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    Cooper Direct Auto

    5.0 (1 review)
    Open 8:30 am - 8:00 pm

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    Kalidy Kia

    Kalidy Kia

    1.7
    (152 reviews)

    Oh man, what a (figurative and literal) ride... It's been approximately 3 months (and 7,000ish…read moremiles) since my last review. So, in terms of timeliness, there's a lot left to be desired. But as far as Kalidy KIA (KK) honoring what they had agreed to (when I first signed the contract), it has happened. It was like having my teeth pulled without local anesthesia, but credit where credit is due I guess. Hence, the review update. After exhausting every means of communication, I had ultimately given up on getting KK to fix the dents on my vehicle. But before giving up, I made sure to let everyone know that KK had done me wrong. Then at the end of August, I got inundated with phone calls from KK while I was out of town. Finally, I ended up speaking with a dude named Greg who got me the contact information for the dent repair dudes (that were different than the initial dent dudes; not sure what happened there). Mind you, this was several months after I had been ghosted and gaslighted (gaslit?) by KK's General Manager (GM). Later, one of the dent dudes told me that KK's GM was, and I quote, "... a good guy..." And maybe he is. But my experience was one where the GM (and others at KK) treated me as utterly contemptible. In fact, outside of Greg (and the service dude named Will), not a single person from KK treated me with respect or kindness. But this positive review is more for the last few weeks of above average service recovery, as opposed to the several months of atrocious service that came before that. A part of me wonders if the dent repair follow-through only happened because I submitted a complaint to the Oklahoma Attorney General's Consumer Protection Unit, but I'll give KK the benefit of the doubt that they decided to do the right thing, because they're supposedly "good guys." Summary: a [*] beginning + [*][*][*][*][*] ending = a [*][*][*] experience that I hope to never have again. 1. Did the dent repair guys (not you, X-Dent, you still suck) end up doing an amazing job? Yes. 2. Did KK ultimately fulfill what was agreed upon? Also yes. 3. Did KK handle all of this in a way that would make me want to become a repeat customer? Uhh... Probably not as long as anyone named "Richard" works there. Because what are the chances that two of the sketchiest people I've dealt with at KK, somehow both happened to be "D*cks"?

    I rarely leave reviews, but I feel obligated to share my experience with Kalidy Kia…read more The issues started when an EV9 was originally represented to me as having 15 miles. By the time I was presented the paperwork to sign, the mileage was much higher, but still shown as "new", and I was never given a clear explanation for the mileage increase. After the "new" car was delivered to my home, I discovered multiple issues, including dents, exterior scratches, wheel damage, scratches and scuffs throughout the cargo area and third-row trim, and wear marks in the driver's area - totaling ~ $6,000 according to 2 estimates I received the day after delivery. None of these damages were disclosed to me prior to me receiving the car. I also learned the vehicle had been used as a demo vehicle by the GM (who I'm assuming was aware that the car was being sold as new), which was also not disclosed to me before the sale. What has been most frustrating is the complete lack of communication after the sale. I sent multiple emails to the salesperson (Stephen Allen), sales manager (Taurin "TK" Knight), and GM (Corey Suter) with photos, repair estimates, and Bill of Lading showing the manager's signature signing off on the known damages prior to delivery. The transport driver said that the manager, Taurin, flat out told him not to tell me about the dents and scratches in hopes that I wouldn't see them until later. I contacted Stephen about the damages, and he said that his manager, Taurin, said to provide an estimate, which I did, but after sending two, I received no response. As a customer purchasing a vehicle represented as new, I expected transparency regarding the vehicle's history and condition. Had I known the full details before purchasing, I would have made a different decision. At this point, I'm disappointed not only by the condition of the vehicle but also by how difficult it has been to get anyone at the dealership to address the situation. I have made every effort to resolve this directly and professionally, but I am still waiting for a meaningful response or resolution. We are escalating the issue. The dealership is really shady. Stay away.

    Genesis of Edmond

    Genesis of Edmond

    3.9
    (7 reviews)

    BUYER BEWARE: Genesis of Edmond…read more I rarely post negative reviews, but consumers deserve transparency. While the Genesis vehicle itself is excellent, my experience with Genesis of Edmond was incredibly frustrating and disorganized. After purchasing the vehicle: * I had to return to the dealership FOUR separate times to redo paperwork * My trade-in funds were repeatedly delayed despite being told they were coming for 5 months and were in access of $23,000 dollars * I received calls from Geneis of Edmond mananement and Genesis Finance dept. claiming I had late payments -- without ever being given an account number, invoice, or payment instructions * I spent hours chasing answers with little follow-up or accountability Filed complaints to Genesis Customer Care, Oklahoma NEW CAR Commission, Seeked legal advise with no resolution. No buyer should have to guess where to send their car payment. No buyer should be told they are late on an account they were never properly set up on. Luxury vehicle. Very poor dealership experience. Worst Car Buying experience of my life!

    From start to finish, the entire experience was enjoyable. Everyone we dealt with from the first…read moresales associate, Cooper to the last associate completing the financing, Rylee, all were friendly, helpful and really wanted us, the buyers to feel no pressure which is the way it went. Also, if nothing else, it may the prettiest car dealership we've ever been to. I would easily refer my friend to at least go check out Genesis of Edmond. Terry

    Enterprise Car Sales

    Enterprise Car Sales

    4.2
    (13 reviews)

    I had an amazing car buying experience here, all thanks to JT…read more The last thing I want to do is go to a dealer to buy a used car, but this felt like a breeze compared to that. I saw a car online that caught my interest. The price was very reasonable, much lower than similar vehicles on Carvana or CarMax and below Blue Book value. Best yet, I wouldn't have to pay or wait for shipping. I sent a message and within an hour, the car was ready for a test drive. Less than an hour after that, we were finishing paperwork for the car purchase! There was no haggling or pressure. They even shopped around to get me the best interest rate, which was better than what my credit card company or credit union could offer. To top it all off, there weren't a bunch of undisclosed hidden fees. I only had to pay a small processing charge, which was fully disclosed from the start. I may never buy a car through a dealer, but I can highly recommend Enterprise Car Sales. Just ask for JT and he'll get you hooked up! Thank you.

    I have added a star because, ultimately, the IRS reopened the portal for the dealer to upload a…read morenewly-completed Time of Sale report. When they did that, I reached out to Enterprise. Mr. Johnson agreed to complete the report and upload it to the IRS. Upon doing so, we were able to get our $4k tax credit. It was a frustrating situation that did finally work out after we invested a lot of blood, sweat, and tears. I am grateful the IRS recognized the need to reopen submissions. Apparently a LOT of buyers had similar issues, not just us and not just at this dealership. And I appreciate that Enterprise made it right once they got the chance for a do-over. I understand that businesses are resistant to accepting blame for situations like this, but to not even try to make things right was not best practice. While I'm grateful it all worked out in the end - and I do love my car - I don't think we'll look here again next time we're in need of a vehicle.

    Jackie Cooper MINI

    Jackie Cooper MINI

    2.4
    (100 reviews)

    Great customer service. Best part after maintenance you get a clean detailed washed car for free.read more

    Jackie Cooper BMW 14145 N Broadway Ext, Edmond, OK 73013…read more I have owned multiple BMWs over the years, including a newer 2026 model, so this comes from someone very familiar with both the brand and the level of service that should come with it. The sales department is exceptional--professional, knowledgeable, respectful, and consistent with what you expect from a premium dealership. Every purchase experience has been smooth and well handled. The issue--and the reason for this review--is the phone and service intake process, which has needed improvement for years. When you call in for service, you follow the prompts, reach the initial intake person, and provide your name, vehicle, contact information, and a full explanation of the issue, expecting that information to be documented and passed along. This morning is a perfect example--after completing that initial intake call and being transferred to the second person, I was then transferred to a third person, if that is even a necessary step in this process. At each step, none of the information is relayed, and you end up repeating everything--name, vehicle, issue--over and over again. By the time you finally reach the service advisor, you've explained the same situation three separate times with zero continuity. From there, the process still isn't efficient, as the service advisor has to reach out to the parts department, and instead of getting immediate answers, you're told they'll follow up when they have time. The problem isn't any one person--it's the system. There's no smooth handoff, no internal communication, and no real respect for the customer's time, as every transfer resets the conversation completely. This has been happening for years, not just a one-time issue, which is why it stands out so much. The BMW product is excellent, and the sales side reflects that, but the service communication process does not. It feels like two completely different experiences: an outstanding sales operation on one side, and an after-sales experience--anything involving repairs or questions--that falls noticeably flat. If the communication between call intake, service, and parts were streamlined, this dealership would be operating at the level it should.

    Cooper Direct Auto - usedcardealers - Updated June 2026

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