They will never see a dollar of mine and unfortunately for their bottom line, I am currently looking to do quite a bit of furniture shopping. Fortunately I found Restoration Hardware and rewarded their awesome customer service with my very large purchase. read more

Copenhagen was a great find. Even though we have seen it about 100 times driving up and down Camelback. Best selection of sofas we have seen to date. Great selection of contemporary classics and Natuzzi. They also have a more affordable section called Denmark. We finally found our sofa and chair! Great price and the service was the perfect combination of helpful and respectful of our space. We will shop here first for all of our home furnishings! read more

I think half our furniture in our house is from Copenhagen. Great style innovative designs and very contemporary. Always adds as a center piece on each room. The one set back is the quality of materials have seem to have declined over the years. Majority use to be solid wood, now it is mostly laminate partical board. There are some items that are built very solid, just make sure you inspect the entire item. read more

I loved all the furniture here. I didn't feel pressured at any point and everyone was very polite. While I didn't buy anything today there is a strong chance I'll be going back here often in the future. read more

i bought a couch 7 years ago. this year i walked in copenhagen store and told them one of my couch back rest broke. they sent out a technician after 7 month. they were booked out that far. Anyway the technician comes out, his name is Pascal, the best guy in the world. it was worth it for that long. based on what i told the sales people and what they figure out its wrong with my couch was different. But Pascal was very friendly, very knowledgeable.I mean this guy.... very nice highly recomended. read more

Amazing experience amazing furniture and my sales person Jeff was fantastic patient I highly recommend Copenhagen think you

Very disappointing, not one salesperson greeted me, offered to assist me, or acknowledged my presence in any way. I browsed around for almost 30 minutes being completely ignored before I finally asked a salesperson if she could help me. We were interested in a particular leather sofa and inquired about custom orders with color options. She rudely said they do custom orders, but "I hope you know it will take a long time for that." She then pulled a number of color swatch books for me to figure out what leather options were available for the sofa, leaving me on my own to find a place to sit while trying to match swatch identification numbers to the sofa item number. Not once did she come back to check on me, nor offer to bring the heavy vase I was carrying around to the front desk for purchase. Of course, I couldn't find any matching leather swatches and finally gave up. The only redeeming quality was the salesperson Kevin who was helping me checkout. He was very nice and extremely helpful, which I greatly appreciated. We've been customers of this location for decades (my parents had a number of Copenhagen pieces throughout their home, as did I), but after having such a negative experience I hesitate to return. The salespeople at the Scottsdale location are so much nicer and professional. read more

Great service and selection of contemporary furniture!!!! Diana and Jeff are the best!!!

Wonderful furniture store. We have been to the store many times and have always had good luck finding what we needed. Jeff is super to work with‼. He listens, isn't pushy and has great knowledge and ideas. We went to the 2014 warehouse sale and also found furniture at that event. Delivery people were very professional and it was a pleasure having them install our furnishings. If you are looking for modern, well made products I suggest visiting this store. And don't forget to ask for Jeff! read more

I am newer to the area and in need of some dining room furniture. I checked out the Copenhagen store and was so disappointed. I received no greeting at all. I toured the store and at no time did anyone approach me. I saw some sales staff with customers so understandable that they were not able to acknowledge me. However not all sales staff were with customers and as I stated no one even made eye contact. Just plain disappointing! I went to Scandinavian Designs, a competitor who apparently is new to Phoenix, and with relief, had the exact opposite experience. I was able to make my dining room purchase, and had satisfaction through all steps of the process including the price point! read more

We bought a lot of the furniture for our condo from Copenhagen. We found that they have quality furniture for decent prices. We recently have a problem with one of the dining chairs that we purchased from them and without blinking an eye they returned it and gave us a new one. Great service! read more

I have loved shopping in this store. So many contemporary furniture choices to see and test on the floor. The COVID policy was well enforced here and I felt safe. My last interaction was nothing but stellar. I bought a floor lamp with LED that were 4500 kelvin and very blue white in color. The manufacture came out with a new lamp in 3000 kelvin a week later and they happily exchanged it for me at no cost. Totally solved my issue and I will back there in the future read more

Terrible service at Copenhagen. Mix-upped delivery schedules. Awkward financing. Unsympathetic sales people not apologetic when negotiating with my wife. Overall highly frustrating and exasperating experience. We canceled a large order. unresponsive management. my whole experience a complete ordeal. read more

Highly recommend this store! Beautiful furniture with a modern edge. Well made. Takes a while to receive so don't be in a big hurry. Worth the wait. Richard was our salesperson and did a great job of staying on it. I'm actually still waiting for two more pieces but love everything I've ever bought. read more

If you're not Caucasian don't anticipate getting service, but do anticipate getting dirty looks by the employees, and other Caucasian shoppers. Someone should tell the associates', and the overall company that people of color's money is just as good as Caucasian's. Perhaps this store would benefit from "Sensitivity & Diversity" training. It is so rude to not welcome EVERYONE to your store, and to not treat all those who enter your store with the same level of respect, and willingness to assist as the last regardless of their skin color. I'll spend my hard earned money else where thank you. read more

At this point just just about everything I have is from this place. Now it is on the pricier side, but the service is top notch. I cannot say how much i love the service I have received here each and every single time Careful what you buy because not everything is italian made and nor is it all solid wood products. Contrary to what you read they do sell products made in china like everyone else, not that there is anything wrong with it and not that the manufacturing is poor, but this is not about you get what you pay for o an economics lecture. Just sayin', if you are stupid enough to think everything made in one country is good or bad, then you may want to ask about the origin of your furniture so you are not disappointed. read more

We are very happy with the couch we purchased at Copenhagen. We were looking for something kind of mid-century modern to go with some vintage chairs we own. They have beautiful choices. The salesperson who helped us was knowledgeable and made the whole experience very easy. I would definitely go there again or recommend to a friend. read more

Copenhagen was so helpful during their shutdown to assist me in selecting a sectional. When they opened it was delivered but was damaged and they picked it right up again, fixed it and helped me select accent pieces that looked great with it. Love my new furniture and loved working with everyone at Copenhagen!! read more