The rooms are huge and central location is great. Pretty quiet despite being close to the center of…read moretown. There's no front desk or lobby, just a phone number. Last time they didn't send me the access code so I was slightly delayed getting into my room, but otherwise the self service aspect is fine.

The hotel is beautifully decorated. However there's no Iive staff and though they leave a text…read morenumber there's no response. The room is definitely worth it. Check in process can be challenging. They text me the same day of check in to ask me for my email and a credit card. I was not comfortable replying as I thought it might be spam. I waited until I arrived. I had to call a number, and provide my credit card for incidentals over the phone. I was hoping they would have a check in machine similar to vegas hotels since no live staff. It was pretty loud to hear as another group was trying to check in too. I am giving a 3 due to service. The balcony door's lock was not working. I text them when we checked in to report issue with no response. The hotel room was beautiful and pleasant. I loved the nespresso coffee, the lounge area. They also had a reading lounge. Everything was artistic with great color, very new and clean. Another issue I had was that I booked through a 3rd party and prepaid room when over night I received an extra charge notification. When I called in the morning around 6:30 am I was advised no manger was available until 7 am and someone would call me then. I waited until 7:30 am as no one called me I called again. I was advised they were having systems issues with their app. Since it was a 3rd party the app was charging me the 3rd party charge. Which was $50 less what I paid to the 3rd party. I advised them I had already prepaid. They advised me they would release hold in 2-3 days. I called the 3rd party to advise the above. They called Winston staff as they shortly after sent me a text. I do believe Winston was in error to charge me while I had already paid the 3rd party. The funds were released the next day. Keep an eye on credit card notifications if stay here. Other than the above issue and Check in service I would stay here again. The room was comfortable with the exception of the balcony door not locking.

We were guests of friends who are Worldmark Owners. We were invited for a quick vacation to visit…read morethe quaint and lovely City of Solvang. The property is within walking distance of downtown Solvang. The employees were helpful and friendly. The mini-store carried limited helpful items. The entertainment room was clean and roomy. The property had multiple water Filtering fountains. Pool was clean and well maintained. We stayed in a lovely 3 bedroom suite, with a full kitchen, fireplace, outdoor patio with a gas grill. #3202 has beautiful views from the patio balcony. Only drawback is that the suite is located on the second floor with access via stairs only. Ample parking. Definitely will come back if invited again. Located on the outskirts of Solvang so very quiet and serene location.

We went to Solvang for a wedding, which was unfortunately on the same weekend as the Danish Days…read more This is how we ended up at Worldmark instead of a regular hotel. Everything was very nice. Unfortunately, I did not take pictures before we prepared for the wedding, but we ended up with a two bedroom suite which was very nicely furnished. This is a great place to go if you want to spend a couple of days in this beautiful area with the family. The kitchen was completely supplied, there is even a gas grill on the balcony. Check in and check out went very smoothly, and staff stayed in touch via text during our stay. Parking spaces are ample, and the hotel is in walking distance of the main street that has all the yummy bakeries.

We were genuinely so disappointed with the inexcusable neglect of our room. The public areas are…read morerenovated and inviting, but that's where the hospitality ended. A unusable shower due to mold, rusted out shower head and faucet, rusted drains and broken tiles. Ive never seen a hotel bathroom this bad, and this room was about $700. per night in what is advertised as a 4 star hotel. Wrong! There was an open hole above the bed that exposed whatever is above the ceiling. Creepy and gross. Window blinds were broken and the room wasn't clean. This is the first time I've ever written a bad review but really think people deserve to know what they are paying for. I do not recommend staying here!

*ATTENTION YELPERS* if you've made reservations to this place, please cancel it. It is NOT worth…read morethe 400, 800 dollars ur paying. Especially if you're coming here expecting the old Ballard Inn. This is not the same Ballard Inn of yore. EVERYTHING has changed! -first of all they used to welcome you with a whole spread of charcuterie board with both meats and cheeses. And a whole line up of many different wines. Now, they only have one small plate of a few cheeses and fruits and a couple of wines that are not even checked on frequently to replace. Also, the welcome champagne is only given to you if you specifically ask for it. -instead of the usual chocolate chip cookie that's placed on your bed to welcome you. It is now just in a jar in the lobby. -They used to turn down the bed for you when you got back to your room at night. The only thing turned down now is their neglectful hospitality. -and don't get me started on the breakfast. It used to be that you would get a menu with a whole bunch of items on it, and you can order as many items as you want and it's all included. Now all you get is a small selection of continental items. And they give you one hot item which is the same for everyone, and it was a very mediocre breakfast sandwich. I am appalled that a place that charges SO much treats you this way. What are you paying for? Just the ambiance and to sleep there? They killed 3/4ths of the Ballard experience. But wait, there's more. Their fine dining restaurant isn't there anymore, and you have to have dinner elsewhere. I am so glad I paid the weekly deal and didn't pay the obscene amount of money they charge for the holidays. This was so not worth the money I paid. I miss the old Ballard Inn! If anyone knows of a similar place to the old one please shoot me a message with the name. Thank you!

This whole town made me feel like I was back in my childhood. Life .. so simple. The day I was…read morethere it seemed that everyone was checking in at 330/4p, so I walked to get a bite to eat to avoid the long lines. I believe it was Jessica that checked me in. She was very helpful. The room was comfy. The hotel was quaint. I did appreciate that they sent a little text inviting you to have a free glass of wine with others there. It's walking distance to everything. They give you a list of recommendations although it seems they've had some changes recently, so they're not all open. Had my services animals with me. In the back of the building there are some places for relief. Not a lot of grass in town in general. Walks were very thin, but the town kind of shuts down around 7pm so it was pretty quiet. My neighbor was snoring loudly so I heard him. Would def stay here again.

Room was clean, but was in need of repair, huge gaps in the flooring. Some paint pealing around the…read moremirror, The first two people I meet were very friendly and helpful, the young lady that helped me check in acted like she couldn't care less. Back to the room furnishing were all hard and uncomfortable. The bed made a loud pop any time you moved. But the thing that ruined it for me was that you could hear every thing happing in the building in the room. So there was little rest and Less relaxation. I thought that if would calm down as it got later but no. The people above must have been chasing a child around all night. As for the breakfast I would just drop it all together. I have stayed at many mediocre hotels that do breakfast so much better. Overall not the worst stay ever but was very disappointing. Don't know if I was stay again.

Best hotel I've found in Solvang. I've stayed at a different hotel each time visiting Solvang and…read morethis is the first I want to repeat. Staff was available and helped me pick the room for my needs before booking. They accommodated an early check in (small fee). Check in and out was easy. The room felt more like a little apartment vs a hotel room. The one we got was large with a nice patio and fire pit. I love that they have an empty fridge and microwave for you to use. The bed was comfy, hot water and good shower head. Clean and well maintained. There is also a clean separate communal restroom to use for #2 if you need it . While a slightly further walk from the downtown area, we had nice issue walking. Give this place a try. They're doing it right!!

Solvang is one of the cutest little towns in California. That being said, the tourist attractions…read moreare the main economic activity along with the wine. When you combine the two, I'm sure the maintenance of the facilities is quite the task. The checkin was through Cloud beds, which meant there was absolutely no personal contact whatsoever. I checked in via a link, was given a code and viola. The motel has gone through some cosmetic restoration, but I'm not sure it's enough for a 5 star recommendation. The tub was chipped, the paint was chipped in several places and we could hear every step from our upstairs neighbors (well placed rugs or carpet may have been helpful). That being said, it was clean and reasonably priced. I'm sympathetic to the arduous task it must be to maintain an inn with the tourist and inebriated.

Villa Montecito -particularly, Mainstays Luxury Estates:…read more This was a very high-cost stay; planned over many months for my grandmother's 85th birthday. At this price point and in this area (which I have stayed in previously), the experience fell far short of expectations. The primary issue was management. Our main contact, Matt, was dismissive and condescending, most notably on the day of our celebration. Despite clear communication about our large, multi-villa family group, there was a major disconnect between what was planned and what was executed. Management also spoke disparagingly about prior guests in front of our group, raising concerns about how future guests might be treated. The orientation meeting emphasized the owner's wealth and the value of artifacts rather than logistics, guest flow, or service expectations. It felt scrutinizing and unwelcoming, leaving critical operational details unresolved. Matt also made it a point to inform us (for whatever reason he felt relevant) that he himself has multiple vacation rentals... GREAT! So do we... so do plenty of other PEOPLE... so what?!?? You shouldn't need to build credibility in this way. Villa Montecito is not suitable for celebrations or large family gatherings. Approval processes were contradictory: management referred us to the concierge for planning, then later claimed the plans were "not communicated or approved." We were told the owner did not want "random people" entering, despite these being immediate family; making it clear large gatherings are not supported. The concierge was able to provide basic activities, but vendors outside of their familiarity are strictly restricted. For example, the one photographer allowed by management was the only one we could hire but does not offer print-quality images or editing. Hospitality basics were missing. Staff did not introduce themselves, handle luggage, or verify who was staying versus visiting. Several pre-approved guests (including adolescents on our guest list) were stopped at the door on the second day and nearly turned away as "unauthorized guests". Kitchen access was extremely limited. Guests cannot cook independently at all (if you plan to cook at all this is not the place for you); all meals (2x/day) are staff-provided. Food quality was MID at best. We were charged thousands $$ more for extra rooms based on headcount, yet those rooms were locked and inaccessible. Guests ultimately stayed bunked in rooms with their parents and at a nearby second villa. Charges for unusable rooms were never clearly explained. While the property is visually impressive (esp. from the outside), the layout felt segmented and poorly suited for hosting. Preserving untouchable furnishings outweighed creating a space that felt comfortable or conducive to gathering. A few staff were helpful (including Matt's assistant Shannon... probably the best person to deal with) and the setting is a place to be grateful to stand in. However, service, communication, and guest experience (the foundation of a luxury stay) failed. Our family has decades of experience in hospitality and understands service standards. Ultimately, this property did not meet expectations for service, communication, ambiance, or suitability for celebrations. The stress and lack of accommodation during a major family milestone were deeply disappointing. I would not book this property again under any circumstances. I also wouldn't be surprised to see a response in argument to the facts stated above as that seems to be the response for anything less than a 5-star review. ...but I can confirm from experience and so can my 85 year old grandmother (separate conversations) that Matt is extremely unprofessional, rude, dismissive, and a poor reflection of this management company all around.

I missed the opportunity writing a review on the Airbnb, so I am posting here…read more My stay March 12- 17, 2026. Home in Puerto Vallarta I don't even know where to start--this home was absolutely amazing, exactly as shown in the pictures, if not even better. My girlfriends and I (a group of 10) planned this trip to celebrate my 50th birthday, and it turned out to be truly unforgettable. We initially had to cancel due to the situation in Puerto Vallarta back in February, but we changed our minds and decided to move forward with the trip. Michele and Matt were incredibly supportive and accommodating in helping us reschedule our stay, which we truly appreciated. The property itself is spectacular--luxurious, spacious, and beautifully maintained. The rooms and bathrooms are large, the beds are extremely comfortable, and everything was spotless and well organized. We genuinely felt treated like royalty. One of the highlights of our stay was the incredible staff. Ramon, our chef, and Carlos, our server, made the experience exceptional. They spoiled us daily with delicious food and outstanding service, all while being warm, friendly, funny, and genuinely caring. They truly made our stay even more special. The concierge service with Alexa at MexiTravels was also excellent. Transportation was clean, comfortable, and always on time. The drivers were fun and made every ride enjoyable. While I did find the pricing a bit high for short trips, it was something we were able to discuss and manage. At the beginning, the booking process was a bit confusing for me since I had never rented an entire property with flexible room options. The contract structure was different from other Airbnb experiences I've had, even luxury ones. My advice would be to take your time reading everything carefully and ask for detailed information beforehand to ensure you fully understand the different rates and options. The only real issue we experienced was with the access codes--they didn't always work consistently and had to be reset a few times during our stay. That said, I would absolutely recommend this place with my eyes closed. Everything was wonderful, and I would definitely stay here again without hesitation.

Clean! Perfect location! Great breakfast delivered to your room! Did I mentioned clean and…read morefriendly? That's the only place I stay at now!! Recommend it to those who have animals too! I've been coming back here - stayed at other places! This one is on my number 1 list highly recommend it!

Check-in was quick and easy. I did notice that most of the…read moreassociates that I interacted with during my stay seemed melancholy. I didn't get any smiles. Location is perfect. Walkable to everything you need to tour. The hotel aesthetic matches the traditional Danish style on the outside. The hotel room has everything you need. I called to the front desk to see if I could pick up utensils, and instead of making me walk which I didn't mind, they brought them to my room! I had some issues with my room but the office manager remediated it as quickly as possible. After I check-out, they allowed me to leave my car on the premises so I could finish exploring the town which I appreciated greatly! I withered happily paid extra. Overall great place to stay to complete your Solvang weekend trip.