ZERO stars if possible!
tldr: AVOID, unless you love getting inconsistent quality in food + consistently lousy, rude service. DoorDash / takeout at your own risk!
Long story short(-ish): After a long, draining, difficult day my fam was tired and hungry, but seemed cheered at the prospect of Copacabana being delivered right to our home. Everyone carefully chose their meals from the DoorDash app menu: 3 La Canoa (2 chicken, 1 beef) and 2 orders of Ropa Vieja. Half with white rice, half with yellow and all with maduras.
Copacabana accepted our order, estimated wait time about an hour and 15 minutes. We patiently wait. Right when our order should have been outside our front door, our Dasher messages us, sounding frustrated. "Your order is not ready. Been here 15 minutes already, restaurant told me 'Doordash, you'll have to wait'. I assure him the delay won't reflect negatively on him and we appreciate his patience. Another 15 minutes goes by and we get word the order on it's way.
It arrives. Not ONE meal in our $75+ order is correct. Our two chicken eaters are faced with choices of 2 meals what appears to be beef stew, two orders of some sort of steak smothered in onions, and one order of...we think it was veal, but not sure. Now hangry, we call the restaurant. The conversation goes like this:
Copacabana answers.
Me: "Hi, we just got our DoorDash order, it was supposed to be three orders of La Canoa and two orders of Ropa Vieja, but not a single meal in this order is correct."
Copacabana, in snotty tone of voice: "First of all, we don't have La Canoa right now."
Me (now even more annoyed): "First of all, it was on the menu in DoorDash, and you ACCEPTED our order! Now I'd like to know how you're going to make this right for us, we spent a lot of money with you tonight."
Copacabana (now even more snotty): "First of all, no we did not confirm your order, and we don't do business with DoorDash."
Me (now actualy getting angry: "FIRST OF ALL, You most certainly did and I can prove itk and you most certainly do - THAT IS HOW YOU GOT OUR ORDER! Now I don't want to hear any more attitude, I want to know how you're going to fix this for us!"
Copacabana: HANGS UP ON ME.
By now, I've begun a chat on DoorDash to complain to them. Enraged, I gathered up the food and piled into the car with a family member to go finish the conversation in person. As we're driving off, a VERY apologetic DoorDash rep issues me a full refund. We pull over to call my family to give an update and find out what food they'd like us to pick up for dinner on our way back from Copa. They urge us to just come home rather than making the 30 minute round trip just to give back their food. "At least we didn't have to pay for their mistake,: they assured me.
Oh, but we did. The food was truly AWFUL (even for FREE food). Salty, mushy, utterly unsatisfying...and in the case of the mystery meat, DISGUSTING. It was as though they took five takeout containers and scraped our orders from the very bottom of the pots they put on the stove when they'd opened earlier that day.
We have frequented Copacabana for YEARS now - I believe we even had them cater an event for us once. We have eaten some truly delicious meals from them, but it seems they've changed ownership recently and the place is NOT the same.
We won't be back and we encourage you to look elsewhere for delicious spanish food in Spring Hill. read more