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Cooper Direct Auto

5.0 (1 review)
Open • 8:30 am - 8:00 pm

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6 years ago

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Kalidy Kia - Texts messages of me trying to get them to fix the problem

Kalidy Kia

(149 reviews)

We want to take a moment to share how truly impressed we were with our recent car purchase…read moreexperience at Kia. Working with Andre Starks (New Car Sales Manager) was an absolute pleasure. He went above and beyond to ensure that everything was handled smoothly, making what can often be a stressful process feel easy. Andre was attentive, knowledgeable, and patient, taking the time to answer all of our questions. Andre is a true gem--someone who genuinely cares about his customers and takes pride in delivering exceptional service. He is without question a tremendous asset to the company, and his dedication reflects positively on Kia as a whole. Because of the outstanding service we received from Andre, we would not hesitate to purchase another vehicle here in the future. Thank you again to Andre and the team for making this such a positive experience.

Customer service after the fact is deplorable!! Dropped my car off today for the free oil change…read more Received an email that it would be 143 dollars that I needed to authorize. Nope!! I called their service department 7 times to try and get Tyler to return my call. No dice. Then the department closed at 4 and no one called to let me know if the cat was even ready. The keys were not left at reception as they had said would be the case after four. Multiple phone calls ensued again to no avail. No one had a clue where my keys were. Finally, at 5:10 my keys were located. I will never, ever take my car here for service again. I had heard the horror stories but having experienced first hand I am externally disappointed in their communication and service. Stay away for your peace of mind.

Genesis of Edmond

Genesis of Edmond

(7 reviews)

BUYER BEWARE: Genesis of Edmond…read more I rarely post negative reviews, but consumers deserve transparency. While the Genesis vehicle itself is excellent, my experience with Genesis of Edmond was incredibly frustrating and disorganized. After purchasing the vehicle: * I had to return to the dealership FOUR separate times to redo paperwork * My trade-in funds were repeatedly delayed despite being told they were coming for 5 months and were in access of $23,000 dollars * I received calls from Geneis of Edmond mananement and Genesis Finance dept. claiming I had late payments -- without ever being given an account number, invoice, or payment instructions * I spent hours chasing answers with little follow-up or accountability Filed complaints to Genesis Customer Care, Oklahoma NEW CAR Commission, Seeked legal advise with no resolution. No buyer should have to guess where to send their car payment. No buyer should be told they are late on an account they were never properly set up on. Luxury vehicle. Very poor dealership experience. Worst Car Buying experience of my life!

From start to finish, the entire experience was enjoyable. Everyone we dealt with from the first…read moresales associate, Cooper to the last associate completing the financing, Rylee, all were friendly, helpful and really wanted us, the buyers to feel no pressure which is the way it went. Also, if nothing else, it may the prettiest car dealership we've ever been to. I would easily refer my friend to at least go check out Genesis of Edmond. Terry

Enterprise Car Sales

Enterprise Car Sales

(13 reviews)

I had an amazing car buying experience here, all thanks to JT…read more The last thing I want to do is go to a dealer to buy a used car, but this felt like a breeze compared to that. I saw a car online that caught my interest. The price was very reasonable, much lower than similar vehicles on Carvana or CarMax and below Blue Book value. Best yet, I wouldn't have to pay or wait for shipping. I sent a message and within an hour, the car was ready for a test drive. Less than an hour after that, we were finishing paperwork for the car purchase! There was no haggling or pressure. They even shopped around to get me the best interest rate, which was better than what my credit card company or credit union could offer. To top it all off, there weren't a bunch of undisclosed hidden fees. I only had to pay a small processing charge, which was fully disclosed from the start. I may never buy a car through a dealer, but I can highly recommend Enterprise Car Sales. Just ask for JT and he'll get you hooked up! Thank you.

I have added a star because, ultimately, the IRS reopened the portal for the dealer to upload a…read morenewly-completed Time of Sale report. When they did that, I reached out to Enterprise. Mr. Johnson agreed to complete the report and upload it to the IRS. Upon doing so, we were able to get our $4k tax credit. It was a frustrating situation that did finally work out after we invested a lot of blood, sweat, and tears. I am grateful the IRS recognized the need to reopen submissions. Apparently a LOT of buyers had similar issues, not just us and not just at this dealership. And I appreciate that Enterprise made it right once they got the chance for a do-over. I understand that businesses are resistant to accepting blame for situations like this, but to not even try to make things right was not best practice. While I'm grateful it all worked out in the end - and I do love my car - I don't think we'll look here again next time we're in need of a vehicle.

Jackie Cooper MINI - My 2023 BMW X3 XDrive 30i with the M-Sports Package, from Jackie Cooper BMW.

Jackie Cooper MINI

(100 reviews)

Jackie Cooper BMW 14145 N Broadway Ext, Edmond, OK 73013…read more I have owned multiple BMWs over the years, including a newer 2026 model, so this comes from someone very familiar with both the brand and the level of service that should come with it. The sales department is exceptional--professional, knowledgeable, respectful, and consistent with what you expect from a premium dealership. Every purchase experience has been smooth and well handled. The issue--and the reason for this review--is the phone and service intake process, which has needed improvement for years. When you call in for service, you follow the prompts, reach the initial intake person, and provide your name, vehicle, contact information, and a full explanation of the issue, expecting that information to be documented and passed along. This morning is a perfect example--after completing that initial intake call and being transferred to the second person, I was then transferred to a third person, if that is even a necessary step in this process. At each step, none of the information is relayed, and you end up repeating everything--name, vehicle, issue--over and over again. By the time you finally reach the service advisor, you've explained the same situation three separate times with zero continuity. From there, the process still isn't efficient, as the service advisor has to reach out to the parts department, and instead of getting immediate answers, you're told they'll follow up when they have time. The problem isn't any one person--it's the system. There's no smooth handoff, no internal communication, and no real respect for the customer's time, as every transfer resets the conversation completely. This has been happening for years, not just a one-time issue, which is why it stands out so much. The BMW product is excellent, and the sales side reflects that, but the service communication process does not. It feels like two completely different experiences: an outstanding sales operation on one side, and an after-sales experience--anything involving repairs or questions--that falls noticeably flat. If the communication between call intake, service, and parts were streamlined, this dealership would be operating at the level it should.

This review is for the BMW side. Hands down best BMW dealer…read moreI've visited. I've spent time in three this month. Super fast. Super friendly. Very helpful.

Cooper Direct Auto - usedcardealers - Updated May 2026

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